Hotels in Alexandria

"It is a very average hotel. The property is significantly old ! The carpets are worn out and really needs replacing. The bathrooms are not ideal , with stains around the bathtub. The air conditioner is cold but it is central. It is hard to control to the optimal level as the fan speed goes with only one setting. The worst part is they blow directly at you on the bed as you sleep. If you just want a place to stay near the coast with an average pricing, you can consider. But, if you want a comfortable stay and confidence in cleanliness, stay away."

"Beach was nice , Rooms pool view was also nice and rooms cleanliness was good. I liked the quietness of the place (compared to rest of Alexandria Corniche). The price was not high and not low, but in general was OK. Breakfast was OK, acceptable variety and food quality is OK (but not 4 Star level). There was a car parking lot but too small, you should pick a spot early, but if not you still can park your car outside the Hotel. The room service girl was very nice and polite, also the reception and everyone honestly. XXX I didn't like the bathroom , the shower head throw water out of the bath tub and the bathroom floor was always wet, every time take a shower we need to call the cleaner to come and dry it ! No extra tools to do it yourself at least. If this is fixed , i would love to go there again!"

"This is the third year in a row I've stayed at this property, but my first time booking with Trip.com. The hotel consistently exceeds our expectations. Exceptional front desk service, a clean and well-maintained beach, a breakfast buffet with both sweet and savory options, spacious parking, and large, clean rooms. We will definitely be back."

"It was luxurious and comfortable stay within the price paid. Hotel was located nearby most beautiful beach view and their garden was beautiful. Their swimming pools and breakfast was satisfying. Overall satisfaction 10/10. Definitely suggest this hotel"

"The management and also the staff people were very humble and the hotel is very wonderful and in a good location."

"I have extreme dissatisfaction and concern regarding a series of deeply unprofessional actions and significant mismanagement by the front desk manager, Bassant, during my recent stay at Paradise Inn from 27 June 2025 to 28 June 2025. My group consisted of four friends (A, B, C, and D) across three booked rooms. The core issues are as follows: 1. Misleading Information Regarding Sea-View Room Availability: Upon our check-in, my friend (A) and I (B) requested to upgrade our twin-bedded, city-view room to a sea-view room, offering to pay any price difference. We were explicitly informed by the Front Desk Manager, Bassant, that all sea-view rooms were fully booked and an upgrade was impossible. However, to our astonishment, our friend D, who arrived later, successfully booked and checked into a sea-view, queen-bedded room through Trip.com on the very same day we were told no such rooms were available. This direct contradiction is highly concerning and suggests a deliberate misrepresentation of facts. 2. Chaotic and Incorrect Room Assignment: Despite our original booking being for a city-view room (my booking) and D's new booking being for a sea-view room, the staff incorrectly assigned my room (A & B) to a sea-view, twin-bedded room, while D, who had booked a sea-view room, was assigned a city-view, queen-bedded room. This was a clear and significant operational error, leading to unnecessary confusion and inconvenience. 3. Unacceptable Behavior and Blame-Shifting by Manager Bassant: When we brought these room assignment discrepancies to the attention of Front Desk Manager Bassant, instead of acknowledging the hotel's mistake or apologizing, she shockingly stated that ”the guest on this order (A & B) took the new order's (D's) sea-view room.” This attempt to blame guests, coupled with a complete refusal to admit fault and offer an apology, is utterly unprofessional and unacceptable. Her behavior was dismissive, dishonest, and actively attempted to create conflict among guests. 4. Ineffective Complaint Handling - ”Complaint Unreachable”: Subsequent to the issues, I attempted to escalate my concerns to hotel staff. However, the complaint process effectively ended at Front Desk Manager Bassant's level, with her ultimate feedback being that ”the guest is not telling the truth.” This indicates a severe flaw in their internal complaint resolution mechanism, where the very individual responsible for the issues is also the sole arbiter of the complaint, leading to an obvious lack of impartiality and accountability. 5. The entire experience – from the initial misleading information about room availability, to the erroneous room allocation, and the subsequent appalling communication and complaint handling – profoundly reflects deficiencies in their front desk operations' professionalism and integrity. Front Desk Manager Bassant's conduct was not only unhelpful and dismissive but demonstrably dishonest and divisive."

"The location is excellent, with unobstructed ocean views. There's an underpass to the right of the hotel that leads to the opposite beach (the sidewalks are very few, almost invisible), so you have to bravely wade through traffic. Breakfast is at the ocean-view restaurant on the 12th floor, which is fantastic, and the staff are great. A short walk to the right of the hotel (about 10-15 minutes) leads to a large shopping mall, a shisha lounge with sunset views (around 4 pm), and local snacks like 12 Egyptian pounds for meat sandwiches. To the left of the hotel is a bridge; a 25 pound entrance fee includes a table and chairs with an ocean view."

"The hotel looks very ordinary from the outside, but it is quite standard when you enter. However, the room facilities are very ordinary. Although it is relatively new, the facilities are of ordinary quality and the decoration is cheap. The most important thing is that the service is very ordinary. At the beginning, the wireless network could not connect. I called the front desk and they arranged someone to help. I waited for a whole night and no one came. Then the bathroom backflowed. After taking a shower, there was water all over the floor. It was a bit too bad. I hope it can be improved."

"The hotel has great potential and a wonderful location, which could make it an excellent option for travelers visiting Alexandria. It offers good value for money in theory, but unfortunately, the current management does not fully reflect this potential. Some aspects of service need significant improvement — starting from the reception and housekeeping to the kitchen and café plus an operating free wifi. The staff seem to be doing their best, but they clearly need stronger professional guidance and management oversight to meet the standards expected from a hotel in such a prime location. During my stay, parts of the hotel were under renovation, and the construction work caused some disturbance throughout the day. While it’s understandable that improvements require time, better scheduling or communication with guests would have made the experience more comfortable. Overall, the hotel could become a top choice in Alexandria with proper management and attention to guest comfort. I truly hope the owners invest in professional leadership to make the most of this great property."

"The hotel is nice, with spacious rooms and a quiet location. However, it's not located by the beach, about 1 kilometer away. If you book a special offer, you might be upgraded to a room with a balcony. Otherwise, the room is quite poor. It feels like a small box. It's next to an empty church. Ctrip's customer service was excellent. We had some issues with the booking price, and Ctrip perfectly resolved them. The hotel entrance is across from the school in Figure 7."