BW Kemayoran Hotel & Convention Powered by Archipelago

BW Kemayoran Hotel & Convention Powered by Archipelago Reviews

BW Kemayoran Hotel & Convention Powered by Archipelago

Jalan Benyamin Suaeb Blok A5, Kemayoran, Central Jakarta, Jakarta, Special Capital Region of Jakarta, 10630, IndonesiaView Hotel Details
BW Kemayoran Hotel & Convention Powered by Archipelago
BW Kemayoran Hotel & Convention Powered by ArchipelagoBW Kemayoran Hotel & Convention Powered by ArchipelagoBW Kemayoran Hotel & Convention Powered by Archipelago
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BW Kemayoran Hotel & Convention Powered by Archipelago Guest Reviews

3.9/5
Good
56 review
Verified reviews
Location4.0
Amenities3.6
Service3.9
Cleanliness3.9
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All reviews(56)
Positive reviews(49)
Reviews with photos/video(8)
Awesome stay(23)
Great service(12)
Negative reviews(7)
Anonymous User
Superior King Room
Stayed in Jun 2024
Family
10 review
5.0/5
Outstanding
Posted on Jun 17, 2024
Dari awal masuk disambut ramah, lobby wangi sampe kamar jg wangi, bersih, amenities lengkap, diksh free upgrade kamar. Yg bkin kaget diksh complimentary cookies dan kamar jg dihias. Fasilitas kolam renang luas bkn main. Puas bgt jadinya. Playground jg ada. Anak2 happy bgt disini. Badabest sdh pst next kt akan kesini lg. Oia minus selokan air agak mampet yg ditoiletnya nextnya tolong diperbaiki. overall kt semua happy, Thnks best western kemayoran
Response from Property: Dear Valued Guest, " Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta" Thank you for taking your time to review our hotel. I'm glad to know your expectations were met during your visit. The team and I are very happy to have you here and we hope to welcome you back in the near future. Once again, thank you for sharing and have a great day ahead. Best regards Bayu Novianto Assistant Front Office Manager
Hein Zaw Htwe
Superior King Room
Stayed in Aug 2024
Business travelers
7 review
2.5/5
Posted on Aug 24, 2024
The location near is mostly are local poor quarter.it is hard to find good restaurants near but a lot of local street food but not like clean.
Response from Property: Dear Mr/Mrs Hein Zaw Htwe,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,BW Kemayoran Hotel & Convention
Duniati
Superior Twin Room
Stayed in Jul 2024
Couples
17 review
4.0/5
Very Good
Posted on Jul 4, 2024
staffnya ramah" bgt
Response from Property: Dear Duniati, " Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta" Thank you for taking your time to review our hotel. I'm glad to know your expectations were met during your visit. The team and I are very happy to have you here and we hope to welcome you back in the near future. Once again, thanks for sharing and have a great day ahead. Best regards Bayu Novianto Assistant Front Office Manager
Chen
Deluxe Room
Stayed in Jul 2024
Business travelers
7 review
3.0/5
Posted on Aug 7, 2024
Oh my, if you're first time visit, stay away from this hotel. Staffs are very nice and try to help, but the equipment is very old. older than my grandmom's clock. During the fair period, booked a deluxe room, but the A/C wasn't working, after fixing it, the air came out with a burning smell. Finally, agreed to change rooms for me, but I have downgraded to a small room (they call superior room). but at least the A/C works. Stay 4 nights, for the first two nights the electricity is unstable, and keeps popping up. Again, the people who work in this hotel are super nice, but I am very sorry, this will be my first and last time staying in this hotel.
Response from Property: Dear Mr/Mrs Chen,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me.Sincerely,BW Kemayoran Hotel & Convention
Rara003
Superior Twin Room
Stayed in Aug 2024
Couples
8 review
4.0/5
Very Good
Posted on Aug 19, 2024
Hotel location is little bit confusing, the room is little bit old but it's nice place
Response from Property: Dear Mr/Mrs Rara,Thank you for completing the survey regarding your recent stay at our property. On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. Sincerely,BW Kemayoran Hotel & Convention
Guest User
Superior Twin Room
Stayed in Sep 2024
Business travelers
3 review
3.2/5
Posted on Sep 9, 2024
Since we went there to attend an exhibit at JIE, it was good enough.
Satchaphan Phakdeesiri
Deluxe Room
Stayed in May 2024
Solo travelers
4 review
1.7/5
Posted on May 19, 2024
Location is not very good for tourist. The building and room is old and bathroom drain has bad odor. I find it very strange that the staff make a call to my room to promote the restaurant every day during my stay. I will not return to stay as there's better choice in Jakarta.
Response from Property: Warmest greetings from BW Kemayoran Hotel & Convention Jakarta. Thank you for your complaint, we apologize for the inconvenience caused. We already know your complaint in detail and we are currently conducting an evaluation, especially in terms of service. We have forwarded the complaint to the relevant department and it will be our concern in the future to provide better service to our guests. From this experience, we hope that something similar will not happen again in the future. Therefore, we also want to express our thanks because with this incident we received input to improve our services in the future. Once again, we sincerely apologize for the inconvenience caused, we really hope that you will be willing to stay again in the future and I ensure that this incident will not happen again. Stay healthy. Management. BW Kemayoran Hotel & Convention.
