Laizhu Hotel (ChengduTaiKoo Li Chunxi Road) Guest Reviews
4.7/5
Outstanding
8088 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.7
Amenities4.7
Service4.8
Cleanliness4.7
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Awesome amenities(349)
Many amenities(242)
Would stay again(146)
Luggage delivery service(24)
Negative reviews(72)
Kubytxl
Deluxe Panoramic Twin Room
Stayed in Jul 2024
Travel with friends
5 review
2.5/5
Posted on Jul 24, 2024
The hotel is located quite a distance from Chunxi Road. The entrance is also a bit hard to find. Cleanliness is an issue. For the value of money, I would rather choose another hotel that is nearer.
Response from Property: Dear guest, thank you very much for choosing to stay here, and thank you very much for your affirmation of Xiaozhu's service. I am very sorry that Xiaozhu has brought you a bad experience in other places. Xiaozhu has already fed back your suggestions to the relevant departments. We will definitely make corrections. Thank you for your serious suggestions. I look forward to your experience again. We will definitely give you a perfect experience❤ I wish you a happy life! Hotel Manager: Huanhuan
Billy Bat
Boutique Room - With View (Double Bed)
Stayed in Jun 2024
Travel with friends
94 review
3.7/5
Posted on Jul 2, 2024
Nice large room. Not too sure about how clean it is. The room was open when I went up and it had a strong smell of durian in the hallway and room. Odd that the TV turns on when you turn on the lights. The controls for the lights for the bathroom is located by the entrance making it very inconvenient.The bathroom floor was also had a puddle in it when I entered.
Response from Property: Dear guest, hello, the door of the hotel room is opened for ventilation, the room was very damp in the past two days. It's also to eliminate takeout or cigarette smells as quickly as possible. Power card plug in the TV lights will be lit together, this is the setting of all hotels are like this. There is durian smell in the corridor, which may be eaten by guests in other rooms. When cleaning and opening the door, the smell may come out. I don't know what kind of puddle you said, but the bathroom has two kinds of sinks, one is for convenient drainage and the other is non-slip. I'm sorry that I didn't explain it clearly and caused you a bad experience.
Yuki Han
Boutique Room - With View (Double Bed)
Stayed in Jun 2024
Solo travelers
9 review
5.0/5
Outstanding
Posted on Jun 21, 2024
The hotel is really clean, and it’s near to IFS and 春熙路. Take to 市二医院地铁站 and leave from Exit B/C/D, which are closest to the hotel.
I would like to commend the hotel staffs. My items placed around the room were well respected by the cleaning crew, whilst frequently cleaning the room (changing clean towels, rolls, toiletry supplies..) The cleaning lady was very nice and friendly! 小王 from the reception was also very helpful when I had several enquiries, he kindly assisted. Greatly appreciate these hotel staffs for making the stay 10/10.
They only 1 washer and 1 dryer in Level 10, which you’ll need to take the lift to Level 9 and take the stairs up. Laundry powder is provided. :)
WiFi is speed is so-so.
Thank you for the great stay 来住酒店!
Response from Property: Dear guest, hello! Thank you for taking the time out of your busy schedule to share your stay experience and to nominate and encourage our partners. We will continue to work hard to do better and win more recognition from our guests. Please believe that we have never stopped moving forward. We are willing to be your home when you come to stay at our hotel. We look forward to seeing you again! Hotel Manager: Zhang Zhang
Gavin Travis
2-bed Room With View
Stayed in May 2024
Solo travelers
59 review
5.0/5
Outstanding
Posted on Jun 1, 2024
Originally booked 2 nights in this hotel and my experience was amazing, so when I decided to extend my stay in Chengdu, it was a no-brainer to choose this gotel again, and thankfully, a room was available. The receptionists were so nice to offer me the same room despite booking a different one on the APP. The service is top notch and highly commend all the staff particularly the housekeeping lady who was very polite and sweet. I will always come back to this hotel!
Response from Property: Dear guest, hello! Thank you very much for your trouble to give us a full score praise. I am deeply moved. Sometimes, a good review means a lot to us. It is enough to prove and affirm our hard work and recognition! After reading your comments carefully and seeing your praise, we are all very happy. Thank you again, and I am especially grateful to meet you. "You ask when you will return, but there is no date." I don't know when you will come again. The friends who stay here are looking forward to your visit again. Thanks again! Hotel Manager: Huanhuan
Sergio N
2-bed Room With View
Stayed in Jun 2024
Solo travelers
21 review
5.0/5
Outstanding
Posted on Jul 3, 2024
Well located, great shower. It was a niice hotel overall...
Response from Property: Dear guest, hello! Thank you very much for your trouble to give us a full score praise. I am deeply moved. Sometimes, a good review means a lot to us. It is enough to prove and affirm our hard work and recognition! After reading your comments carefully and seeing your praise, we are all very happy. Thank you again, and I am especially grateful to meet you. "You ask when you will return, but there is no date." I don't know when you will come again. The friends who stay here are looking forward to your visit again. Thanks again! Hotel Manager: Zhang Zhang
Billy Bat
Boutique Room - With View (Double Bed)
Stayed in Jun 2024
Booked for others
94 review
2.5/5
Posted on Jul 2, 2024
Booked for a friend. The hotel staff's hand writing lead to some misunderstanding in what room she was to stay in. The problem was resolved, and my friend was gifted a small Panda pushie as an apology.
