Xiju (Chaozhou Guangji Bridge River View Store) Guest Reviews
4.7/5
Outstanding
873 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.6
Service4.7
Cleanliness4.7
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All reviews(873)
Positive reviews(860)
Reviews with photos/video(287)
Friendly front desk staff(132)
Classy environment(109)
Delicious breakfast(91)
Fantastic river view(50)
Would stay again(29)
Close to scenic area(11)
Nice bathtub(6)
Negative reviews(13)
Crystal_io
Bathtub King Bed Room
Stayed in Nov 2024
Couples
1 review
4.7/5
Amazing
Posted on Nov 28, 2024
Very friendly greeted by receptionist 小骆,小张,小许。 Room is cleaned and comfortable. Im satisfied with the stays.
Response from Property: Dear guest, thanks for taking the time out of your busy schedule to leave this review. It is an honor for you to choose our hotel. Your review has given us motivation to move forward. We eagerly look forward to your next stay and wish you best in life.尊敬的宾客,感谢您在百忙之中抽出宝贵的时间进行点评,非常荣幸您在茫茫人海中选择我们酒店,您的评价给予了酒店前进的动力,热切的期待您再次入住,祝您生活愉快!
Anonymous User
Bathtub King Bed Room
Stayed in Jul 2024
Couples
30 review
5.0/5
Outstanding
Posted on Jul 28, 2024
The room is very big and you can see Guangji Bridge in the distance
The flood season just happened to be over. I heard that many places were flooded and had water and power outages, but we didn’t feel the panic outside at all in the hotel.
The location is actually good. If you can walk to Guangji Bridge, it is very close to the ancient city of Archway. Recommended
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Response from Property: Dear guest, thank you for your stay and sharing. Every time you share is a beautiful memory, and your recognition is the greatest encouragement for our consistent high-quality service. We very much welcome you to come again and we will continue to provide you with the most perfect stay experience.
Guest User
Superior Big Bed Room
Stayed in Jul 2024
Family
3 review
5.0/5
Outstanding
Posted on Jul 27, 2024
I ordered it casually, but I didn’t expect it to be super good! ! ! ! Just outside the door is Hanjiang River, and you can see Guangji Bridge, which is absolutely beautiful! The rooms are all smart and there are robots to help deliver slippers and tape. It’s great! The buffet breakfast is also excellent, both families are very satisfied! There are children's facilities on the first floor, so children are happy too!
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Response from Property: Thank you very much for choosing to stay at our branch and giving us a positive review! Your satisfaction is the best affirmation and motivation for us. Our branch is committed to providing you with a cordial and thoughtful stay experience. We sincerely look forward to your visit again and wish you a happy life!
honkin
Deluxe Queen Room
Stayed in Jul 2024
Family
4 review
5.0/5
Outstanding
Posted on Jul 26, 2024
It was the first time I took my family to travel to Chaozhou. I wanted to find a hotel that was close to the ancient city and relatively quiet. I ended up staying in this hotel by chance. The hotel is very new and not far from Guangji Bridge. It is very convenient to travel. The mattress in the room is It's very comfortable. Hot water comes out instantly in the bathroom. The breakfast buffet has a wide variety at this price. The noodle cook is very enthusiastic and makes me feel like I'm staying at home! Overall, I am very satisfied. I will definitely stay again next time I come back. Very satisfied!
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Response from Property: Thank you very much for your favorable review of our hotel. We are very happy to provide you with a satisfactory accommodation experience. We will continue to work hard to provide better services to every guest. Thank you for your compliments about our hotel, we are honored to have had you spend a wonderful evening. We attach great importance to your evaluation and will continue to improve our services so that you will be satisfied every time you stay.
Guest User
Deluxe Big Bed Room
Stayed in Jul 2024
Travel with friends
15 review
5.0/5
Outstanding
Posted on Jul 7, 2024
Parking is free and convenient, breakfast is provided free of charge, the entire hotel is warm, comfortable and spacious, and the river view room is very shocking and delighted. The intelligent Xiao Du controls various manual services and the intelligent robot delivers water door-to-door service, which has convinced me of my concept of life. I really admire the warm and thoughtful service attitude of these ladies. I will stay here again next time. Don’t worry about forgotten items. They will be returned home as they are. Do you understand? I admire and respect you!
