Hotels Near Soule Shop - TVRM in Chattanooga

We celebrated our 40th anniversary here and it was extremely nice! The breathtaking ambiance when you walk inside to the bellmen with the hats and curtesy they gave us when we first arrived. Our room was on the 10th floor end unit as we walked inside was kinda small but the bathroom was big! Quiet room, pillows were ok but bed was very comfortable! Room service was great but only Friday-Sunday, very disappointed as we stayed through Monday. I love in room service fir breakfast especially! The restaurant was superb and our waiter Chris was absolutely perfect! The bartender in the front bar named I believe Barry was such an amazing guy! Good food in there to order as well! Anything you needed the front desk accommodated very nicely! The tour of room 311 was definitely a must! Valet Parking was a bit pricey but worth it! You will be happy to book this for your stay in Chattanooga! Great memories! So much to do in Chattanooga!

The only issue we had was the next morning housekeeping was very loud and woke us. After a late night out celebrating New Year’s it would’ve been nice to been able to enjoy sleeping in.

I want to preface my review with the fact that I never write negative reviews. I try to give businesses and folks in general the benefit of the doubt. I can't let this one go, however. My husband and are regular travelers and to be fair generally stay at Hyatt Hotels, as we have status and benefits through Hyatt. We've been considering a change, as Hyatt does not have as many benefits as years past. We will however RUN FROM BONVOY, thanks to the Westin Chattanooga. They really messed this one up, as I have a small business and they could have benefited from having us as loyal patrons. We were staying at the hotel for 3 nights, with a large business event being held here for my husband's industry. To start, our room was never adequately cleaned. The first day the bed looked as though a toddler tried their best to make the bed. Zero effort went in to tidying up the bed. Dirty hand towels were left in the bathroom, empty water bottles left out and trash items like wrappers, etc. were left about the room. I have never witnessed such a poor attempt at ”cleaning” a room before. Not even during Covid did I see such a lack of effort. My husband called down to let the manager know and they assured us it would be better the following day. They also let us know several others had called down to complain. Day two, the room was cleaned in the exact same manner. Absolutely nothing changed. The third incident was my room service order. I ordered the Westin Breakfast that was delivered to my room with no potatoes. I declined to even address the issue at the time, as I had an appointment to make. Lastly, and the reason for this review, was the $250 charge for the broken mirror. The day before we departed, my husband and I were getting ready to leave our room when a loud noise was heard from RM 711 and the wall moved. Someone had either hit the wall, stumbled or something else on the other side of the wall adjacent to our room. I saw the mirror on our side of the wall swell and then heard and saw it crack immediately. I told my husband to make sure to call and report this, as I was certain with our experience we would be undoubtedly blamed for this incident. We called immediately to report what happened and spoke to the manager at checkout as well. He was extremely apologetic and tried to offer us breakfast, as sandwich, anything to attempt to make up for our troubles. We declined, as we had a flight to catch but I did appreciate the attempt. At minimum, our breakfast should have been comped. It wasn't. My husband made it clear on numerous occasions that we were concerned they would try to stick us with the charge for the mirror. I realize the Westin has to take us at our word, however I believe everyone should take accountability in life. Had this legitimately been our fault, we would absolutely pay for it. We did not cause any damage to this mirror or the room. Now we are tasked with having to dispute this charge with our credit card company. I've also waste

We really enjoyed our stay here. The staff was helpful and the rooms were clean and typical of what you'd expect. We have no complaints about the hotel at all, and we would for sure stay here again if we were in the area. It's not a place to walk to local sites, but it's within 5-10 minutes to most everything you'd want to do in the area.

After reading several reviews, I was reluctant to book at this hotel; HOWEVER, my family stayed for five days and LOVED it. There were several things to point out as being well above average. The staff was fabulous. Anything that we asked had a prompt and courteous response. Our room was clean and had plenty of room, and it had a great view of the river. The breakfast was good [we have been used to COVID breakfast options at other hotels, so we thought the options were great!]. The onsite restaurant was also very good. Along with the staff, the Valet team was the BEST! Austin, Jay, Tyson, and Christian provided exceptional service, considering we had a bass boat and needed extra parking. Every time we arrived at the hotel, both the hotel and the valet staff were asking about our day and if there anything we needed. They provided local suggestions for restaurants and excursions. During one of the days, I received a personal phone call about the maintenance staff requesting to enter my room. They had discovered a leak and since we were not in the room, they requested permission (which they do NOT have to do) and informed me of the situation. They left a Twix candy bar with their apologies for the inconvenience and to let us know the problem was ”TWIXED!” What a team! My family and I are returning to Chattanooga in a couple of weeks and we will be staying at this hotel again.

This hotel is in proximity to restaurants and stores if you don't want to be downtown. The breakfast is delicious and the common areas are well-kept. The rooms are clean on the surface, but there were cobwebs and mold. Do not expect service when it comes to your room. The first night upon going to bed (10pm at the latest), we found a soiled spot, not a stain, on our duvet. When we called downstairs we were told we would have to come down to get a clean one as there was only 1 person working. When towels were requested after the 2nd night we were told the same. We saw people on the elevator hauling linens up in trash bags. We had to take our trash to a receptacle. After the third night we asked for a cleaning, as policy states, and told it would be done. It wasn't. I realize things are different due to Covid but the lack of service was disappointing.

Our stay at Home2Suites was very enjoyable from check in to check out. We were there for four days. We were greeted by Deidre upon check in. She was quite pleasant and personable. Unfortunately once we got to our room it smelled of dog and not very fresh. We asked to be switched to a different room. Deidre was very accommodating and assisted us in finding another one. She was so patient and kind. Upon day three we spoke with Morgan and asked for our room to be cleaned. She stated that she would get in touch with Housekeeping and make sure it was taken care of. We returned from a late lunch to a very clean room. Housekeeping did an awesome job and Morgan delivered! We also requested additional towels and washcloths which were provided right away. The location of the hotel was close to most places, shopping, restaurants and local attractions. We will definitely stay here again when in Chattanooga. As a Hilton Honors member I was very pleased. Thanks for a great stay!

Had everything except an iron and an ironing board, But they did have a clothing steamer so I guess that may have worked ..🤔

Very clean and very close to tourist attractions like the Ruby falls. Overall good value for money and recommended for couples or single travelers. Staff were very helpful when checking in and when we checked out we left an item in the room by accident. The staff here were very helpful at returning the items to us. Thanks for a good time.