NS Royal Hotel Reviews

Watch-out for a possible scam during checkout! We booked 2 rooms in this hotel and during checkout, the front desk told us that 1 of the rooms is missing the "DO NO DISTURB" sign, and that we should pay 500php to replace it. You must be thinking...who the hell would take a "Do no disturb" sign?! Because that's the first thing that came to my mind too. I was staying on one of the rooms, and have told them that I don't remember seeing a "do not disturb" sign there. At this point, they say that it's the other room that's missing the sign. And that the room I was staying in didn't have the sign at all. I asked them if they have proof that the other room really did have the "do not disturb" sign when we checked in, but they could not provide proof. I requested to speak to a supervisor (sorry, I know, it sounds like a Karen moment, but I swear, I am in the right here) or manager to sort things out, but they said both are not available and they could not also provide a number we can atleast call. I know 500php is not a lot, but I am not budging in on the basis of principle. After few more minutes of discussion and pushing to speak to the manager, they said housekeeping found the sign in the trash bin, so we no longer need to pay anything. In my nearly 20 years of travelling experience, this is the first time a hotel ever tried to charge me for a missing sign... This is the most ridiculous thing ever. BTW, one more unrelated note... one of the rooms we stayed in accommodates 4 people, but it only had 2 towels. When we asked for additional towels, but they told us that we had to pay extra. I guess you really do get what you pay for... cheap hotel = poor service. The hotel room itself was spacious and relatively clean. However, the toilet sink took some time to drain. The hotel only has 1 elevator and could fit maybe 6 people, so it takes a bit of time to get down on busy times. Note also that the elevator does not go all the way down to basement parking. It only goes down until ground floor, afterwhich you need to take the stairs down to basement parking. This is very important if you are travelling with someone on a wheelchair or someone who has some mobility issues. If you are planning an event here, do take note... When we arrived, there was some scaffolding and construction work on the facade of the hotel, which was a bit disappointing, as we were staying there for a wedding reception. So I can only imagine the disappointment on the bride and grooms face, when they saw that the hotel had this. (Hotel management did not mentioned this to them when they booked the hotel for the event)