The Hidden House

The Hidden House Reviews

The Hidden House

19 / F, block B, future center, No. 26 Dongfeng Road, Chenghua District, Chengdu, Sichuan, ChinaView Hotel Details
The Hidden House
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The Hidden House Guest Reviews

4.4/5
316 review
Verified reviews
Location4.4
Amenities4.4
Service4.5
Cleanliness4.4
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All reviews(316)
Positive reviews(297)
Reviews with photos/video(100)
Friendly front desk staff(45)
Large rooms(20)
Average sound insulation(15)
Close to metro(14)
Loved the night views(13)
Delicious breakfast(9)
Well designed(8)
Convenient public transportation(8)
Negative reviews(19)
Sebbl
Smart Room (Double Bed) (Fridge)
Stayed in 2024 年 8 月
Couples
40 review
4.5/5
Great
Posted on 2024 年 8 月 16 日
Nice one, I would come again!
Guest User
Guestroom (Double Bed)
Stayed in 2023 年 6 月
Solo travelers
7 review
4.0/5
Very Good
Posted on 2023 年 6 月 24 日
The room was large and well-lit. The area rug was covered in hair, needing to be cleaned. The staff was never at the front desk, luckily I didn’t need them. The entrance is very difficult to find, particularly because of the construction scaffolding.
Response from Property: Dear customer, thank you for your stay and review. We will continue to maintain high-quality and excellent guest service standards and strive to create a comfortable and warm stay experience for every guest. We welcome you to visit us again.
Guest User
Guestroom (Double Bed)
Stayed in 2023 年 6 月
Couples
2 review
5.0/5
Outstanding
Posted on 2023 年 6 月 7 日
The room is very clean and modern, and there are many snacks in Chengdu, which is very good. Special thanks to the hotel brother for helping to decorate the room, making our 20th anniversary particularly commemorative. I am very grateful to the kind and enthusiastic Chengdu people.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Guest User
Guestroom (Double Bed)
Stayed in 2023 年 5 月
Family
1 review
5.0/5
Outstanding
Posted on 2023 年 5 月 30 日
The environment is good, the view is good, the service from Xiao Cai at the front desk is good, and she also sent fruit
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Anonymous User
Guestroom (Double Bed)
Stayed in 2023 年 5 月
Family
1 review
4.7/5
Amazing
Posted on 2023 年 5 月 26 日
The room is clean and hygienic. There is basically no noise inside the hotel. The KTV on the 20th floor upstairs is too disturbing. It is noisy from dark to 5:00 in the morning, and I can't sleep. I have to take the airport bus after 6:00. I didn’t sleep anymore when I was waiting for the elevator. When I was waiting for the elevator, I met other young ladies who were checking out. When they mentioned that the KTV was so loud that they couldn’t sleep, they were speechless, so I hope the KTV noise nuisance can be improved!
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Guest User
Guestroom (Double Bed)
Stayed in 2023 年 5 月
Solo travelers
16 review
2.0/5
Posted on 2023 年 5 月 28 日
The price/performance ratio is very low. The service attitude of a man at the front desk is not good. The hygiene is poor. The bath towels are stained. live
Original TextTranslated by Google
Response from Property: Dear Qike, I am very sorry that we did not bring you a good stay experience. We will definitely strengthen the training of our staff and resolutely eliminate service and hygiene problems. The KTV has been closed. We take the issues you raised seriously and will make rectifications as soon as possible. We hope you can see our changes and wish you a happy life.
Guest User
Guestroom (Double Bed)
Stayed in 2023 年 5 月
Business travelers
32 review
5.0/5
Outstanding
Posted on 2023 年 5 月 24 日
The hotel is on the 19th floor above the shopping mall, which is much higher than the surrounding houses, with a wide view and a refreshing view of the city. The front desk took the initiative to upgrade the room for me. The room is very large, the sanitary ware is from Kohler, the hair dryer is from Dyson, there is an electric sofa to lie on and sit on, and there is a refrigerator for the cold drinks I bought. The housekeeper, Xiao Cai, is very considerate. She gave me extra mineral water, gave me an N95 mask when I left the store, and stored my luggage for me. Also gave a little panda. Next time you come on a business trip, you will still live here
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Guest User
Panorama Smart Room - Night View (Tatami) (Window, Bathtub, Fridge)
Stayed in 2023 年 5 月
