Vienna International Hotel (Chengdu Happy Valley, Dongzikou Metro Station)

Vienna International Hotel (Chengdu Happy Valley, Dongzikou Metro Station) Reviews

Vienna International Hotel (Chengdu Happy Valley, Dongzikou Metro Station)

Building 13, Tianyuecheng, No. 588 Section 2 of North 3rd Ring Road, Jinniu District, Chengdu, Sichuan, ChinaView Hotel Details
Vienna International Hotel (Chengdu Happy Valley, Dongzikou Metro Station)
Vienna International Hotel (Chengdu Happy Valley, Dongzikou Metro Station)Vienna International Hotel (Chengdu Happy Valley, Dongzikou Metro Station)Vienna International Hotel (Chengdu Happy Valley, Dongzikou Metro Station)
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Vienna International Hotel (Chengdu Happy Valley, Dongzikou Metro Station) Guest Reviews

4.6/5
Very Good
823 review
Verified reviews
Location4.7
Amenities4.6
Service4.6
Cleanliness4.7
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All reviews(823)
Positive reviews(796)
Reviews with photos/video(93)
Classy environment(61)
Friendly front desk staff(57)
Easy to get around(54)
Large rooms(34)
Close to metro(28)
Good views(10)
Has French windows(7)
Stayed multiple times(3)
Negative reviews(27)
Anonymous User
Executive Double Room
Stayed in Jan 2024
Couples
33 review
5.0/5
Outstanding
Posted on Feb 2, 2024
Older hotel but a clean room. Very convenient for a short stay. Friendly staff.
Madeline
Deluxe Room (2 beds)
Stayed in Apr 2023
Travel with friends
2 review
3.2/5
Posted on May 4, 2023
The location is goods as it is near the MRT station Dong Zhi Kuo. However, the room can feel the dust as not every part is being clean. Strain found on the towel. Since Covid, the room no small fridge, no spray gun on the toilet as compare to other Asia countries hotel toilet. Wifi is not working for overseas customer mobile phone, totally cannot use the free wifi. Goods is downstairs a lot of foods to eat.
Response from Property: Dear guests, thank you very muchfor choosing Vienna InternationaHotel Chengdu Happy ValleyDongzikou subway Station. Weregret that this stay did not meetyour expectations. Our hotel has asmall refrigerator if you need to callthe front desk to deliver. We havereported to the room manager forimprovement to ensure that suchproblems will not happen again.You can enter your mobile phonenumber to verify the WIFI of ourhotel and log in. Look forward toyour coming again
Guest User
Superior Room (2 beds)
Stayed in Oct 2023
Family
5 review
5.0/5
Outstanding
Posted on Oct 5, 2023
卫生:OK 设施:OK 服务:OK
Guest User
Deluxe Double Room
Stayed in Mar 2024
Family
1 review
1.0/5
Posted on Mar 31, 2024
The bed is clean, just look at the pictures. The temperature in Chengdu was 28 or 29 degrees, and the air conditioning in the room couldn't work. I checked in directly after getting off the plane at night. I arrived at the hotel around 11 or 12 o'clock. The attitude of the front desk was really bad. She was rude and looked sullen, as if I owed her millions.
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Response from Property: Dear guest, hello! Thank you very much for your stay and comments. From your comments, we regret to see that this stay did not meet your expectations. Regarding the hygiene issues you reported, our rooms are changed for each guest, and the rooms are strictly checked by the room supervisor and manager in accordance with the standard process before they are released for sale. Regarding the staff service attitude you mentioned, we attach great importance to the customer service of our employees. We will focus on this incident and make it our focus of training to better improve our services and better serve every customer. Sincerely look forward to your visit again and wish you a happy life!
Guest User
Superior Room (2 beds)
Stayed in Sep 2024
Business travelers
2 review
5.0/5
Outstanding
Posted on Sep 10, 2024
This Vienna hotel is the most pleasant one I have ever stayed in. The waiters are enthusiastic and can basically meet the needs of customers. It is hygienic and clean. The room is neatly arranged and looks very comfortable. I must give this store a thumbs up. I will give it a thumbs up next time I go on a business trip. Must stay at this hotel.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and appreciation! Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will continue to uphold the principle of working hard and being careful. The service concept of service will make you feel the warmth of home when you stay in Xiaowei. There are a lot of food and leisure entertainment around the hotel. It is about 200 meters away from the A2 exit of Dongzikou Metro Station Branch of Metro Line 5. It has a strategic location and convenient transportation. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Aug 2024
Family
1 review
3.2/5
Posted on Aug 26, 2024
The front desk will definitely book the wrong room, swipe the card to enter and find that the room is occupied, which is embarrassing to death. Such low-level mistakes are made. Don't they know which room is occupied and which room is unoccupied? It suddenly felt like we had no safety or privacy at all when staying in a hotel!
