Holiday Inn Express Changsha South Railway Station Reviews

Response from Property: Dear guest, thank you for taking the time to share your valuable feedback with us. We are delighted to hear that you enjoyed our hotel's location and facilities. However, we apologize for any inconvenience caused by the lack of soundproofing in the room. If you are a light sleeper or feel uncomfortable due to external factors, we can provide you with earplugs for better sleep quality or arrange a quieter room if available. We will share your feedback with our management team and use it as a reference for future improvements. We look forward to welcoming you back again.Best regards, IHG Social Listening Team

Response from Property: Dear guest, thank you for sharing this valuable review with us. Our hotel is located near Changsha South Railway Station and nearby subway stations for lines 2 and 4. Additionally, there are some restaurants and late-night food vendors in the vicinity. If needed, we are more than happy to share information about local cuisine with you. Our breakfast is designed to be balanced and nutritious, with a combination of Western and Chinese cuisine, including freshly made Changsha rice noodles. We apologize that the variety of dishes did not meet your expectations. In the future, we will adjust our breakfast menu based on customer feedback. We look forward to welcoming you back again soon. Best regards, IHG Social Listening Team

Response from Property: Dear Guest,We sincerely appreciate you taking the time to write a review and reading your comments is truly inspiring. Our rooms are clean and spacious with comfortable beds, LCD TVs, cozy sofas, and brand-name bathroom amenities to meet all your travel needs. Our breakfast combines both Western and Chinese dishes, including local specialties like Changsha rice noodles, ensuring a balanced and nutritious meal. During your stay, our staff is always available to assist you with any inquiries. We look forward to welcoming you back on your next visit. Thank you again for your support and feedback. IHG Social Listening Team

Response from Property: Dear guest, thank you for choosing our hotel among many options and providing valuable feedback. The excellent location is indeed one of the advantages of our hotel, with convenient transportation and complete commercial facilities to save guests valuable time and energy. We apologize that our staff's service did not meet your expectations, and we will continue to strengthen training efforts to provide guests with more professional services. We look forward to your continued patronage of our hotel. IHG Social Listening Team

Response from Property: Dear guest, thank you for taking the time to share your valuable stay experience with us. We carefully decorate our guest rooms with exquisite and complete supporting facilities, ensuring quality and comfort. The intelligently designed shower system in the bathroom provides you with a refreshing and invigorating shower experience. We kindly remind you that if you have any room location preferences, please inform our front desk staff during check-in, and we will do our best to arrange a suitable room for you based on availability. We sincerely invite you to visit us again. IHG Social Listening Team

Response from Property: Dear guest, thank you for taking the time to share this valuable review with us. The hotel's prime location near Changsha South Railway station and access to local cuisine and restaurants, as well as the nearby subway lines 2/4, are some of our major advantages. We apologize for any inconvenience caused by the elevator's cleanliness not meeting your expectations. We will enhance our cleaning efforts to provide a cleaner and fresher environment. With your support, we are confident in maintaining meticulous service and providing guests with a warm and comfortable stay. We look forward to welcoming you back again at any time. IHG Social Listening Team

Response from Property: Dear guest, thank you for sharing this valuable review with us. Although our hotel is located in the same building as other hotels, we have a dedicated elevator for our guests. If you are a light sleeper or find that the surrounding environment affects your sleep, please contact our staff and we will try our best to arrange a quieter room based on availability. The hotel is about a 10-minute walk from the west square of Changsha South Railway Station. We also offer free shuttle service for our guests, which can be reserved with the hotel's front desk in advance. We certainly look forward to seeing you again and hopefully sooner rather than later! IHG Social Listening Team

Response from Property: Dear guest, thank you for taking the time to share your valuable feedback with us. The hotel strictly follows the cleaning procedures of the IHG Way of Clean in terms of hygiene. Our hotel will always be a harbor for you to rest and relax, and we look forward to welcoming you back again at any time. IHG Social Listening Team

Response from Property: Dear guest, thank you for providing us with this valuable review. We adhere to the concept of personalized service, and during your stay, you are welcome to communicate with our staff about any issues or concerns. The hotel strictly follows the cleaning procedures of the IHG Way of Clean in terms of hygiene. We are committed to providing you with not only a clean room, exquisite and complete facilities, and professional service, but also a comfortable and cozy harbor where you can fully relax and enjoy yourself. We invite you to visit us again soon. Best regards, IHG Social Listening Team

Response from Property: Dear guest, thank you for taking the time to give us this review and praise. Our advantageous location is indeed one of the reasons why guests are attracted to our hotel, with complete dining options and convenient transportation that saves valuable time for our guests. Our staff strive to provide every guest with considerate and professional services, helping them enjoy a simple and wise travel experience. We look forward to your continued choice of our hotel. IHG Social Listening Team

Response from Property: Dear guest,Thank you for choosing our hotel as your accommodation during your recent trip. The location of the hotel, close to Changshanan Railway Station and nearby subway stations for lines 2/4, is one of our advantages, making it easy for you to travel around the city. We apologize that our staff's service did not meet your expectations, and we will continue to strengthen their training in the future. Our breakfast includes a combination of Chinese and Western cuisine, as well as local specialties in Changsha. We will adjust our menu based on guest feedback. We hope that you will choose our hotel again when you visit Changsha next time.Best regards.IHG Social Listening Team

Response from Property: Dear guest, thank you for your trust and praise of Holiday Inn Express Changsha South Railway Station. The West Plaza of Changshanan Railway Station is only about 900 meters away from the hotel, with numerous dining options in the surrounding area. The hotel is also close to subway stations of line 2 and line 4, making it a prime location for travel convenience. The hotel strictly follows the cleaning procedures of the IHG Way of Clean in terms of hygiene. We look forward to welcoming you back at any time. IHG Social Listening Team

Response from Property: Dear guest,Thank you for taking the time to share this valuable feedback with us. Our hotel is about 900 meters away from the West Square of Changshanan Railway Station, avoiding the noisy crowds around the station. In order to facilitate guests catching high-speed trains, we provide free shuttle service to and from the station, departing every hour and half-hour between 07:00-22:00 daily. Guests can make a reservation in advance at the front desk. We apologize that the variety of western dishes at breakfast didn't meet your expectations, and we will adjust the menu according to our guests' opinions in the future. If necessary, we are very happy to share information about nearby restaurants with you. We will double our efforts and invite you to visit us again.Best regards. IHG Social Listening Team

Response from Property: Dear guest, thank you for choosing our hotel during your trip to Changsha and sharing this valuable review. Our hotel is located in a carefully selected location, about 900 meters away from the West Square of Changsha South Railway Station, which can be reached on foot. If needed, we also provide shuttle service to and from the train station, departing every hour and half an hour between 7:00-22:00. Please feel free to make a reservation with the front desk in advance. We are committed to creating a pleasant and comfortable experience for every guest. If you have any needs during your stay, please do not hesitate to contact our staff at any time. We sincerely invite you to choose our hotel again.Best regards IHG Social Listening Team