Couples
1 review
5.0/5
Outstanding
Posted on 2023 年 5 月 24 日
The location of the hotel is very good, the sanitation is also clean, the bathtub is very big and I like it very much, the most important thing is that Xiao Cai, the brother at the front desk, is very enthusiastic and attentive, and the service is well received❤
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Guest User
Guestroom (Double Bed)
Stayed in 2023 年 5 月
Travel with friends
2 review
5.0/5
Outstanding
Posted on 2023 年 5 月 20 日
The room is big and square, and the transportation is very convenient. There are subways and buses to various attractions. The service is very good, and I am very enthusiastic about upgrading with viewing. Hygiene is also no problem. Smart devices are very powerful, electric curtains and electric toilets
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Guest User
Guestroom (Double Bed)
Stayed in 2023 年 5 月
Travel with friends
4 review
5.0/5
Outstanding
Posted on 2023 年 5 月 20 日
The location is very good, in the city center, very close to Taikoo Li on Chunxi Road, there are many snacks and specialties on Wangping Street; the service is also great, you can check the room before choosing, the scenery is very good. Hygienic and clean
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Guest User
Panorama Smart Room (Double Bed) (Window, Bathtub, Fridge)
Stayed in 2023 年 5 月
Travel with friends
1 review
5.0/5
Outstanding
Posted on 2023 年 5 月 10 日
Location: Located on the 19th floor of Tower B, Future Center, Chenghua District Environment: high-altitude hotel, the floor-to-ceiling windows have a good view, and you can directly see the 339 TV Panda Tower Transportation: Downstairs is the bus station. It is extremely convenient to go to Tianfu Square on Chunxi Road. There are also subway lines 4 and 6 nearby. Service: Very enthusiastic, will take the initiative to ask if you are traveling, recommend many interesting places in Chengdu, and respond immediately if there is a need, like it Hygiene: very good 🙂️ facility
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Guest User
Smart Room - Night View (Double Bed) (Window, Bathtub, Fridge, Kitchen)
Stayed in 2023 年 4 月
Solo travelers
1 review
5.0/5
Outstanding
Posted on 2023 年 4 月 28 日
The high-altitude hotel has a good view and is unobstructed. It is next to Wangping Street and has a lot of food. The sanitation is also clean, and the service attitude is also very good. A room with such a large size at this price is worth it
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again!
Guest User
Smart Room - Night View (Double Bed) (Window, Bathtub, Fridge, Kitchen)
Stayed in 2023 年 4 月
Couples
6 review
5.0/5
Outstanding
Posted on 2023 年 4 月 14 日
The view is great, with a 270-degree view. On the 19th floor, you can see Taikoo Li and the 339 TV Tower. The entrance is relatively small. It is on the elevator next to the Atour Hotel. The Dyson hair dryer in the room is a plus, the TV is super big, and the online housekeeper The service is also very warm and responsive.
Original TextTranslated by Google
Response from Property: Dear customer, thank you for your stay and comments. We will continue to maintain high-quality and excellent customer service standards, and strive to create a comfortable and warm check-in experience for every guest. Welcome to come again
Anonymous User
Guestroom (Double Bed)
Stayed in 2023 年 4 月
Travel with friends
5 review
5.0/5
Outstanding
Posted on 2023 年 4 月 8 日
The room is very large, and there are many smart facilities. The weather was very good when I came here, and the hotel has a good view. The hotel has a 24-hour butler service, which is very convenient, and the butler service attitude is very good. Recommended 👍👍
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!
Guest User
Guestroom (Double Bed)
Stayed in 2023 年 4 月
Business travelers
1 review
5.0/5
Outstanding
Posted on 2023 年 4 月 6 日
I booked the room after looking at the room. It was a great experience. The hotel is located on the 19th floor with a great view. They are all floor-to-ceiling windows, equipped with Chivas Regal chairs and 100-inch projections. It feels very comfortable. You can directly see TV station 339. The night view is very nice.
Original TextTranslated by Google
Response from Property: Dear guests, thank you very much for your praise of our hotel, we will continue to do our best to live up to your praise. Thank you again for your affirmation of the hotel, look forward to visiting again, and wish you a pleasant journey!