Top rated hotels in Cebu

Citadines Cebu City
4.6/5105 Reviews
Cebu Downtown
This is by far the worst experience I got from a Citadines hotel. And I have stayed across so many of its hotels. I booked for 3 pax and the check in staff said that I would still have to pay extra for an extra bed considering that I have booked for 3. And then finally she came to her senses and agreed to place an extra bed. And then the next day we went for breakfast and very rude staff refused to let us in stating that we only had breakfast for 2 pax instead of 3 which was contrary to my booking confirmation clearly stating breakfast for 3 pax. And then the following day, they refused us entry again stating that in their group chat we had zero breakfast provision. This was like 3 of the breakfast place staff including their supervisor/ manager. They were very rude. And so on our third and last day we just chose not to go to the breakfast to avoid further humiliation. This came very unexpected for a Citadines hotel. Also raised the issue of cleanliness. The room was not so clean on the first day.

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