Av. Insurgentes Sur 724 Col Del Valle, Mexico City, Federal District, 03100, MexicoView Hotel Details
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Hyatt Regency Mexico City Insurgentes WTC Guest Reviews
4.3/5
Very Good
54 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.3
Amenities4.3
Service4.3
Cleanliness4.4
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All reviews(54)
Positive reviews(4)
Reviews with photos/video(2)
Negative reviews(1)
TsukasaMS
Junior Suite
Stayed in Apr 2024
Travel with friends
12 review
3.2/5
Posted on May 3, 2024
There are two Regency hotels in Mexico City,
one of which was more expensive and had a higher rating, but I booked this one because it was new.
I wanted to use the Regency Club, so I booked a suite,
but when I checked in, trip.com and the hotel were not connected, and I had to wait 30 minutes for the reservation to be completed.
In the end, there was an event at the nearby WTC that day, so all the suites were fully booked, and instead, a club room was available, but only a twin was available, not the king I had requested.
The room I was assigned to was on the 14th floor of the club floor, which was spacious but had no bathtub, and the door separating the bathroom and the room did not close properly, so I wondered if it was really new. Maybe the hotel name was renewed? ?
The cleaning was poor, and there was trash left in the trash can and food scraps on the ground.
The free breakfast in the lounge was poor, and there was no one there at cocktail time, and there was dried cheese, ham, desserts, etc., which was disappointing.
The gym had no changing room or shower room.
I was not sure if the spa was open.
There is a supermarket nearby and the bus is right in front.
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Guest User
Room, 2 Queen Beds, City View
Stayed in Sep 2024
Business travelers
22 review
5.0/5
Outstanding
Posted on Sep 21, 2024
Newly opened hotel!
Except for the price, everything else is good.
The address and location are also average, surrounded by the old city!
Overall, it's good. The two beds in the double room are also relatively large, which is larger than the beds in other hotels!
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dacopen
Room, 1 King Bed, City View
Stayed in Jun 2024
Business travelers
3 review
2.5/5
Posted on Jul 15, 2024
Worst hotel during my business trip so far. Avoid it if you have any other alternatives.
Even though I made a reservation through this site a month in advance and paid in full, there was no room available on the day of arrival.
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Guest User
Room, 1 King Bed, City View
Stayed in Dec 2023
Business travelers
12 review
4.5/5
Great
Posted on Jan 6, 2024
Expensive, no breakfast
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VITALII TEIN
Room, 1 King Bed, City View
Stayed in Jun 2024
Solo travelers
1 review
3.0/5
Posted on Jun 28, 2024
Этот отель не отвечает 5 звездам. В номере нет даже мыла, нет халата, тапочек, зубной щетки и тд. На завтрак очень маленький выбор еды поэтому заказывал в номер. В России Hyatt в 10 раз лучше сервис и я думал так во всех странах, но ошибся.