Grand Hyatt Hotels in Central Jakarta

We enjoyed the hotel and staff were helpful, good selection at breakfast and excellent cold draught beer at the bar. However when we left we asked the hotel to book a taxi for us to the high speed rail terminal at Halim. When the taxi arrived I asked the doorman to confirm to the driver where we were going. But the driver took us to halim airport not the high speed rail station and drove off before we realised. We then had to take another taxi to the rail station which took 15 minutes and cost the same as the taxi from the hotel. We were frustrated. A bit more attention to the request and conveying that would have saved us stress and expense. Otherwise a good stay.

I recently stayed at this hotel, and it exceeded all my expectations. From the moment I walked in, the staff was incredibly welcoming and attentive, making me feel right at home. The room was spacious, clean, and beautifully decorated, offering stunning views of the city. The amenities were top-notch, from the luxurious bedding to the well-equipped gym and spa facilities. The hotel's dining options were exceptional, with a variety of delicious dishes to choose from. Overall, my experience at hotel was nothing short of excellent, and I can't wait to return for another stay.Thank you so much

We visited this hotel 2 weeks ago, receptionist greeted us with smile, booking process only need several minutes, there is comfortable lobby for waiting and very wide pool. We booked suite room because its the biggest room for us to take maternity photo and there is bathup with nice night city view. BBQ night dinner taste was awesome with butter rice, various fresh fish, sirloin corner, salad bar and lot of desserts. Breakfast taste is good and mostly indonesia traditional food, you should try their porridge. Dental kit using great quality with branded toothpaste. Checkout process very fast and after that we go to pasar baru with 3 minutes walk. Special thanks for receptionist staff and restaurant staff for your friendly services. We definitely will be back if there is chance.

Many eateries like cafes and restaurants nearby. Few massage parlours too. Walking distance to Sarinah. If you can walk about 800m you can reach the Grand and Plaza indonesia, Thamrin City. Room is very spacious and cosy. Got the smoking room on level 8. Hotel interior and exterior looks like a 5 star hotel. Was so nice of the Front Desk who upgraded me for free. Didn’t manage to try the breakfast. Free laundry for you to do it ON YOUR OWN. They provide detergent and there’s dryer too. Everything about this hotel is good. From the staffs, location, interior etc. Book it!

The hotel entrance smelled very nice. However it didn’t reflect to the room. The room looked old and tired. It didn’t have any towels in the bathroom. I needed to call teice to have them provided. Location is very central. Close to culinary spots, to Sarinah and Tanah Abang fashion market. One thing to highlight was the reception staffs. They were very friendly!

It was ok. I booked a king size bed, was given a twin room lower floor. The room show signs of abuse and marks of rust and bubbles on the walls. The pool is nice but very dirty of the leaves that continuously fall from the surrounding pool trees. Stay is pleasant. Food is a bit expensive. 1 beer is almost the same price of 1 dish.

The room sometimes smells of cigarettes due to the centralized AC. There may be occupants of other rooms who smoke, so it is necessary to be strict about smoking violations if there are guests who smoke even though they are on a non-smoking floor.

We booked 3 rooms for idul adh holiday. One of the room we booked (grand deluxe) got ac problem but the hotel provide fast response and solution. We love the b’fast especially the traditional foods (bakso, bubur ayam, gado2 and Batagor) they all superb!

Hotel building and lobby looked nice enough. Checking in was a breeze. Room hallway looks old and gloomy, reminded me of my dormitory days but with better colours. Bedroom didn't have much space, but was still tolerable. The wallpapers had yellowing/dried leak marks. Washroom was tiny and all the drains (sink & shower) are very slow at draining. And no lock for the washroom. The worst was the lighting, i turned off the lights while sleeping, woken up to a room fully lit with tv on maybe a couple hours later. I thought i might have accidentally pressed a button while sleeping. Turned everything off and went to sleep again, then same thing happened again. In total this happened 3 or 4 times, too tired and sleepy to care. I didn't bother complaining because it happened between the middle of the night to dawn. Even if I did complain the possible solutions would be to send a technician or switch me to a better room, and neither is desirable. I was on a one night business trip with full schedule both days. Breakfast was nice, plenty of options, but the service wasn't so good. When i was showed to my table, the host asked if i wanted coffee or tea, I picked coffee. Went around to take my breakfast, came back to table and coffee wasn't there. Then not long after i started eating, a waiter came by and asked if i wanted coffee or tea, said coffee. 5 minutes later another waiter came by if I wanted coffee or tea..again. Finally got my coffee a good 15mins later, I should've just gotten a cup myself. Asked for sunny side ups, eggs came after i finished my plate, about the same waiting time with coffee and the egg station was empty when I ordered. I'm sorry but I don't think this was a 5-star hotel, and the price wasn't worth it. I believe the problem with light was caused by the room card slot right to turn on the power. Must've gone wrong and failed to detect a card in the slot and shut everything off, then suddenly detected the card again, hence all power and light kept turning back on. Won't be staying there again Hallway picture doesn't look that bad in picture, because my phone decided to make it look nicer by auto-adjusting the light level, much darker in reality