Best Hotels near Cajun Canvas, Charlotte

Checked into the hotel has started off with bad front desk service right off the bat. Then when we got to the room our key card did not work, had to go back down to get it reloaded. Was told if you get it close to your cell phone it will deactivate. (One lady said she had to go down 3 times). The. We got into the room and it smelled like straight mold. Just a overall bad experience at this hotel. Will not stay here ever again. Coffee was good though

My stay at the hotel was very comfortable but I was surprised to find that the hotel does not offer a complimentary bottle of water which I think is a must for a traveler coming from far off places. I have to go outside searching for a water bottle.

The hotel was nice, and quiet, didn't hear doors slamming throughout the night like most hotels. Was told it was only 4 blocks from the convention center. Was actually like 10 blocks. Parking was a little over priced at $45. The valet never sent call links and it took 25-30 min to get our truck sometimes then they expected a tip as those links didn't seem to have any trouble getting through to my phone. Parking/valet would prob be my least favorite about the hotel. Breakfast was spot on! The staff were incredible in the breakfast area. Especially one lady I wish I had her name. My sone was getting over a chest cold and she made him a Honey Lemon Tea.

This is a beautiful hotel. The hotel was clean and inviting. The staff was very friendly and welcoming. As soon as we entered the hotel they were ready for us. Our room was very nice and spacious. I loved the long couch, which was great for lounging. The view was good. The bathroom was very clean and comfortable. The TV wasn't loud enough, but that was the only downside.

The room itself wasn’t bad. The TV had a couple issues but was fine otherwise. I was quite disappointed in the customer service after checking out. I stayed here with my friend for his birthday, so I brought his birthday gift (hand painted canvas that had a paper note/card tucked in the back) to the room to give to him. Unfortunately, it was left there when we checked out. I called the same day (yesterday) and was told they would talk to housekeeping and call me right back. Got no call. I called again this morning at 9:30 and got transferred to housekeeping. She said she had some items to go through and would call me back to let me know if she found it. Almost 5 hours pass by and nothing, so I called back and couldn’t get through to housekeeping. I talked to someone at the front desk, explaining that this was pretty important because I spent a lot of time on the gift and apologizing for being an inconvenience. The person acted irritated and very nonchalant and then put me on hold for nearly 30 minutes while “going to talk to housekeeping.” Also said “Well if it was on a piece of paper then they probably threw it away” even after I had previously said it was a CANVAS painting. After being on hold for so long, they came on the phone and said that they looked in the room and didn’t find anything. I asked if they had looked through the items that housekeeping mentioned before and received a rude, “Yeah that’s what I said, they looked everywhere and didn’t find anything.” I could feel them rolling their eyes through the phone. They didn’t apologize or anything of the sort at the end of the phone call, which was the least that could have been done. Very unprofessional and very bad customer service.

I’ve been using the Hyatt for years and it is always a great experience. Easy check in/out and the front desk staff/valet were amazing. The rooms was the exact one I booked, which is an issue I had with other hotel chains in the past. Looking forward to booking next month.

Great hotel it’s brand new hotel so all the rooms are clean and it looks like 4 stars hotel I recommend