Top rated hotels in Charlotte

SpringHill Suites Charlotte Airport Lake Pointe
4.4/5107 Reviews
I stayed for another night. After checking out, I found that the room charge for a colleague's reservation was deducted for an extra day. It turned out that the room charge for the reservation with Ctrip had already been paid. After communicating with Ctrip, they helped me solve the overpayment problem. Thank you very much Ctrip.
SpringHill Suites Charlotte University Research Park
4.2/599 Reviews
University Place
We stayed 2 separate nights at this hotel, once going and once coming from Florida. The first time the bathroom in our suite smelled like cigarette smoke and 2 out of 2 boxes of chocolate milk had gone bad during our breakfast. We let the hotel know and hoped for better on the way back. The second time it was sad, the sofa in the suite was ready for the dumpster and the mattresses also need replacing (me and my wife shared a bed and we sank into the middle). When we checked in I specifically asked about pool hours and the staff told us promptly that it was open from 8am to 10pm. So the next morning I get the kids up early so we can have breakfast and go for a swim only to see that the pool was temporarily closed. Needless to say we had some very disappointed kids ( which could have been avoided if the staff told me the pool was closed upon check in)…all in all 2 bad experiences and I will never ever stay here again.
SpringHill Suites Charlotte City Center
4.3/597 Reviews
Downtown Charlotte
This was perfect due to its proximity to Spectrum Center. Once the valet took the car I didn't want to drive again so we were able to walk to restaurants and the Spectrum Center. There was sort of a crowd at 3 o'clock check-in time at the valet area and then the check-in desk. We actually had to wait about an hour for our room to be ready. The room was very nice though. Room was clean, beds were comfortable, bathroom was really nice and clean. We were on the 11th floor, but could still hear the light rail train bell dinging. I recommend leaving the air running constantly to drown out the noise.
SpringHill Suites Charlotte Airport
3.8/5111 Reviews
The airport hotel I ordered was for a shuttle bus to get on the plane the next day, but it did n’t. Drinks said that they would give me a discount on the taxi, and wait for them to cash in.
SpringHill Suites Charlotte Ballantyne
4.3/598 Reviews
Ballantyne
The room was gorgeous. Very neat very clean. When I first arrived, I didn't recieve the room I originally saw on website. When I called the front desk and informed them about it, the front desk agent went above and beyond to find me the correct room and near the elevator which was a plus since I and another family member is disabled. I wish I knew her name but I do not remember. She was fantabulous with my checkin process. The only complaint I had was the elevator was so far down the hallway for me to walk with my walker and housekeeping came only once out of my 5 day stay. Other than that. The hotel is quiet and the breakfast is very good. Also was in a good location. I WILL DEFINITELY BE BACK.
SpringHill Suites Charlotte Southwest
4.3/5106 Reviews
The SpringHill Suites is a gem of a hotel. Its convenient airport location, stylish modern rooms, and friendly staff make it an outstanding choice. I was impressed by how easily accessible the hotel is from the airport, allowing for a seamless transition after a long journey. The rooms are beautifully designed with a contemporary touch, creating a comfortable and relaxing atmosphere. What truly stood out was the warm and welcoming attitude of the staff, who went above and beyond to ensure a pleasant stay. I highly recommend The SpringHill Suites for an exceptional experience.

Frequently Asked Questions

  • How do I book a hotel on Trip.com?

    To book a hotel on Trip.com, simply enter your destination, travel dates, and the number of guests on the page. Then, browse through the available hotels and select the one you want to book. Follow the prompts to enter your payment information and complete the booking.

  • How do I get hotel deals on Trip.com?

    There are several ways to find affordable hotels on Trip.com. You can narrow down your search results by filtering hotels according to your preferred price range, or you can sort the results by price to view the cheapest options first.

  • Where can I find hotel deals on Trip.com?

    Trip.com offers a wide variety of hotel deals and promotions that are available throughout the year. You can easily find these special offers on our deals page. What's more, if you are a member of our loyalty program, you can sign in to your account and discover exclusive discounted rates at hotel list pages.

  • How can I get lower prices for hotels?

    Sometimes booking hotels midweek is cheaper, but it also depends on the season.

  • How many hotels are listed on Trip.com?

    You can find over 5 million hotels in more than 230 countries or regions on Trip.com. Haven't decided which hotel to book? Browse our site to get ideas!

  • Can I cancel or change my hotel bookings on Trip.com?

    It depends on the hotel policy and date of cancellation. Please check the policy section of the related hotel pages. To cancel or change your bookings, sign in to your Trip.com account, go to "My Bookings", and follow the instructions.

  • How do I contact Trip.com customer support?

    You can contact Trip.com's 24/7 customer support by visiting the Help Center on Trip.com and submitting a request. You can also contact us by phone or service chat, depending on your location.