300 Meters West of Fairy Mountain National Forest Park Tree Top Walk, Wulong County, Chongqing, 408500, ChinaView Hotel Details
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Xinhua Hotel Fairy Mountain Guest Reviews
4.4/5
903 review
To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.6
Amenities4.3
Service4.4
Cleanliness4.5
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All reviews(903)
Positive reviews(851)
Reviews with photos/video(307)
Classy environment(234)
Loved the view(95)
Delicious breakfast(74)
Large rooms(36)
Friendly front desk staff(29)
Perfect for kids(14)
Close to amusement park(12)
Has facilities for children(8)
Negative reviews(52)
Guest User
Deluxe Panorama Standard Room
Stayed in Sep 2024
Other
3 review
3.0/5
Posted on Sep 8, 2024
Toilet abit smelly. If you used to sleep in aircon room, then not recommend to stay here.
Linke
Family-friendly Suite
Stayed in Dec 2021
Couples
22 review
3.2/5
Posted on Jan 4, 2022
Freezing cold. Lobby not heated. Rooms at 13 degrees in winter. Good food.
Guest User
Boutique Standard Room - with View (North building)
Stayed in May 2024
Family
1 review
4.3/5
Very Good
Posted on Jun 4, 2024
Overall it's pretty good, because there's not a lot of customers, and it's also upgraded for free. You can see the sheep when you wake up in the morning, and the kids are very happy.
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Guest User
Boutique Standard Room - with View (North building)
Stayed in May 2024
Solo travelers
2 review
5.0/5
Outstanding
Posted on May 15, 2024
I haven't been here for three years. I didn't want to come to the hotel again. The name of the hotel has been changed, and the guest rooms have been renovated, giving people a brand new feeling. The rooms are clean, the service is very warm, the environment is also beautiful, and the overall feeling is very good. I will come again in summer when I have time.
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Response from Property: Hello dear guests! Glad to hear that you visited this hotel again and were satisfied with the changes and service provided. The ability of a hotel to update and upgrade over time to create a better stay for guests is highly appreciated. Clean rooms, warm service and beautiful environment are all essential elements for an excellent hotel. It seems that this hotel has successfully achieved it. Your affirmation is the best encouragement for the hotel and it also allows them to continue to improve. Motivation for service quality. I believe that in the future, this hotel will continue to maintain its excellent service level and provide more guests with a high-quality accommodation experience. You mentioned that summer will come again, which is really exciting to look forward to. The sunshine and enthusiasm of summer complement the wonderful environment and service of this hotel. I believe you will have a pleasant holiday. We look forward to your next visit and wish you a pleasant journey!
Guest User
Boutique Standard Room - with View (North building)
Stayed in May 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on May 15, 2024
The environment outside the hotel is so beautiful, with alpine meadows right next to it, good greenery and fresh air. The room is spacious, well-equipped, and well-hygienic, especially the slippers are very comfortable. When checking in at the front desk, the service staff was warm and thoughtful, and efficient. The Chinese food was delicious, the ingredients were good, and I ordered some local specialties and was very satisfied. In general, it was a good experience that lived up to the choice!
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Response from Property: Dear guest: Thank you very much for your recognition of the service and environment we provide. We have been committed to providing guests with comfortable, clean and high-quality services, so that every guest can feel the warmth and comfort of home. All staff are looking forward to welcoming you again and wishing you a happy life!
Maipianqiangbanniugutou
Boutique Standard Room - with View (North building)
Stayed in May 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on May 6, 2024
The hotel is inside the forest park. You need to buy tickets for the scenic area and take a bus from the Wulong Passenger Transport Center to the Visitor Center to transfer up the mountain to the hotel. The hotel is a seven or eight minute walk from the treetops, which is quite good, but it is still a few kilometers away from the prairie. After booking the room, the staff at the hotel front desk called to inquire about the check-in time and whether we were driving by ourselves, and told us how to take the bus. They asked us to bring some thicker coats, saying that it was colder on the mountain. It was indeed a bit cold in the mountain, but the air was also super good. I had already anticipated the joy of summer vacation here in summer. The environment and service of the hotel are very good, and the scenery is also super good. The lobby bar of the hotel is like a book bar where you can read books and drink tea, which is very comfortable. The breakfast category is also very rich. In general, I had a lot of fun on the Fairy Mountain trip with my friends here, and the hotel was also very comfortable. I think I will choose here again for summer vacation.
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Response from Property: Dear guest: Thank you for your high evaluation of our hotel. It is our hotel's service tenet to win your love and satisfy our guests. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day!
Guest User
Boutique Standard Room - with View (North building)
Stayed in May 2024
Family
185 review
5.0/5
Outstanding
Posted on May 3, 2024
The hotel has a grand and elegant decoration, and the service is thoughtful and enthusiastic! During the May Day holiday, the hotel held various activities to accompany the children, including movies, games, entertainment and popcorn! The most unforgettable thing is that the hotel is located in the hinterland of the Fairy Mountain Scenic Area. Sitting in the room and looking far away, you can see the stunning and vast grassland scenery in front of you, which makes people linger!