Original TextTranslated by Google
Response from Property: Thank you very much for your favorable review of our hotel. We are very happy to provide you with a satisfactory accommodation experience. We will continue to work hard to provide better services to every guest. Thank you for your compliments about our hotel, we are honored to have had you spend a wonderful evening. We attach great importance to your evaluation and will continue to improve our services so that you will be satisfied every time you stay.
Youguyilan
A Warm Family Home
Stayed in Jul 2024
Family
23 review
4.5/5
Great
Posted on Jul 5, 2024
The room overlooks Guangji Bridge. There is an automatic toilet and a public washing machine and dryer. The noodle cook in the breakfast room is super friendly and polite. It is close to various attractions. It is convenient to take a taxi and it is quick to extend the stay. It would be better if the cleaning details are strengthened (it is recommended to vacuum the floor so that it is better) Easy to clean hair) and timely replenishment of consumables
Original TextTranslated by Google
Response from Property: Hello! Xiaoju, thank you very much for choosing our hotel. Xiaoju is really happy to see your positive comments. Allow me to show off this praise to my other friends. Xiju Hotel attaches great importance to service, in order to make you feel as warm and comfortable as going home when you arrive at the hotel.
Guest User
Superior Big Bed Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 16, 2024
The room is fully equipped! The whole house is smart, the breakfast is good, the kway teow soup is delicious, and the service is also good👍. You can see the river view when you go out, and it only takes 10 minutes to walk to Guangji Bridge! The nearby attractions are all very close. You must choose this hotel when visiting Chaozhou.
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6/8
Response from Property: Thank you very much for your favorable comments about our hotel. We will continue to work hard to live up to your favorable comments and look forward to your next visit.
Anonymous User
A Warm Family Home
Stayed in Oct 2024
Travel with friends
1 review
2.3/5
Posted on Oct 20, 2024
Important: The hair dryer in the parent-child room booked this time can only work for a short period of time, and then it will automatically cut off the power, please note that
Original TextTranslated by Google
Response from Property: Dear traveler, welcome to Chaozhou Xiju. We are very sorry that we could not bring you a pleasant stay experience. Regarding your feedback about the automatic power-off of the hairdryer in the room, we have confirmed that it is the problem. We apologize again for the power outage protection caused by the fault of the hair dryer in the room, and have immediately replaced the hair dryer. At the same time, we have also checked and replaced the hair dryers in other rooms. We attach great importance to the feedback of every guest. We hope that every passenger will have a comfortable stay experience; we would like to express our sincere apologies to you again, thank you for choosing to stay at Xiju, and hope that Xiju will have the opportunity to serve you again. I wish you a happy life~
Guest User
Superior Big Bed Room
Stayed in Mar 2024
Travel with friends
1 review
2.5/5
Posted on Apr 7, 2024
On the first day we checked in, a sister received us. Our order was for a two-night trip.
The sister who received us took the initiative to upgrade our room to River View Room 512. Remember that there will be a test for 512 later. We went upstairs with great joy and found that because this room was the tail room, it actually only had one more tail window than the rooms of the same level. It was not in the row along the river. We accepted it and moved in. That night, after the lights were turned off, the lights in the entire room came on inexplicably in the middle of the night. However, we were too tired from the journey and it did not affect our sleep, so we did not inform the hotel. When we went to renew our stay at noon the next day, an elderly aunt told us that the room type we booked did not match the room type we were currently living in. The river view room was fully booked today and we needed to adjust our room to the original room type. (508), we were already a little angry at this moment, but we still accepted this aunt’s arrangement. And when we had not renewed our room reservation that day, we did not receive any call. When we arrived at the hotel at noon and needed to renew our reservation, we were told that the house we booked did not match the room type (Please be aware that it was you who wanted to upgrade and it was not our request. of)! At noon, I quickly packed my luggage without taking a break. When I arrived at 508, I found that the room card my aunt gave us could not open the door (508). At this point we were exhausted and called the front desk. The aunt was no longer at the front desk, and a younger sister came up to take our room card and open the door (508). The interesting thing is that 508 actually has a guest in the room! ! ! We had to drag our luggage to a friend's room to wait (if we don't have any friends traveling with us, where should we stay??) After a while, they moved us to another room, and we dragged our big and small bags to the room. How can I describe the room we were given? It felt like Weilong and his family had just opened the stairs in the room, and the room was filled with the smell of spicy strips. We accepted it now and thought it was our last night, so we opened the window in the room and went out with our friends. As soon as we arrived at Guangji Bridge, we got a call from the hotel. One call was to ask about switching to 910, and we agreed and asked them to help take the luggage to 910. The second call was that the cleaning lady suddenly said (510) that there was still luggage inside. (510) was my friend's room, not the room you changed to me, so of course there was luggage. . ? ? ? By this time, I was angry, tired and speechless. At this time, you said that I could continue to live in the tail room where I lived before. ? ? ? ? ? Hello, I’ve made a big circle. Are you kidding the customers and your colleagues? What you have been tossing all day is not only the customers of our order, but also the customers of 508, as well as your colleagues at the front desk and those who clean repeatedly. House cleaning aunt. A large group of people were all made wrong by the receptionist's prediction, and it took them a whole day! ! !
