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Renaissance Chicago Downtown Hotel
4.6/5110 Reviews

Renaissance Chicago Downtown Hotel

Chicago Loop Chicago|0.18km from James M. Nederlander Theatre
The hotel is beautiful and situated in a great location, but sadly I had a poor experience with one of the front desk representatives - Rebecca - who worked the evening shift. I was berated by this particular employee in a way that I have never before experienced in a professional customer service oriented setting. One evening, when I had approached the counter to purchase a couple of convenience staples, she was very unapproachable and asked in a very irritable manner how I was going to pay. She then took my card without saying a word and disappeared to the back room where she remained for 7 minutes or so. When she came back out, I asked her if the card machine was broken, and she flipped out - raising her voice and berating me in a nonsensical manner. I asked her what her name was, and she began saying it loudly and in a hostile manner, saying it over and over again and telling me to contact management if I had a problem. Her behavior was downright disgusting and a poor reflection of the hotel and the city of Chicago in general. She is not a good fit for the hotel and most certainly has cost this business money as anyone else she has accosted is unlikely to return, including those like myself who had spent well into the 4 figure range over the course of my stay. The next morning, I was worried that she would accost my family (my wife and toddler) as we departed early in the morning.
Club Quarters Hotel Central Loop, Chicago
4.1/5117 Reviews

Club Quarters Hotel Central Loop, Chicago

Chicago Loop Chicago|0.62km from James M. Nederlander Theatre
Location is quite good as it is within walking distance of local mass transit systems, shopping, eateries, and attractions. The location is also close enough to Grant Park that you could start a run and make it to the park very quickly to continue on for a few miles. Even based on location alone, I would return to this hotel. As others had mentioned, there is a refillable water bottle station by the elevators (empty bottles also provided), which is a great feature. The elevator had a weird quirk where it would overshoot the desired floor when going up (remedy the situation by pressing the button again to send the elevator down to the desired floor). If you do some research into the hotel and its reviews prior to booking there shouldn't really be any surprises. I went into the stay having some idea of what to expect and that helped me enjoy my stay. There is no mini-fridge in the standard room, which is also on the small side but perfectly fine if you don't plan on spending a lot of time in the hotel. The only seating in the hotel room was the desk chair. Some of the furnishings could use updating but the bed felt itself was great and the room was clean. I couldn't find any in-room controls for the temperature, but I did not have a problem with this; it's just something to be aware of. The bathroom was clean and utilitarian but towels and toiletries were provided. Updated charging station/hub/clock (both USB A and USB C) for both the desk and the nightstand would go a long way. This hotel is one tenant of a building that was built in the early 1900s. If you've ever lived in a building from around that time, you get used to some things being a little bit older and quirky. Since my priorities were having a great location for a reasonable price (compared to the nearby competition) that was also clean, accessible by mass transit, and had access to an eatery, this was a good stay for me.
Sheraton Grand Chicago Riverwalk
4.5/5135 Reviews

Sheraton Grand Chicago Riverwalk

Streeterville Chicago|0.93km from James M. Nederlander Theatre
1. Didn’t asked for accesible room, but that’s what I got. 2. AC/heating system had a weird noise all night, you can’t turn it on because literally you won’t sleep. 3. Shower had someone’s else hairs in the shower wall, gross. - Hotel Manager: if you do not trust the team and their responsibilities, then you will have to do the rounds yourself to ensure your hotel is operating properly in all aspects. - Housekeeping manager: If you do not trust your people, you will have to do the rounds yourself. -If you still do your rounds but you don’t inspect the rooms properly, then you shouldn’t be in that position. Room fridge isn’t working in the rooms (front desk mentioned) so they ask you if you need one to ask front desk but they are charging for it, so who’s fault is it? client or hotel? don’t charge for something you need to repair REGARDLESS. Make no sense for customer service. Also, if you guys are having a group of “young teen/just turn 21” people, why would you put someone on the accesible room by their room? If someone requires an accesible room, in this case I didn’t required one, got assigned one, but imagine an elder person by their room. These “kids” were loud as heck until 4AM, fighting, arguing, drunk, crying, overall it was a nigh**are. Normally I have a good experience with Sheratons, but this one is overrated. I chose this hotel because last minute the company I work for had a meeting suggesting to find different hotels that may give us a group rate for the upcoming visits we will have to do in Chicago, but there’s no way I will suggest my coworkers to stay at this hotel with a first time bad experience. Not sure if I would give it a second try. Can’t risk it.

