Guest User
December 23, 2024
The second time I stayed there, the room layout and bedding were quite comfortable, clean and hygienic. Another big feature of Mercure is that their aromatherapy smells very good. As soon as I entered the room, I smelled a very comfortable smell, and the strange feeling of just staying there was immediately reduced a lot!
The aunt in the room service was also very nice. If we set the do not disturb setting, she would not open the door by herself and would not disturb us. We just needed to notify the room service when it was convenient before five o'clock.
The transportation and geographical location were also quite convenient, and you could take a taxi or the subway. There was a lot of fireworks around the downstairs, and there were all kinds of restaurants and convenience stores.
In fact, the overall service of the hotel was good, but the only thing that made people uncomfortable was that there might be performance evaluation for the front desk staff. As soon as we checked in and made any request, they would habitually ask us to exchange a condition, such as whether it could be upgraded. Answer: No, you can apply for their membership if you order through Ctrip. Another example: Can the room be checked out late? Answer: No, you can apply for a membership if you order through Ctrip. For example, when I just entered the hotel and checked in at the front desk, I was suddenly asked to scan a code, and then I was given a small souvenir when I left the hotel. In fact, I didn’t care much about the gift, but I was asked to give them a five-star review on the spot, and told that I was in a hurry, and then I did it. I was told that they had requirements and it had to be completed within 30 seconds.
In fact, what I want to say is that the overall service after checking in is actually OK. If we need any help, the hotel will help relatively, but it is such small details that make people feel uncomfortable.
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