Radisson Blu Hotel, Cebu Reviews

Response from Property: Dear Valued guest,Thank you for your feedback! We're glad our signature blue branding and dedicated service made a positive impact on your stay. While our hotel may have a bit of history, we're committed to maintaining excellent service and facilities to ensure a comfortable and memorable experience. We look forward to welcoming you back!Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Joli Mari,Thank you for your perfect review! We’re delighted to hear that you had an amazing experience with us. It’s wonderful to know that you enjoyed our surroundings, amenities, cleanliness, and service. We’re glad you found the room and food to your liking, and we look forward to welcoming you back for another fantastic stay.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Catherine,Thank you for taking the time to share your experience with us. We are delighted to hear that your stay was perfect!If there’s anything we can assist you with or if you have any special requests for your future stays, please don’t hesitate to let us know.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Anastasiia Mirsanova,Thank you for your feedback! We're thrilled to know that everything met your expectations. If there's anything else we can do to make your next stay even better, feel free to let us know. We look forward to welcoming you back soon!Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Mr. Livingstone PE,Thank you for your detailed review of your recent stay at the Radisson Blu hotel. We're delighted to hear that you found our facilities, including the pool and dining areas, impressive and enjoyable. Your feedback regarding the elevator wait times during busy periods is duly noted, and we apologize for any inconvenience caused. We'll certainly look into ways to improve this aspect of our service to ensure a smoother experience for our guests.It's great to know that you found the cleanliness and service from our staff to be excellent throughout your stay. We strive to provide top-notch service and maintain high cleanliness standards.We are also glad to hear that you found it convenient, especially with the proximity to SM Mall. We understand that different guests have different preferences, and we aim to cater to a variety of needs, including those of families and guests looking for shopping opportunities.Thank you again for taking the time to share your feedback with us. We hope to have the pleasure of welcoming you back for another enjoyable stay in the future. Sincerely,Radisson Blu Cebu Team

Response from Property: Dear S,Thank you for taking the time to share your feedback. While we're happy to hear that you found our service to be good, we regret that our swimming pool and gym facilities did not meet your expectations. Your comments are valuable to us, and we will work to improve these areas for the benefit of our future guests.We hope to welcome you back for a more enjoyable experience next time.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Miguelito,Thank you for sharing such a detailed and glowing review of your experience at Radisson Blu Cebu! We are delighted to know that our attentive and welcoming staff, from the front door to the reception, have consistently made your visits enjoyable. It’s wonderful to hear that our housekeeping team’s commitment to quality and cleanliness has not gone unnoticed, and that you appreciate the beautifully furnished rooms.We’re also pleased that you enjoyed our breakfast buffet and dessert offerings. Your recognition of our staff as a highlight of your experience is truly appreciated and will be shared with the entire team. Knowing that Radisson Blu holds a strong place in your top 5 hotels in Cebu City means the world to us, and we look forward to welcoming you back for many more memorable stays.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear MurongNana,Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply regret to hear about the challenges you experienced during your visit.Please accept our sincere apologies for the inconvenience caused by the condition of the air conditioning system in your room. We understand the severity of allergies and sensitivities, and we strive to provide a comfortable and safe environment for all our guests. Your concerns have been shared with our maintenance team to address the issue promptly and ensure that such incidents are not repeated in the future.Regarding the pool maintenance, we apologize for any inconvenience this may have caused. We understand the disappointment, especially when traveling with children. Please rest assured that we are continuously working to improve our communication regarding such matters to provide a seamless experience for our guests.We appreciate your valuable feedback, as it helps us identify areas for improvement and enhance the overall guest experience. We hope to have the opportunity to welcome you back in the future and provide you with the exceptional stay you deserve.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Valued Guest,Thank you for your glowing review! We're thrilled to hear you had a spectacular experience at Radisson Blu Cebu. It's fantastic that you enjoyed our extensive buffet breakfast and found your room to be clean and spacious.We apologize for the inconvenience caused by the corridor carpet odor; your feedback is noted, and we'll address this promptly to ensure a more pleasant experience for our guests.We're delighted to know our team's assistance during your fall was helpful, and we hope you're doing well. Providing care and assistance is a top priority for us.Your kind words about our staff's helpfulness and the warm welcome you received mean a lot. We're excited to welcome you back for another memorable stay at Radisson Blu Cebu.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear retchie.tan,Thank you for sharing your feedback with us.We sincerely apologize for the inconvenience you experienced with the room upgrade and the additional charges. We regret that this situation left you with a negative impression of our hotel. Our intention is always to provide excellent service and ensure our guests have a pleasant stay, and we are sorry that we fell short in this instance.Please be assured that we take your concerns seriously. We would appreciate the opportunity to discuss this matter further and understand what happened so we can make it right.Your feedback is important to us, and we hope you might reconsider giving us another chance in the future.Sincerely,Radisson Bly Cebu Team

Response from Property: Dear Valued Guest,Thank you for your wonderful feedback! We're delighted to hear that your family enjoyed their stay with us, and that you found the room, sea view, and services to your satisfaction. We're also glad to know that our proximity to SM Mall added to your convenience.Your recommendation means a lot to us, and we can't wait to welcome you, your friends, and your families back on your next visit.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Valued Guest,Thank you for sharing and spending your special day with us. It is delightful to know that you had a wonderful anniversary celebration at Radisson Blu! We are glad to hear that you enjoyed the ambiance and the music in the lobby, along with the snacks and drinks. Thank you for choosing to celebrate such a special occasion with us, and we look forward to welcoming you back in the future. Cheers to many more years of happiness and memorable stays with us.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Valued Guest,Thank you so much for your kind words and recommendation!We are delighted to hear that Radisson Blu Cebu is your favorite hotel in metro Cebu. Providing excellent service is our top priority, and it is wonderful to know that our efforts have made your stays enjoyable.We look forward to welcoming you back for many more great experiences in the future.Sincerely,Radisson Blu Cebu Team

Response from Property: Dear Valued Guest,Thank you for your fantastic feedback! We're delighted to hear that you had an amazing experience at Radisson Blu Cebu and that you found our staff to be friendly, polite, and helpful.We greatly appreciate your recommendation to your friends, and we're here to provide exceptional experiences for all our guests.If you ever decide to return or if you have any more comments or suggestions in the future, please feel free to reach out. Your satisfaction is our priority, and we wish you the best of luck as well.Sincerely,Radisson Blu Cebu