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and review. We will investigate as soon as we receive your feedback. Before you checked in, the previous guest saw the room layout on the floor and was very satisfied. When he came down to check in, he left his child in the room without informing the front desk. We did not see the new room number opened by the front desk, which caused the room to be occupied when you checked in at the same time. We are deeply sorry for the bad experience caused to you. Thank you for pointing out our shortcomings. We will deal with this problem. Strengthen training again and make rectifications in a timely manner. Sincerely look forward to your visit again! I wish you a happy life.
Guest User
Executive Double Room
Stayed in Sep 2024
Business travelers
32 review
5.0/5
Outstanding
Posted on Sep 11, 2024
Xiao Deng at the front desk has very good service and the transportation is very convenient.
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and appreciation! Your appreciation is a great encouragement to the hotel and the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will continue to uphold the principle of working hard and being careful. The service concept of service will make you feel the warmth of home when you stay in Xiaowei. There are a lot of food and leisure entertainment around the hotel. It is about 200 meters away from the A2 exit of Dongzikou Metro Station Branch of Metro Line 5. It has a strategic location and convenient transportation. We look forward to your visit again and wish you a happy life!
Guest User
Deluxe Double Room
Stayed in Feb 2024
Couples
9 review
5.0/5
Outstanding
Posted on Feb 12, 2024
Checked in during the Spring Festival, few people, but the room was very good, the lobby staff was friendly! The only downside was no breakfast! Maybe it was because of the Spring Festival!
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise for our service. The hotel has many types of rooms, not only 40 square meters of high-end beds and high-end twin beds, but also 80 square meters of mahjong suites for you to choose from. There are also many snacks around the hotel to satisfy your taste buds. The clean and comfortable environment makes you feel comfortable, and the warm and thoughtful service makes you feel warm. We take "gentleman-like taste and lady-like kindness" as our business philosophy, comfortable and luxurious, Yumeng beds, international bathrooms, safe and convenient, and cost-effective special products, allowing you to carefully taste the warmth and fully appreciate the value. It is your best choice for business travel and leisure travel! Looking forward to your visit again! Keep up the good work and live up to your praise. Thank you again for your affirmation of the hotel, looking forward to your visit again, and wish you a pleasant journey.
Anonymous User
Executive Double Room
Stayed in Aug 2024
Business travelers
1 review
0.5/5
Posted on Aug 6, 2024
After sleeping all day, I had bites all over my body. The sheets were too damp and the hygiene was terrible. The front desk was expressionless and unwilling to say a word. Is this how you receive guests during the peak season?
Original TextTranslated by Google
Response from Property: Hello dear guests! Thank you very much for your stay and review. After receiving your feedback, we will investigate as soon as possible. Since you checked in during the peak time of the team queue, we are deeply sorry for the bad check-in experience caused to you during the waiting process. Regarding your feedback about the issue of the bedsheets being too damp, our linens are all high-temperature sterilized by regular and qualified washing plants. Since our opening, no customer has ever reported that the bedsheets are damp, and it is absolutely impossible for bag bites to occur. In this case, if you feel any discomfort, please feel free to let us know. Regarding the hygiene issues you reported, I don’t know which area you are really dissatisfied with. If you have any problems with the room during your next stay, you can give us feedback at any time so that we can make rectifications as soon as possible. . Sincerely look forward to your visit again! I wish you a happy life.
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Family
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The hotel lobby is very grand, high-end and clean. It is a good choice to stay at home. The facilities and equipment are in place.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise for our hotel! Your trust and support make us feel warm. We will continue to uphold the service concept of doing things with heart and serving attentively, so that you can feel the warmth of home when you stay at Xiaowei. The hotel is located in Tianyuecheng, Section 2, North Third Ring Road, Jinniu District, Chengdu, close to Happy Valley, only 10 minutes' drive from the large shopping mall Longhu North City Tianjie, about 15 minutes' drive from Tianfu Square, about 15 minutes' drive from Kuanzhai Alley, and about 200 meters from Exit A2 of Dongzikou Subway Station on Metro Line 5. As you said, the geographical location is superior and the transportation is convenient. Looking forward to your visit again!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Travel with friends
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The check-in experience was very good. The sanitation was very clean. The front desk service was enthusiastic and patient. It was very good. I will choose this hotel again next time I come to play.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your high evaluation. Your trust and support make us feel warm. We will continue to uphold the service concept of doing things attentively and serving attentively, so that you can feel the warmth of home when you stay at Xiaowei. Our hotel is about 200 meters away from Exit A2 of Dongzikou Subway Station on Metro Line 5. It has a superior geographical location and convenient transportation. The clean and comfortable environment makes you feel comfortable, and the warm and thoughtful service makes you feel warm. Sincerely look forward to your visit again with your friends, and wish you a happy life!
