Hotels in Tianshui

"The service and breakfast were both good. I even forgot something, and the hotel called to thank me for it. However, the strange thing about this hotel is that the air conditioning only turns on at 6 PM. I came back from Maiji Mountain in the afternoon and was really cold, wanting to rest in the room. But I ended up having to wear my down jacket indoors. Air conditioning only starting at 6 PM? This is the first time I've encountered something like this in all my years of traveling!"

"This was the second Mercure hotel on our trip, and overall, the facilities were quite good. **Facilities:** The hotel is well-equipped. The lobby is clean and bright. As expected from an Accor property, the decor style and design elements are largely consistent. What truly stood out was that on each floor's common area, right outside the elevator, there was a row of complimentary bottled water. This is quite rare in other hotels and very convenient for guests to grab. Breakfast is served on the 21st floor, offering a panoramic view and a great sense of openness. On another note, staying on the 14th floor, the water pressure was a bit low, and the shower felt like it didn't have enough flow. **Hygiene:** The room's cleanliness was generally acceptable, but I found a long hair stuck to a tile in the bathroom. It felt like the cleaning wasn't thorough, which was a bit off-putting. Also, there was a small tear on the bed linen. I'm not sure if it was an oversight, but ideally, it should have been replaced. **Service:** The hotel's front desk manager took my feedback very seriously. Afterwards, they even proactively called us to inform us that the issues had been rectified. This was truly excellent."

"超級好評！！！！這次入住維也納酒店真的太驚喜了！從進門開始就感覺特別舒服，房間收拾得一塵不染，床單被罩乾淨得像新的一樣，連角落都沒什麼灰塵，住起來特別安心。 更讓我感動的是工作人員的服務，態度特別親切，全程都是笑眯眯的，讓人心裏暖暖的。最讓我印象深刻的是，帶孩子入住後，我想着給孩子接觸的地方消消毒，隨口跟前台提了一句需要酒精，本來沒抱太大期望，結果工作人員二話不説，專門出去買了酒精回來，還細心地幫我們把桌椅、床頭這些孩子容易碰到的地方都噴了一遍，特別周到。 這種能照顧到顧客特殊需求的服務，真的太加分了！房間整潔舒適，服務又這麼貼心，下次肯定還來住維也納酒店，必須好評！"

"Come to Maiji District, Tianshui again. The hotel I found on Ctrip is very cost-effective. It is next to the old train station, but not noisy. The front desk service is very good, and the room was upgraded directly. The staff said that it was completely renovated in 2023, the glass is double-thickened and soundproof, and the facilities are very new. A small suggestion, the phone in the room does not work, there is no direct dial to the front desk, and the scale is broken, directly showing 240 pounds."

"The room has no smell, the night rest is very quiet, the heating is very hot in winter, the bedding is brand new, the mattress is very comfortable, and there is a pick-up station service, there is a fitness center and the river next to it, you can also exercise in the hotel's fitness room, it is recommended to stay, breakfast delicious fruit is very fresh."

"Upon arrival, the front desk proactively upgraded my room. I had also mistakenly booked a queen room for my other reservation, and the front desk staff kindly changed it to a twin room and even upgraded that one as well, plus they sent up some fruit. Everyone greeted me warmly when I entered and left the lobby, which was very welcoming. My high-speed train was at 6 PM, and I wanted two extra hours of rest, so I requested a late check-out and offered to pay, but they actually let me check out for free until 4 PM. Overall, I felt very comfortable and at ease. It's a great choice for travelers, highly recommended!"

"The location of the hotel is excellent, the travel is very convenient, there are various gourmet shops and shopping malls nearby, one-stop solution for eating, drinking and playing. At the time of check-in, the front desk staff was enthusiastic and professional. Not only did the procedures be completed soon, but also intimately recommended me a fun place in the local area. The room was clean and tidy, the bedding was soft and comfortable, and it was like being wrapped in clouds. I slept very well all night. The breakfast is rich in variety, both Chinese and Western, and the hot freshly ground coffee is matched with the freshly baked bread, opening a full day. This experience is impeccable, next time you come here, you will definitely choose this one!"

"I always like staying here. It's clean, comfortable, and the location is perfect. It's on all the major bus lines, walking distance to the best parts of Tianshui and quiet. The staff is always friendly and professional and the breakfast is really good."

"I was really touched by the service details at the front desk, and I came to Tianshui for a business trip. The front desk intimately reserved my favorite room type in advance. The service was in place. The Nanguo Temple was next door. You can go for a walk after dinner at night. I really like it. The young lady at the front desk is really gentle. The nearby Wanda business district is also very convenient. I will come next time. I can give your friends a reference."

"Ok in the listing it was not indicated that the bathroom is shared (many guesthouses put this info in the title of the room categories. But probably one could have guessed by way this guesthouse was only displaying only 2 room photos without any bathroom photo. But the price is cheap, very close to the railway station, fast wifi, bottled water and friendly service. The shared bathroom is a bit of a walk from the room in open air setting. Probably difficult in winter. But the weather in Tianshui in June was warm so that’s good. Checkin process also took a while for foreigner’s registration. Overall, it was an okay for budget stay for 1 night before taking the train."