This old staff member also tried to pass the blame to the young front desk girl, saying that they upgraded our room because they were inexperienced. Okay, you have experience. In order to keep a room, you want to sell the last room at the price of a river view room to guests who may have booked a river view room and paid only a price difference of 100 yuan. You don't hesitate to offend n customers and torment your colleagues. How experienced you are. You are a leader in the industry and you are the best.
Terrible guys and hotel, bye!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for choosing to stay at our hotel. We sincerely apologize for the problems that occurred during your stay. Due to the busy work schedule that day, we were unable to take care of you. We hope you can forgive us. We will continue to strengthen service quality and ensure the service principle of "answer all questions and respond to needs". Thank you for participating in the review and giving feedback, urging everyone to work better to serve your stay. It is your supervision and guidance that allows us to continue to improve. We look forward to your next visit.
Tingyu417
2-bed Room With Audio-visual Equipments
Stayed in Mar 2024
Family
64 review
5.0/5
Outstanding
Posted on May 18, 2024
I came to Chaozhou to visit and stayed at this hotel near Guangji Bridge. The hotel is very close to several attractions. It takes only ten minutes to walk from the hotel to Guangji Bridge. After crossing the bridge, there is Chaozhou's famous food and snack city. The hotel is not far away. It is the Han Wengong Temple. The hotel has just opened. The rooms are spacious and clean, with intelligent controls, large projection TVs, and good service. The overall feeling is pretty good.
Original TextTranslated by Google
6/11
Response from Property: Hello! Xiaoju, thank you very much for choosing our hotel. Xiaoju is really happy to see your positive comments. Allow me to show off this praise to my other friends. Xiju Hotel attaches great importance to service, in order to make you feel as warm and comfortable as going home when you arrive at the hotel.
Kin Wai
Bathtub King Bed Room
Stayed in Aug 2024
Couples
7 review
1.0/5
Posted on Aug 3, 2024
If you don’t want a pleasant trip, you must stay here
The first point is that it seems not too far from the scenic spot, but it is easy to find a car to go out and difficult to find a car to come back. The second point is that the circuit breaker will trip twice a day and there will be a power outage. I didn't even ask the front desk about the light when I was taking a shower. The front desk said that the two floors used too much electricity and caused the circuit breaker to trip. It's ridiculous that the hotel used too much electricity to do business, so there was a power outage.
The third point is that the hotel is located in the suburbs. It should be relatively quiet and you can sleep well. It turns out that large garbage trucks pass by late at night and make noisy noises. There are no restaurants or convenience stores near the hotel.
If you can accept the power outages and inconvenient transportation every day and the rude front desk staff, then you can stay.
