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I'll start with the good - there was plenty of parking and the bed was comfortable! As for the rest of the Willows, the building is old, the inside is tired, run down and in need of complete refurbishment - as a bare minimum, the whole place needs a really good clean. The rooms and bathrooms are basic and at best functional. The carpets in the corridors are rucked up and serious trip hazards; the fire doors have holes in them where handles have been changed (what sort of fire door is that?). You get the gist... They are understaffed - we had to wander around the building trying to find someone to serve us at the bar on our first night. On the second night, there were just 2 young and inexperienced staff behind the bar despite there being a function for over 100 people. The wait was ridiculous, the staff didn't know their red wines from their white, and the drinks were overpriced - £1.70 for a dash of blackcurrant, £6.50 for a pint of beer! As for security, it's a joke. On returning to our room one evening we found that the cleaner had opened the window and left it wide open all day - and I mean WIDE open. Bearing in mind the room was on the ground floor, anyone could have climbed in and helped themselves to our belongings. The whole experience is one I would not choose to repeat. I have just tried to fill in the customer experience questionnaire, which Wyboston Lakes emailed a link for - but guess what... the link doesn't work! That sums up Wyboston Lakes and the Willows.

Very helpful friendly reception staff , we couldn’t get in the main restaurant so they called “The willows “ which was on the same site to make sure we could get food there and also watch the football which was what interested my son. Room was lovely, clean, comfy huge bed and lovely powerful shower in the bathroom. Breakfast in the morning was buffet, constantly topped up with fresh food. Lovely quiet setting would definitely come back but would make sure we arrived in time to use the pool.

A great place for a weekend break. 13 of us had the most wonderful time and nothing was to much trouble. Located right by the river, sitting on the terrace watching the swans and the boats gently float by was most relaxing. Best thing about the Kingfisher was the level of service we received. We all thought the staff were outstanding. All working together as a team, our comfort was their main concern. From the check in at a very friendly reception all the way through to the bar and restaurant staff, everyone was extremely friendly and happy to help no matter what the question. The rooms are spacious and well equipped for the length of stay. very clean, nice large bed good size TV and tea & coffee making facilities. We had a view of the car park, I am sure that nicer views are available. Restaurant food was very good, we ate their both nights. Very large portions and all cooked very well. A well stocked bar with a very impressive draft beer selection. If I was to complain about anything, I would suggest that the availability of a decent cup of coffee at breakfast was an issue. With only instant available during our stay, if you are a coffee snob, you will be disappointed. There was a wedding party Saturday night and some of the guests were very noisy leaving the party at gone midnight, but that was not the Kingfishers fault. Would I recommend this location - absolutely I would.

The scenery at the door is very beautiful, there are rivers, parks, big geese, flowers and grass. It is also convenient to eat downstairs, there are many customers, and the voice is full. The first floor is all a restaurant, and there are many tables outside. But it's bad to eat downstairs to facilitate business. At 8 o'clock in the evening, I wanted to go to bed early because of the time difference, but my head kept buzzing, and my headache collapsed, especially lying on the bed. It felt like the sound of a certain machine, I thought it was a fresh air system. To the corridor, I found the whole corridor was this louder sound. Knowing that changing rooms is the same effect, but I can't resist the enthusiastic suggestion of Miss Ctrip, I went down to the front desk. People say it is kitchen equipment. Ha! I can say that there is a problem with the structure of this house, and the resonance is so obvious. This is the rhythm that makes people stand in the room. The front desk said the kitchen would stop after 10 o'clock. No way, go to the restaurant downstairs to have a cocktail, and stay up until 10 o'clock to go to bed. In the future, the hotel should be cautious about this kind of large-scale restaurant on the first floor.

I really enjoyed staying here with my work, I have stayed before but since the renovations the hotel really is beautiful now. I used the restaurant too and the food was great, the setting peaceful and the staff very good. I was served by someone called Candice (I think that was her name who was excellent). I have attached some photos of the food. Also if you’re away with work and also a cyclist, try and take your bike too as there are some lovely early morning river paths to cycle which start just outside the hotel. Perfect!

Google review summary 3.9 Good 192 reviews 5 ★ 40% 4 ★ 35% 3 ★ 12% 2 ★ 5% 1 ★ 8% What guests are saying ”Boutique hotel, friendly management and staff, competitive prices, great food.” ”Quite an average hotel, not really tasty breakfast, loud rooms” ”The towels in the bathroom are a lovely size and nice quality.” More Reviews Search reviews Jo Leverett 2/5 just now on Google Hotel was nice, check in fast, room nice with tea, coffee and bottled water,although bathroom a bit tight, lovely garden area. We did not have dinner here so cannot comment on that although the menu looked lovely. However.....breakfast was a joke! Myself and my 2 friends all got up early to get get to breakfast which is only served until 8.30am and when we got there we found that there was no cooked breakfast, only continental. That's fine but a continental breakfast does not consist of a croissant and an egg cup of yoghurt! Oops I mustn't forget the 2 slices of cold toast🙄 at not point when we booked were we told that there was no cooked breakfast....it clearly states on their website the cooked breakfast available. When we went to speak the gentleman at reception, Baz, he was incredibly rude and unhelpful. He lied, would just walk off and ignore us or was rude and a bit confrontational. He would not give us a head office number for Verve hotels. And we were not the only people unhappy this morning! It's such a shame because the breakfast, or lack of, and his attitude, has spoiled what we thought was a lovely little hotel. I've seen the comments on here from the hotel staff when they get a negative review and I cannot believe how rude and insulting they are to people. Rather than apologise and take on board these comments they just want to be nasty so I can see why Baz was the same! Also, although the small car park is free you have to wait for other guests to come and move their car that's blocking you in as the hotel allows double rows of parking. I would like to add that all the other staff we met on our stay were lovely

Marcure Hotel is a nice place to be, the serenity of the place is awesome. Excellent staff support and breakfast was good. The location is in the centre of Bedford making it a very enjoyable place to be. Though Car Park is paid for, but the experience is worth repeating.