Hotels near Tops Lookout in Cebu

The staff was really frindly and courteous. The location was really convenient. However, our room was infested by cockroaches, and we had to request a new room. They really need to ramp up the cleanliness and do something about the cockroaches. They also need to improve maintenance because the shower had problems with water leaking onto the floor also.

the hotel is small but clean and comfortable, its located just beside the street in the skirt area, few limited parking space, staff are kind and polite, the room is spacious wide hallway, safe is provided, bed is firm and comfortable pillow is fluppy comfy as well, bathroom is small and nit so comfortable somehow its weird design hot water is good and strong at the day but at night time reduce the temperature to the lowest, no kittle and bottle water as they have water despenser outside the room with hot water and old in it. Food is plated with a very limited portion but good enough. yes they have elevator,,

The room is clean. Glass water bottles that are very eco-conscious. The cleaning service is very prompt, room smells good. Room service for food however needs to improve. Ordered for drinks but took a long time to inform us of the unavailability.

This visit to Marco Polo truly saddened me. If you read some of my past reviews of this hotel I noted it was my favorite place to stay anywhere in the world. This was my first post Covid visit and I was shocked and disappointed. - Basic maintenance has not been completed. For example, there is a glass elevator that goes to Blu their rooftop restaurant. This elevator was out of order and when I asked why I was told “Covid.” Covid travel restrictions were lifted a long time ago and that’s no excuse. In a second example, we returned to our room after a long night and the key did not work. It turned out the battery in the electronic device on the door needed to be replaced and the front desk understand the issue immediately, so this must happen often. Good hotels replace these batteries on a schedule so the guests never suffer from dead batteries. - Service, which used to be outstanding?@, is now unacceptable. First, the English language skills of most employees we encountered were sub par. Second, the person who checked me in was being trained, so the check in process was very slow. Third, service at the poolside bar during lunch was slow, the waitstaff inattentive and they failed to include my banana shake on the bill so as we are leaving the grab us and give us a second bill to pay. Fourth, service at breakfast was terrible. I had to ask for black tea three times before I got it, seeking some out 3 times as no one ever came to check on us. When we arrived around 9 AM there was no bacon (later replenished with bacon that looked so bad I did not even try it, fatty and not crisp), there was 1 banana, which was never replenished, there were no juice glasses (later replenished). The food quality was adequate but not nearly up to pre-Covid standards. Overall the service was lacking. - I was also disappointed that the lobby lounge, which used to have live music every night now has piano music only and only 1 night per week I am told. - There was a cart of dirty linens in our hallway both days Some of these things are not expensive or hard to fix. It doesn’t cost a lot to have live music in the lounge nightly as there are lots of singers groups looking for opportunities. It doesn’t cost a lot to make sure you change door card batteries regularly Others are basic requirements if doing business. For example you don’t leave a glass elevator to one of the most expensive restaurants in Cebu out of order for month/years. I am purchasing a condo unit in Marco Polo residences and expected to regularly visit the hotel for meals/drinks, but if this is the quality and service we can expect, then I will not be utilizing their services.

The hotel in the Philippines provided a reasonably comfortable stay during my recent visit. The location was convenient, close to popular tourist attractions and transportation hubs. The staff was friendly and accommodating, always ready to assist with any requests. The rooms were clean and adequately furnished, offering the necessary amenities for a pleasant stay. One aspect that stood out during my stay was the hotel's affordability. The rates were competitive, making it a suitable choice for travelers on a budget.

The place is perfect if you are planning to just stay in the city. The hotel itself is connected to robinsons mall, so if you want to buy something or maybe eat, then this hotel is perfect for you. Few things that needs to be improved, I wish the management will also provide extra amenities there were no lotion in the room, floor was a bit slippery just for the safety of the guest, especially older people.. but other than that, reception is good in service and friendly. we’ll come back soon..

A 5 star experience indeed. The resort was very well maintained despite the pandemic. Mactan isn't known for its beautiful beaches, but this resort managed to make it look so beautiful. Service was also great, people were kind and friendly. We didn't really explore everything since we enjoyed staying at one point. Food wasn't that great tho, there's nothing special about it. Hope they can improve on that.

I was looking for a hotel near the airport and near the grocery and restaurants during a recent trip to Cebu. My usual stay had a big price increase and since it was far from the airport, I tried looking for a new hotel. I used to stay at other hotels near Felicity and thought that the prices were a bit steep for hotels without pools. I chanced on them while browsing Google Maps and gave them a call. It's good that they had a vacancy and so I made my way from the client site to the hotel. I was pleasantly surprised with the bright lobby. The single room, though, had a weird layout with the sink just behind the door but not inside the bathroom. Still it was value for money because it had hot and cold water, a cool air conditioner, a refrigerator, a flat screen TV and clean sheets. Since it was just beside the highway, I expected to hear scooters darting across. Well, most of the noise came from fellow guests walking through the corridors after making bar crawls, I guess. Aside from that, the hotel is great value for money. I'm looking forward to staying with them in future trips.

It was a great place,a very accommodating hotel staff Catelyn assisted us in our check-in with a very breathtaking view from our room. We enjoyed our stay and experienced was superb. Worth the price😍

The hotel was okay for the price. Prices are meant for members so it is best to check membership if you will stay a while. They dont really tell you to apply before booking. Good place if you want to go for a staycation. Reservations department could do be more accommodating given the level of aspiration the hotel strives for. meh