Louis
Superior Twin Room
Stayed in Apr 2024
Solo travelers
7 review
4.7/5
Amazing
Posted on May 6, 2024
Staff was very friendly and helpful. Clean hotel with good amenities. If I really have to pick a minor negative point, then perhaps the distance from receptionist to lifts
Response from Property: Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta. Thank you for taking your time to review our hotel. I'm glad to know your expectations were met during your visit. The team and I are very happy to have you here and we hope to welcome you back in the near future. Once again, thank you for sharing and have a great day ahead. Best regards,Bayu Novianto Assistant Front Office Manager
Lindazzhang
Superior Twin Room
Stayed in Jan 2024
Family
8 review
4.0/5
Very Good
Posted on Feb 26, 2024
The hotel is quite old but the room is clean. There is no staff to help us to carry the luggage through the stair from lobby to checkin counter, or maybe because we checked in at night (9pm)
Response from Property: " Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta"Thank you for taking your time to review our hotel, we apologize for the inconvenience caused. We already know your complaint in detail and we are currently conducting an evaluation, especially in terms of service. We have forwarded the complaint to the relevant department and it will be our concern in the future to provide better service to our guests. From this experience, we hope that something similar will not happen again in the future. Therefore, we also want to express our thanks because with this incident we received input to improve our services in the future. Once again, we sincerely apologize for the inconvenience caused, we really hope that you will be willing to stay again in the future and I ensure that this incident will not happen again. Stay healthy,ManagementBW Kemayoran Hotel & Convention
Dhaval Kotadiya
Deluxe Room
Stayed in Jul 2024
Business travelers
6 review
4.5/5
Great
Posted on Jul 21, 2024
Everything is good and staff also too friendly
Response from Property: Dear Dhaval Kotadiya," Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta"Thank you for taking the time to review our hotel. I am glad to know that your expectations were met during your visit. My team and I are very happy to have you here and we look forward to welcoming you back in the near future. Once again, thank you for sharing and have a wonderful day ahead.Best regardsBayu NoviantoAssistant Front Office Manager
Branden A Foster
Superior King Room
Stayed in Jan 2024
Other
6 review
4.7/5
Amazing
Posted on Jan 23, 2024
The hotel was great and the swimming pool. Breakfast was good as well. No complaints. ๐Ÿ˜
Response from Property: " Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta" Thank you for taking your time to review our hotel. I'm glad to know your expectations were met during your visit. The team and I are very happy to have you here and we hope to welcome you back in the near future. Once again, thank you for sharing and have a great day ahead. Sincerely, BW Kemayoran Hotel & Convention
ABU RASHAD
Premiere Room
Stayed in Dec 2023
Solo travelers
37 review
5.0/5
Outstanding
Posted on Dec 14, 2023
Hotel is so clean and in quite place, all staff are friendly and eager to help us, food also is very good, strongly recommended
Nancy
Superior Twin Room
Stayed in Feb 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Feb 9, 2024
The place is very nice but the rooms doesnโ€™t look like the ones on the picture
Response from Property: " Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta" Thank you for taking your time to review our hotel, we apologize for the inconvenience caused. We already know your complaint in detail and we are currently conducting an evaluation, especially in terms of service. We have forwarded the complaint to the relevant department and it will be our concern in the future to provide better service to our guests. From this experience, we hope that something similar will not happen again in the future. Therefore, we also want to express our thanks because with this incident we received input to improve our services in the future. Once again, we sincerely apologize for the inconvenience caused, we really hope that you will be willing to stay again in the future and I ensure that this incident will not happen again. Stay healthy, Management BW Kemayoran Hotel & Convention
Guest User
Superior King Room
Stayed in Aug 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Sep 1, 2024
Friendly staff, attentive service
Guest User
Grand Deluxe King Room
Stayed in Mar 2024
Business travelers
4 review
4.0/5
Very Good
Posted on Mar 4, 2024
Hope more better
Response from Property: " Warmest Greeting from BW Kemayoran Hotel & Convention Jakarta" Thank you for taking your time to review our hotel. I'm glad to know your expectations were met during your visit. The team and I are very happy to have you here and we hope to welcome you back in the near future. Once again, thank you for sharing and have a great day ahead. Sincerely, BW Kemayoran Hotel & Convention