"As a northerner who's constantly on the go, beef and lamb soup with torn bread (paomo) has always held a special place in my heart. The rich, mellow broth and the chewy, flavorful bread pieces – every bite tastes like home, a symbol of warmth and comfort. However, due to work, I often travel between cities, and finding authentic paomo became a luxury.
My stay at this hotel was initially just another routine business trip. During a staff feedback session, I decided to take a chance and suggest that the hotel add beef and lamb paomo to their breakfast options. I mentioned that as the weather turns colder, a steaming bowl of paomo would not only warm you up but also offer great nutritional value. At the time, I didn't have high hopes, as in my past experiences, many hotels often just pay lip service to guest feedback without truly acting on it.
However, the very next day, as I walked into the hotel restaurant, a familiar aroma wafted towards me. Following the scent, I saw a steaming pot of beef and lamb paomo prominently displayed in the breakfast area. In that moment, I was filled with surprise and emotion. The hotel had actually taken my suggestion to heart and responded so quickly.
During our meal, the head chef personally came to our table, smiling as he asked for our feedback on the paomo. He listened attentively to every comment, nodding and taking notes, and his dedicated and responsible attitude deeply moved me. This made me reflect on how some businesses today prioritize profit maximization over genuine customer needs. Yet, this hotel, through its actions, truly embodied a ”people-oriented” business philosophy, placing guest needs first and diligently meeting every detail.
This incident also made me think about my own work. In our professional lives, we should also strive to be like this hotel, constantly paying attention to customer needs and serving them wholeheartedly. Only by genuinely putting ourselves in the customer's shoes can we provide better products and services, earning their trust and support.
This hotel experience left a profound impression on me. It made me feel respected and valued, and it taught me that in any industry, being people-oriented is the key to success. I believe that a hotel run with such genuine care will win the favor of many more guests. I will also share this warmth and inspiration with those around me, allowing more people to learn about this hotel's human-centered approach. Furthermore, I will integrate this ”people-oriented” philosophy into my own life and work, treating everyone and everything with sincerity and dedication."