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Response from Property: Dear guest: Thank you very much for your positive evaluation of our hotel! We are very happy to hear that you had such a pleasant experience during the May Day holiday and enjoyed the various activities we prepared for children. We have always been committed to providing guests with thoughtful and warm service and colorful entertainment activities, so that every guest can spend a pleasant holiday in our hotel. All staff are warmly welcoming and welcome to visit us again. I wish you a happy life!
Guest User
Deluxe Panoramic Standard Room
Stayed in Apr 2024
Travel with friends
2 review
5.0/5
Outstanding
Posted on Apr 30, 2024
The environment is very good. You can take a bus from Fairy Mountain Airport to the hotel entrance for 5 yuan. The hotel front desk can call a taxi to the Fairy Mountain Visitor Center, which is very convenient.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your high evaluation of our hotel. It is our hotel's service tenet to win your love and satisfy our guests. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day!
Buxiangzhaizaijia
Deluxe Panoramic Standard Room
Stayed in Feb 2024
Family
36 review
3.7/5
Posted on Feb 14, 2024
I am only disappointed with this hotel. The room is so expensive and there are no supporting services.
If you don't drive to this hotel by car, it is very inconvenient, so you should think carefully.
The hotel is in the park, and you have to buy a scenic spot ticket to enter.
The service of the young lady at the front desk on the day of check-in was very good.
It is said that it takes more than ten minutes to walk from the hotel to the ski resort, but it is uphill, very tiring, and far away. It takes at least more than 20 minutes to walk. The ski resort is very small, so consider it carefully. 130 yuan per person per hour. Asking a coach costs 240 yuan per person per hour. There is no scenic spot car shuttle from the hotel to the ski resort. There is no phone number for the ski resort when asking the front desk.
It is farther from the hotel to the Internet celebrity train boarding point, there is no shuttle bus, and it is said that it costs at least 50 yuan to call a car to send it there.
At 16:30, the train and the ski resort will not sell tickets.
Walk from the hotel to the parking lot and take a 6 yuan car to the entrance of the scenic spot, and then take the car from Fairy Mountain to Tiansheng Sanqiao. The departure time is uncertain. It is said that the bus departs in a cycle, and it usually departs when it is full.
This hotel is a lonely existence in this scenic area. It is in the scenic area, but it has no connection with the surrounding attractions. It makes the guests feel bad.
There is a bus from the high-speed rail station to Fairy Mountain for 10 yuan per person, but it does not take you to the hotel. We took a private car to the hotel, and the price was 25 yuan per person, which can be negotiated.
When going down the mountain at the ski resort, there happened to be a private car, 40 yuan per car to take you to the small train, and from the small train, a private car was booked to take you back to the hotel, 40 yuan per car. I booked a car in advance and sent it directly from the hotel to the Tiansheng Sanqiao Visitor Center when I checked out. (The fare cost a lot of money)
The breakfast variety is varied and optional, and it is okay, 58 yuan per adult and 29 yuan per child.
Recommended for eating, you can make an appointment with this brother **********, the mutton is delicious and not smelly, especially the lamb tripe in the soup pot is very smooth.
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6/17
Response from Property: Dear guest, we are very sorry for the bad stay experience. Our hotel is indeed located in the scenic area, but unfortunately the connection with the surrounding attractions is not close enough, which may affect your experience. At the same time, we are also very sorry that we cannot provide you with the telephone information of the ski resort. This may be due to the temporary lack of relevant information or untimely update. In order to improve the guest stay experience, we are carrying out a series of improvements, including strengthening the connection with the surrounding attractions and timely updating of relevant information such as the ski resort. At the same time, we will also train the front desk to ensure that they can provide you with the information and help you need at any time.
Thank you for your valuable feedback and recognition of the hotel breakfast, which is crucial to our continuous improvement of service. Once again, we apologize for the inconvenience caused to you and look forward to bringing you a better experience next time you visit. ”
Fengwujihai
Boutique Standard Room - with View (North building)
Stayed in Mar 2024
Family
14 review
5.0/5
Outstanding
Posted on Mar 17, 2024
Although it is off-season and there are few guests, the hotel is very attentive. When we arrived at night, the electric heater in the room was turned on in advance, and it was very warm when we entered the room. The breakfast is rich and can be delivered to the room. The environment of the hotel is very good, with a large grassland. When you walk on the grassland at night, you can see the stars and the moon in the sky; in the morning, there is a white mist, just like a fairyland. I like the quiet environment.
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Response from Property: Dear guests: Thank you very much for your high evaluation of us. The photos you uploaded also show the beauty of our hotel to the greatest extent. Thank you for your support of our hotel. The hotel has built a canopy and parent-child activity area outdoors to enhance the guests' experience. Thank you for sharing and thank you for your recognition of our hotel services. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day!