I will definitely not stay again. I will definitely write down the problems with your hotel truthfully with my relatives and friends on other travel websites😄
This trip was very unpleasant because of the hotel
Original TextTranslated by Google
Response from Property: (Reply from the store manager) Dear guest, I regret that I could not bring you a pleasant stay experience. Chaozhou has recently suffered from severe waterlogging, which has caused a large area of circuit paralysis. The hotel's power has also been inevitably affected. Twice The hotel responded quickly to the sudden tripping and restored the power supply within 10 minutes to appease the guests. We strive to minimize the impact of the tripping caused by the power problem on guests. We are deeply sorry for the impact on you and would like to actively contact you. However, since your non-mainland account cannot contact you, we hope you can give us a chance to sincerely express our apology and contact us through Ctrip or phone; the hotel is strategically located, not only is Linjiang Wangqiao (Guangji Bridge) convenient to the scenic spot, but it is also within We can solve the parking problem for residents during the summer when parking spaces are hard to find. We would like to express our sincere apologies to you again. Thank you for choosing to stay at Xiju. We hope that Xiju will have the opportunity to serve you again. I wish you a happy life and a successful career!
Guest User
Deluxe Twin Room
Stayed in Mar 2024
Travel with friends
11 review
2.5/5
Posted on Apr 3, 2024
The conditions are hard to describe, like a self-built house converted into a business hotel, with several floors still reserved for self-occupancy. There is no parking lot, parking on the roadside is random, the service staff needs training, and the front desk needs to be friendly. It is after ten o'clock in the evening, the girl in the lobby is about to get off work, and the security guard is sleeping horizontally on the sofa in the lobby without moving. You can't open the windows when sleeping at night, it's too noisy, and the river view is just a river view. There is no light and nothing at night, and it's nothing compared to greater Chongqing. All in all, it's hard to describe my stay here. The facilities in the room are okay, but the design and layout are flawed. Even the luggage compartment cannot be opened and put down horizontally. If it is placed vertically, the bathroom door cannot be opened. The only one who gave a thumbs up to the auntie at the breakfast noodle stall was that she enthusiastically recommended it.
Original TextTranslated by Google
Response from Property: I'm so lucky to meet you. Thank you very much for your valuable review despite your busy schedule. Your review is our biggest motivation. Your suggestion has been received and we will make corrections. Xiaoxi advocates Neighbor-like service and warm welcome to Chaozhou. I will take you to taste Chaozhou delicacies next time. I hope to give you a different feeling next time! Thank you again for the likes from the auntie opposite you~ Welcome to Xiju!
Anonymous User
Deluxe Twin Room
Stayed in Mar 2024
Couples
4 review
5.0/5
Outstanding
Posted on Mar 5, 2024
I came here specifically to see the temple fair. The room also had a river view. The lady at the front desk was very warm and polite. The hotel is very close to the surrounding attractions.
Original TextTranslated by Google
Response from Property: Thank you very much for staying at our store and sharing your stay experience! Your satisfaction is the best affirmation and motivation for us. We will continue to work hard to provide you and all guests with a better stay experience!
Anonymous User
2-bed Room With River View
Stayed in Feb 2024
Family
5 review
2.0/5
Posted on Feb 14, 2024
The service attitude is very average. The bedside lamp strip keeps flashing. I don’t know how it is maintained. It is also said to be newly renovated. There is really only hot water in the shower. No matter how you adjust it, it still only produces hot water. The air conditioner is in the middle of the night. I immediately went on strike. I called the front desk customer service and pressed the button for a long time, but there was no response. They also said that there was no room to change. When I opened the Ctrip platform, it was clear that there were still rooms. The whole family woke up. A hotel at this price is still so bad. I don’t know how Ctrip reviewed it. You have to know that there is not even a parking lot, so I don’t order it. I really don’t recommend it. Anyway, it’s a one-time sale. I guess the merchant doesn’t care.
Original TextTranslated by Google
Response from Property: Dear customer, I apologize for the unpleasant experience you had! You must have chosen us among many stores because we have something that attracts you, so we kindly ask you to trust us again. We will handle the problem properly based on your feedback and apologize to you again! We will definitely work hard to improve.
Response from Property: 尊敬的客人,歡迎您下榻潮州希居酒店!在此特別感謝您抽出寶貴的時間與我們分享您的住宿體驗,同時也很榮幸我們的貼心服務能讓您感到滿意。期待在不久的將來您還會回到潮州希居酒店,屆時將為您呈現愈加親切精緻的服務。祝願您在潮州的旅途一路都充滿愉快的心情和發自內心的笑容。祝好!潮州希居酒店。