She told me that the layout of the room was odd, with a support pillar in the middle of the room. The blinds in the bathroom did not work so she had to shower on the dark as the window is very large and would have left her exposed.
Dustfinger
Elegant Panoramic Double Room
Stayed in Jun 2024
Family
6 review
4.5/5
Great
Posted on Jun 17, 2024
Great location. Very close to the subway station and Chunxi road. The room is spacious but a bit noisy from being located next to the road. There are no none smoking rooms despite the option being available on trip.com. We stayed for two nights. The front desk ladies that we met at check-in and the following day were quite unfriendly and inattentive. They didn’t say hello or even gave us a smile. However, on our check out day, WC who helped us with our luggage storage was very friendly and helpful. He even apologised on behalf of others when I addressed the poor service that we’ve received prior.
Guest User
Boutique Room - With View (Double Bed)
Stayed in May 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on May 29, 2024
The hotel is very close to subway. Reception very nice and helpful.
If i come back to Chengdu again I will stay here.
Michael Dale
Elegant Panoramic Double Room
Stayed in Jul 2024
Couples
19 review
4.2/5
Very Good
Posted on Aug 1, 2024
Fantastic location! Friendly and helpful staff.
Guest User
2-bed Room With View
Stayed in Jan 2024
Travel with friends
7 review
5.0/5
Outstanding
Posted on Feb 15, 2024
good!
Guest User
2-bed Room With View
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 31, 2024
The hotel is very good, it was upgraded for free, the service is very warm, there is a subway outside, it is very convenient to go anywhere, it takes more than ten minutes to walk to Taikoo Li, the price-performance ratio is relatively high, it is really great 🌟, I will stay here next time
Sanitation: very clean
Alpine Cloud Green Tea: very fragrant
Original TextTranslated by Google
Response from Property: Dear guests, hello! Thank you for choosing to stay in the hotel and recognizing the work of our friends. No matter how much advertising there is, it is not as good as word of mouth. We value the personal feelings of every guest. As long as you come to the hotel, you are our family. We are willing to do our best to make your trip easy, happy and smooth. We look forward to your visit again to experience a different style. Wish you all the best! Hotel Manager: Xiaocheng
Guest User
Elegant Panoramic Double Room
Stayed in Oct 2024
Travel with friends
30 review
4.7/5
Amazing
Posted on Oct 31, 2024
I stayed here with my friends when I came to Chengdu. It was pretty good and convenient for travel. It was very close to Chunxi Road Pedestrian Street, so it was very convenient to transfer here. The room was also quite big and was cleaned every day.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your review of Xiaozhu! Every city has its own reasons for missing, every season has its own unforgettable scenery, and every hotel has its own sweet and warm memories. I hope that staying in the hotel will be the warmest and most unique one in your memory! Come home often and wish you all the best! Hotel Manager: Zhang Zhang
chareness
Elegant Panoramic Double Room
Stayed in Oct 2024
Family
12 review
5.0/5
Outstanding
Posted on Oct 29, 2024
The location of the hotel is very good. It is very close to Chunxi Road Pedestrian Street and Taikoo Li, which can be reached on foot. There is a subway just outside the Chengdu Zoo and Kuanzhai Zoo, which is also very convenient. It is only a few stops away. We were traveling with the elderly and children, five people of all ages, and stayed here for four days. The service of the front desk lady and brother was also very enthusiastic. If we had any needs, they met our needs in time. Because we drove ourselves, the hotel parking lot was free for four days, which was supposed to be charged. The experience was very good. I will stay here again when I come to Chengdu next time.
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you for your praise! We are also very surprised to see your comments. Thank you very much for your affirmation of our service. As a guest of Laizhu, we should not only do our job well, but also pay attention to the individual needs of guests at all times, provide personalized services to each guest, surprise guests with high-quality services, and finally satisfy guests. We should treat every guest like our own family, serve guests with all our heart, and make the guests' journey no longer lonely! If you like us, please recommend us to your friends. Laizhu looks forward to your stay again! Hotel Manager: Xiao Wang
Guest User
Boutique Room - With View (Double Bed)
Stayed in Oct 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Nov 2, 2024
The front desk service is polite and enthusiastic, the room is comfortable and quiet, the experience is very good, the lighting equipment is very user-friendly, the hotel is close to Metro Line 2, travel is very convenient, and there are many snack bars and convenience stores around
Original TextTranslated by Google
Charkey
Elegant Panoramic Double Room
Stayed in Oct 2024
Other
3 review
4.5/5
Great
Posted on Oct 26, 2024
The hotel is conveniently located for travel. Because of this convenience, the room glass is not soundproof enough, so it will be a bit noisy at night, but it doesn't matter to people who fall asleep in seconds. The hotel check-out is humane, and the check-out time can be appropriately postponed. Thumbs up
Original TextTranslated by Google
Response from Property: Dear guest, hello! Thank you very much for your good comments on the hotel. We are so happy to receive your recognition of our service. In order to make guests feel happy and at home, our strict high-quality configuration requirements for the rooms are a kind of supervision and improvement for ourselves, and also a responsibility to the guests! Xiaozhu also likes and cherishes the time spent with you and your family, and looks forward to seeing you next time! Xiaozhu is waiting for your return! Hotel Manager: Xiao Wang