Popular Comfort Suites Hotels in Charlotte

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Top rated hotels in Charlotte

Comfort Suites University - Research Park

Comfort Suites University - Research Park

3.7/589 Reviews
University Place
All right.
Comfort Suites Airport

Comfort Suites Airport

3.6/597 Reviews
In the morning the shuttle is supposed to arrive every half hour. Even though I was ready to leave at 6:23 the shuttle did not arrive at 6:30. In fact the shuttle arrived around 6:45. To make things worse the driver took his time walking slowly into the hotel and slowly back out of the hotel (stopping to speak with the receptionist) which caused us to leave around 6:50. The driver nor anyone else bothered to apologize. When I arrived at the airport I was only one minute away from checked luggage cut off time. If you’re operating a hotel on airport property people choose your hotel because of it’s convenient location. This convenience is negated if the shuttles do not arrive at a consistent time interval. The receptionists should also work on their tone over the phone when they’re communicating with customers. They shouldn’t sound as if they are being inconvenienced by a customer asking questions. Furthermore if the sign on the counter says that breakfast is served from 6 AM until 10 AM yet at 6:20am, there was no breakfast in sight. Did anyone bother apologizing or explaining? No. I personally didn’t have time for breakfast anyway but that’s not really the point. I assume you can find another hotel in proximity that does not have the same low standard of professionalism.

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