Guest User
Boutique Standard Room - with View (North building)
Stayed in Feb 2024
Solo travelers
1 review
5.0/5
Outstanding
Posted on Feb 27, 2024
Xinhua Hotel is a hotel in the Fairy Mountain Scenic Area. It is very close to the treetop walk. You can enjoy the snow scenery in the room. The scenery is beautiful. The floor heating in the room is very warm. The waiter has a good attitude and the experience is very good.
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for choosing Chongqing Fairy Mountain Xinhua Hotel. Thank you very much for your recognition of the hotel in all aspects. The hotel is located in the Fairy Mountain Scenic Area, with an excellent geographical location. It only takes five to ten minutes to walk to the treetop walk, the beautiful high-altitude cliff glass, the ice and snow city and other attractions. It is the closest hotel to the music festival. Thank you for your support of our hotel. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day!
Guest User
Deluxe Panorama Standard Room
Stayed in Feb 2024
Family
2 review
5.0/5
Outstanding
Posted on Feb 26, 2024
This is the only hotel with an elevator in the scenic area. The car can be driven directly into the parking garage. It is very convenient to go up and down the stairs. You don't have to worry about being tired of carrying luggage. The hotel staff is very friendly and friendly. The room is spacious, clean and tidy. The panoramic floor-to-ceiling windows allow you to see the snow scenery in the room, and it is very warm. The breakfast is diverse and you can choose at will. I am very happy with this trip!
Original TextTranslated by Google
Response from Property: Dear guest: Thank you for your high evaluation of our hotel. It is our hotel's service tenet to win your love and satisfy our guests. We will continue to work hard to do better and look forward to your next visit. I wish you a happy life and happiness every day!
Helen
Panorama Suite Duplex
Stayed in Feb 2024
Family
21 review
4.7/5
Amazing
Posted on Mar 16, 2024
It's a duplex room with two bedrooms upstairs. It was the last snow of the beginning of spring this year. The kids had a lot of fun playing in the snow outside the hotel. But the noise of the heater was too loud, with a constant clicking sound, which affected their sleep at night.
Original TextTranslated by Google
Response from Property: Dear guest: Hello, first of all, I would like to express my sincere apologies for not giving you a perfect stay experience. At the same time, thank you for giving us your valuable suggestions, which will enable us to better improve ourselves and bring better experience to guests on the way forward. We look forward to your next visit and wish you a happy life and happiness every day!
Jingzilaoshi
Boutique Standard Room - with View (North building)
Stayed in Feb 2024
Family
5 review
3.5/5
Posted on Feb 11, 2024
Stayed here for the second time. The first time I stayed in the main building, the second time I stayed in the north building, the north building was not a good experience. Overall, the check-in was quite slow both times, the staff was always busy, and I had to wait for a long time each time. There was not much snow the second time, and the lawn at the door was full of feces... In summary, it is okay to stay in the main building when there is a lot of snow.
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for choosing Xiannvshan Xinhua Hotel as your hotel. Secondly, I sincerely apologize for not giving you a good stay experience. I am sorry to hear that you had a bad stay in the North Building. Your feedback is very important to us. We will try our best to improve. We will strengthen the training and management of the check-in process to ensure that the staff can check in guests quickly and accurately and reduce the waiting time for guests. We will strengthen the maintenance and upkeep of the facilities in the North Building to ensure the hygiene and comfort of the rooms and public areas. We sincerely look forward to your visit again!
S.Poirotㅤㅤㅤㅤㅤㅤㅤ
Deluxe Panorama Standard Room
Stayed in Jan 2024
Family
3 review
3.0/5
Posted on Jan 29, 2024
Because of playing in the snow at Fairy Mountain, I have lived here for three consecutive years. The first two times were excellent reviews, but this year I felt particularly bad.
First of all, the food, whether it is Sichuan cuisine or soup pot, the portion and taste are significantly lower than last year. The mutton soup pot also picked out a piece of meat that seemed to have been bitten. The customer service staff said that it was impossible to recycle leftovers. I put the picture below, and you can judge for yourself.
Then there are the facilities. There was a heating device before, which worked very well. This time there was no heating device, so I could only turn on the air conditioner, but the air conditioner should be old and the noise was very loud. The noise of the fan loosening was only ringing all night.
Finally, there is the service problem. I wanted to buy snacks and cigarettes at night. I went down to the lobby to ask the front desk if the small supermarket in the north building was open (the north building is two or three hundred meters away from the main building where I live). The front desk didn't even raise his head, "Someone go and see!". It should be minus ten degrees outside at the time, and the cold wind was howling. We are all in the same unit. You don't know if the supermarket is open, but can you ask for the guests with a phone call? In this kind of weather, if it is open when you walk over, it's fine. If it's not open, what kind of experience is it?
Original TextTranslated by Google
Response from Property: Dear guest, first of all, thank you for choosing Xiannvshan Xinhua Hotel as your hotel. Secondly, I sincerely apologize for not giving you a good stay experience. At the same time, thank you for giving us your valuable suggestions, which will enable us to better improve ourselves and bring better experience to guests on the way forward. Now we have strengthened training and look forward to your next visit to give you a satisfactory experience. I wish you a happy life!