Chania Hotels with Airport pickup service

The service is good. I asked if I would like to help us with our luggage or send me to the airport. A welcome drink is also provided. It does feel like a high-end hotel. In addition, they can do valet parking, just park the car next to the hotel and find their staff.

I booked to Elia in Chania and I called the day before to ask for a shuttle from the airport to the hotel (the hotel offered this service). I asked for the driver to have a POS so I pay with a credit card. A driver came at the airport, he was nice but did not have POS because nobody from the hotel informed him about it. Thus, I had to walk with him around the city to a taxi place where his partner had the POS to pay. At the hotel and during my check in I was informed that my breakfast will not be served at my hotel but in another hotel 300 meters away. I complained because this was not written in the description of the room/hotel. Then, I had to walk with my suitcase to the hotel I booked (the check in was at the hotel where breakfast was served). When I arrived I found out that there is no elevator and I had to carry my luggage upstairs which was not possible because I broke my hand a few months ago (see pictures). I called the reception of the hotel and they told me that they do not offer groom service. I went to the room and left the suitcase downstairs. I informed the reception that either they should arrange so the suitcase is carried to my room or offer me a free cancellation. Moreover the room had a bad smell...I do not know if it is humidity or the smell from the bathroom... I also asked for a room change afterwards. The manager refused through the receptionist to offer me a free cancellation or change me room. The only thing the reception did was to send a person to carry my suitcase to my room. Terrible experience, I do not recommend this hotel chain to anyone. The management is UNPROFESSIONAL and offer NO CUSTOMER SERVICE! Of course I informed ********** immediately and they were trying to find the manager but he was hiding!

The location of the hotel is definitely very good and a plus point. We were greeted in a friendly manner and the lady at the bar gave us a welcome drink. The hotel looks quite high-quality at the entrance and you feel like you're in good hands. I would say it's not 5-star level, but around 3.5-4 absolutely. The room we were given unfortunately had no windows (the description said there was one). No problem for us. Our biggest criticism is that there was no door in the shower because it had been removed. So you couldn't shower properly without water spraying outside. When we told reception, they just said ”we didn't know” and preferred to answer the ringing phone and leave the guest standing there. Who would know if not the hotel, so unfortunately it's far from 5-star service. We expected a small apology and that the problem would be taken care of. I think it's a real shame that you pay so much money and then get a room that doesn't meet the standard and isn't really at the level you want it to be given to guests. Luckily we only spent one day here and had previously spent the week in a real 5-star hotel. I can really only give this hotel 3/5 stars overall.

We stayed for nine days and had a wonderful time. The staff were incredibly accomodating and always very helpful. The location is perfect. Our room overlooked a quiet street and the hotel is five minutes walk from the sea front at the port so there is excellent shopping and dining close by. The hotel has been recently renovated so is modern and was very clean. The room was fine, the beds comfortable, there was a smart TV and the bathroom had a rain shower. My one complaint abour the room is the lack or wardrobe space for two people on a longer stay. There was just one tiny wardrobe. The buffet breakfast was very varied with a different selection every day and all was of very good quality. The cleaning staff were perhaps a tad over insistent on occasions and almost rushed us to leave the room after breakfast, but it was not a great inconvenience. We also managed to find a car park just a short walk away. I would certainly stay there again.

Glad we booked a taxi from Chania airport to the hotel through the hotel as the night porter met the taxi and walked us to the hotel, about 8 mins from the back road. We are so grateful for this as we wouldn’t have found it so quick and with a lot of luggage. Access from the harbour side is probably easier to find the hotel but further from any road or parking. He then took us to our room and the hotel up the alleyway opposite where breakfast is served and explained everything, excellent service and very friendly. All the staff have been very friendly and helpful. View from room and balcony was amazing, right on the harbour, with plenty of good restaurants and cars around. Sound proofing is good too with very little noise coming through at night. Comfy bed and good air conditioning. Beach towels available from reception with nearest beach at Nea Chora 20 min walk away and lovely. Breakfast is served up the alleyway in a sister hotel, not far. Self serving with most things you want fruit, cereals, nuts, yoghurt, honey, toast, cheese, ham, fried eggs, bacon, sausage, various sweet and savoury pastries, Greek specialities ( the stuffed mushrooms were very tasty). We didn’t use the roof terrace as we had our own balcony. Negatives - We were in Room 7 (only 8) , the wooden shutters do not cover the top of the balcony window and doors therefore letting in the light from sunrise. For those less mobile or unsteady on your feet, there’s no lift and no handrail on the curved stairs for the upper floors. But would definitely recommend.

First of all, l will get the negative points out, which are not alot, only 3 small points. 1 was the bathroom....very small, we had to stand in the shower to be able to close the door when entering the bathroom as there wasnt enough room to move around ! 2nd the tv kept losing the stations, therefore, we could not watch any tv. And lastly, the ”dressing table” had the mirror so high, l had to sit on 2 pillows to be able to see myself (and l am not a short person !) But as for the rest .......The enormous bed gave us the best sleeps ever, it was a spacious room, very quiet as we did not have a seaview, which suited our mood fine ! The breakfast was at the hotel nearly next door, and had a very luxurious breakfast on offer from fresh fruit to fried eggs......fresh bakery items lots of choices. The girl behind the counter l think Constandina was extremely helpful. she even made us a breakfast bag as the day we were leaving was very early, which we found very considerate of them. In all, it was a very pleasant experience

A lovely hotel in Chania. We had two nights with this hotel, the location is perfect. The breakfast is wonderful. There are several really nice decent local food just a few minutes walk away from the “tourists restaurants”. Seafood is excellent!

Every hotel staff was smiley, friendly and helpful. We received welcome snacks snd message in the room. The room was modern with air condition, high ceiling and nice amenities. Breakfast was buffet-style as and adequate. Location is very close to many shops and restaurants but without the noise. I enjoyed the deep tissue massage at their spa. Enhancement areas suggested for Room 11: shower door does not close; the queen bed was two separate single beds put together instead of one mattress, and with separate bedcover sheets instead of one queen sized bedcover sheet; a kettle would have been useful.

I was very pleased with my stay here for 6 nights. I arrived late at night so the hotel reception was a little tricky to find, and I was nervous since all the shops were closed and the streets were kind of empty but actually the neighborhood is entirely safe and right in the middle of all the action. I loved having everything right at my doorstep - restaurants, shopping, the old town center. The room was clean and actually much larger than I expected. Good wifi, powerful air conditioner, comfortable bed. Overall I had a great stay and highly recommend for anyone watching their budget but wanting to be in the heart of everything.

With a stay at Elia Palazzo Hotel in Chania (Chania Town), you'll be steps from Old Venetian Harbor and 12 minutes by foot from Nea Chora Beach. This hotel is 6.8 mi (10.9 km) from Agia Marina Beach and 5.2 mi (8.4 km) from Port of Souda.Take in the views from a terrace and make use of amenities such as complimentary wireless internet access and concierge services.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).Make yourself at home in one of the 10 air-conditioned rooms featuring refrigerators and flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with showers feature complimentary toiletries and hair dryers. Conveniences include phones, as well as safes and desks.