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Top rated hotels in Chicago

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Cambria Hotel Chicago Loop - Theatre District
4.1/5107 Reviews
Chicago Loop
We got the room at a reasonable rate and were happy with the choice. Located right in the middle of the theater district with easy access to public transit. Room was clean and comfortable. Staff was friendly and courteous. Would recommend and stay here again!
Kimpton Gray Hotel
4.5/5100 Reviews
Chicago Loop
This was our first visit to Kimpton Gray in Chicago, IL. My husband & I stayed for 2 nights (Friday & Saturday) & used 76k IHG rewards points (the price later went up to 122k, so book early!). ARRIVAL/CHECK-IN: We arrived before check-in, but thankfully our room type was available. ROOM: Prior to arrival, I called & emailed the hotel to request early check-in, a quiet room on an upper floor & possible room upgrade. Thanks to my Diamond Elite status, they placed us in a 1 King Premium Deep Soaking Tub. Unfortunately, they could not accomodate the high floor request, so we were assigned room #601. I appreciated the welcome amenity of Acqua Panna Natural Spring Waters & dark chocolate w/ sea salt. • Amenities: Coffee maker & mini refrigerator. You can request a microwave be delivered to your room free of charge. • Bath: Plenty of hot water & decent pressure. The soaking tub is divine! • Bed: Bed & pillows both very comfortable • Cleanliness: So so. I called housekeeping upon arrival to request the team vacuum our room & wipe down surfaces. I also requested a freshen up the next day. Both were taken care of! • Decor: Average. A bit tattered around some edges (see photo of mini fridge). I did like the accent wall behind the tub though. • Heating/cooling: Worked well • Sound: Mostly quiet. The hotel does appear to host a lot of events, so there were a few loud guests walking the halls late at night. • TV: Average; no movie channels that I recall • View: A building & street • WiFi: Worked well DRINKS/FOOD: • No free breakfast offered • Boleo was closed both evenings for private events, so we could not check-out or enjoy the rooftop bar. We tried to use our $20 raid-the-bar credit at Vol. 39 on Saturday at 8:30 PM, but the bar was also closed. Thankfully, a front desk rep allowed us to grab $20 worth of snacks. CUSTOMER SERVICE: Good. We especially loved being able to contact the team via text! Super convenient. LOCATION/PARKING: Prime location. Parking not needed. OTHER: • Note: You can not use the Kimpton $30 spa credit as the hotel contracts out their spa services. • No pool Would I recommend/stay again? Not likely for full price if paying cash* (vs points). *Rates in October for this room seem to run $467.31 - $556.54/night on a Friday & Saturday. Although location is central, customer service is good & bed soft, the hotel is lacking in 4-star amenities, particularly for a Kimpton property.
Citizenm Chicago Downtown
4.4/5103 Reviews
Chicago Loop
In the hotel in 2022, check-in and check-out are self-service, the room is small but very new, the pad controls the room equipment, the location is in the city center, and the price is basically satisfactory.
Silversmith Hotel Chicago Downtown
4.5/5109 Reviews
Chicago Loop
Enrique was terrific! He was the first person we saw and was very friendly, professional and helpful! The hotel was exceptionally clean, beds were very comfortable and the rooms were very quiet with high ceilings which made the rooms feel more spacious. . The lounge area is huge with a variety of comfortable seating. If you get complimentary drink vouchers, use them early though as the small bar closes at 830! Would definitely stay here again and hope Enrique is there to welcome us! He really helped make our stay more enjoyable!
Virgin Hotels Chicago
4.4/5101 Reviews
Chicago Loop
I had booked a last minute trip to Chicago's Virgin Hotel to spend some time with my daughters. From the first minute we walked in the service was impeccable. This continued throughout our stay everytime we walked in or out of the hotel (many times). The location was perfect to shops, restaurants, Riverwalk, beautiful architecture, and many other visual attractions. The only downfall to our visit was it was Covid season and many restrictions to places we could go to watch the football game and/or eat as the restaurants were all closed in the hotel. That was a safety issue for the guests so it was appreciated they weren't open. The one thing I'd recommend is for them to have a list of what was open nearby and what was offered (dine-in, delivery, take out, etc.). We were able to find places on our own, but it would have saved us the time from searching/calling around. Overall, I would definitely recommend this hotel!!
Hampton Inn Chicago Downtown/N Loop/Michigan Ave
4.1/5102 Reviews
Chicago Loop
The rooms are medium in size and located in the city center. The surrounding facilities are complete, there are shopping malls and a lot of restaurants. For downtown hotels, the price / performance ratio is very good! Hilton's Samsung Hotel, but this brand can meet the four-star standard in China. I personally like this brand and recommend it!

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