Anonymous User
Deluxe Room (2 beds)
Stayed in Jan 2024
Family
2 review
5.0/5
Outstanding
Posted on Jan 30, 2024
This is the best hotel I have ever stayed in. The waiters are well-trained and clean very carefully. It feels like home. The environment is also good. The facilities and equipment are also good. I look forward to staying here next time. You deserve it.
Original TextTranslated by Google
Response from Property: Dear guests, thank you for your praise. It is our greatest honor to receive your recognition. It also gives us great motivation to continuously improve and innovate our services in the future. Thank you very much for your support of the hotel and your recognition of our staff. Everything we do is to bring a different vacation and business experience to every guest. Seeing your satisfaction and affirmation, we are really very moved. We will continue to work hard and be ready for you to come back at any time. Looking forward to your next visit, I wish you a happy life!
Guest User
Deluxe Room (2 beds)
Stayed in Jan 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Jan 30, 2024
The service and sanitation are very good. It is very close to the subway entrance and very convenient. It is a good choice for travel
Original TextTranslated by Google
Response from Property: Dear guest: Thank you very much for your stay and praise! Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will continue to uphold the service concept of doing things attentively and serving attentively, so that you can feel the warmth of home when you stay at Xiaowei. Behind the hotel is a food street, cinema, shopping mall, and shopping street. It is about 200 meters away from Exit A2 of Dongzikou Subway Station on Metro Line 5. It has a superior geographical location and convenient transportation. We look forward to your visit again and wish you a happy life!
Anonymous User
Superior Double Room
Stayed in Jan 2024
Travel with friends
1 review
3.2/5
Posted on Jan 23, 2024
When my friends and relatives come to Chengdu, I always arrange for Vienna to stay. I used to think it was good in every aspect. But this time when my friends come to Chengdu, we want to book a suite so that several families can chat together. But the other big bed rooms want to be arranged on the same floor as the suites, so on the way back to Chengdu, I called to ask if there were any on the same floor. As a result, they told me to check after placing the order. After placing the order, I called again to ask, and the front desk clerk said that it could not be found and that I had to check after checking in. During this process, the clerk's attitude was extremely bad and his tone was outrageous. My husband and I were still joking that the other party was not in a good mood today. But I didn't want to pursue their inconsistent replies, after all, I had already placed the order. What's even more outrageous is that I filled in the names of the guests when placing the order, and when I finally checked in, the guests in the three rooms were two couples and one single. The couples handed their ID cards to the waiter together, and each family handed them to her separately in less than a minute. As a result, the room that was finally opened separated the couple and opened it together with the single. For this kind of mistake, I thought that my friend had said it as a joke, so I didn't pursue it. What made me most upset was that when the waiter handed us the room card, he babbled "turn left in front of the elevator". I asked twice what it was, because we didn't hear it clearly. During this process, she didn't look up at us, so I couldn't see her mouth shape. Finally, I couldn't help but said, "Can you look up and look at us when you talk?" What did you say? The girl with glasses at the front desk looked up and said, "Sorry, turn left in front of the elevator." When she said this, she also raised her head, but she didn't look at us at all. In the service industry, I think guests and service staff respect each other, and I didn't ask for higher requirements, but the most basic respect is to look at people when talking, but even this can't be done. I'm very disappointed with the service staff.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your stay and comments. It is the constant care and supervision of guests like you that enables us to constantly discover problems in our work, make corrections and make continuous progress. From your comments, we regret to see that this stay did not meet your expectations. As for the staff service attitude you mentioned, we attach great importance to the customer service of our employees. We will focus on this incident and make it a training content for us to better improve our services and better serve every customer. Sincerely look forward to your visit again and wish you a happy life!
Miniaoguilin^_^
Superior Double Room
Stayed in Feb 2024
Family
7 review
5.0/5
Outstanding
Posted on Feb 22, 2024
Stayed for another four days, very considerate, great service, and cleanliness
Original TextTranslated by Google
Response from Property: Thank you very much for your stay and praise! Your praise has given the hotel great encouragement and is also the driving force for our progress. We will continue to maintain our enthusiasm and strive to make every guest feel at home. We will continue to uphold the service concept of doing things attentively and serving attentively, so that you can feel the warmth of home when you stay at Xiaowei. There are many food and leisure entertainment around the hotel. It is about 200 meters away from Exit A2 of Dongzikou Subway Station on Metro Line 5. It has a superior geographical location and convenient transportation. We look forward to your visit again and wish you a happy life!