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The waiter will sort out and have a good attitude.

We booked 3 nights at this boutique hotel based on the mostly positive reviews on this forum. Our experience unfortunately was not so great. We checked in rather late in the evening at around 8.30pm. We were coming in from the bus station as we had crossed over from Jordan earlier in the day & we were exhausted & hungry. We were looking forward to a few comforts after some hectic days in Wadi Rum. The cab dropped us off on the street out front...there was no doorman so we dragged in our luggage into the small lobby where we were met by Adi at the front desk. He explained a few things & offered us a coffee but we wanted to just get into our room. What I found really strange was we had considerable amount of luggage but he didn't lift a finger to help even me & I was struggling. The room was okay size but the furniture was weird - supposedly designer but just plain Uncomfortable. They provided no baggage racks which meant all the bags on the floor which again is so inconvenient. For any decent hotel this a very normal requirement or at the very least provide a space for keeping big bags. We found that some of the toiletries in the bathroom were obviously used by the previous occupants of the room. The caps were not screwed properly & one of them was leaking. Housekeeping had not bothered to throw them just simply kept them there along with some fresh ones. Disgusting ! The next day I asked for an ironing board. The young girl, I think her name was Miriam looked a bit perplexed at first & then came back after a quite a while with an iron & a dirty old stained hand held board. Made me wonder people don't require irons ? We met the manager Tali the next morning....she wasn't too friendly or hospitable. Miriam was friendly & offered us some coffee. We enquired about a Sim & a Rav card & were told that we would have to look on the street for a phone shop. The location of the hotel is on a buzzing street full of cafes, shops & restaurants so we didn't have to walk too far to find a shop selling the cards. At the hotel they told us that we would have to go 10kms away about 25 minutes by taxi to find a Rav card recharge place. We are very well travelled & that just didn't sound right....the authorities are not going to make the purchase of an everyday travel card so difficult. The guy who sold us the SIM card told us we would find it at the pharmacy next to our hotel. I can't remember the name of the shop but it was literally the next building sharing a common wall. It was that easy....the girl at the counter was lovely & one of the customers in the queue offered to walk with us to where we were going as he was going that way. Didn't Tali know that Rav cards are available next door ? She's managing a hotel & she didn't know this very basic piece of information relevant to all tourists ??? When we came back in the late afternoon we found our room was not made up. The clothes line in our bathroom didn't work but despite repeated requests nothing was do

After my parents surprising myself wife and young son with a vacation to the Dan panorama, I was very excited after having great experiences in other dan hotels in Eilat. This all went downhill once we arrived into the lobby, where the staff were clearly not used to serving tourists who were not Covid patients, for some reason a simple request to have a baby cot or dressing gowns inside my bedroom felt like I had to beg for it to be done. Moving down to the pool where it has been nicely done up, however, reality struck how badly maintained the hotel is when you go to the pool bar where the menu is about a mile long with some impressive choices, where after deciding with the wife what to go for we were informed by a clearly miserable staff member behind the till that the only thing available was drinks. what a waste of time, that was until I requested a big plastic cup to which I was denied due to it only being given out with beers, not bad after spending a couple of thousand shekels in a so-called five-star hotel. I reassured my wife that the breakfast would make up for it all, coming down early in the morning as the Dan is world renowned for their breakfasts. To be very short it was a disaster, lack of choice, unhelpful waiters, A hot drink counter that could only pump out one type of coffee and the look on theor faces when I asked for a Hot chocolate they thought I fell off Mars. the last point which I did not like was the Bar in the lobby where the staff member Ruth was very pleasant however having a Bar without the ability to serve any form of cocktail but knowing how to charge fifty shekel for a orange vodka is beggars belief. Leaving off, this hotel needs a lot for it to be done in order for it to be considered a hotspot for people to come and to justify the huge price tag. A basic courtesy from the Dan hotel would give some sort of reason or compensation for this shocking experience.

Great location at the 'entrance' to Jaffa with views of the sea, broad walk up the coastline with all the modern high rise of Tel Aviv. Old city behind has lots of charm, restaurants etc. One morning we comfortably walked along the seafront right up past the Hilton and back as well as all around the port area / centre of Jaffa. Hotel is beautifully and tastefully restored / built, it is charming and stylish. We felt welcomed on check-in (I think it was Dean) and although arrived early, our room was ready. We had booked a basic room but were very fortunate to get upgraded 2 levels to an Executive Room on the 4th floor (with access to Lounge). We overlooked the roundabout, views of sea and coastline, totally lovely. Room is beautifully designed, very comfortable, good size, fabulous large bathroom with separate rain shower. We were here 2 nights only which included Holocaust Memorial Day so all restaurants/leisure closed from 6pm in the whole of Israel. Luckily hotel catering remains open. One would have thought that as a guest of the hotel, they should make sure that there is space in their restaurant and only keep it for in-house guests. It was not the case. No space in restaurant but managed to eat in the bar which serves a limited 'milk' menu including sushi. It was still pleasant, we ordered a pizza to share which was decent. The lovely Sophie made the experience more pleasant and kindly remembered we wanted some milk to take back to our room for our Nespresso in the morning! A note on the 'Mediterranee', the Lounge incase you need to decide whether to book a room with access. It is only open 12:30-6:30 so great if you usually have lunch and beverages. The food is top notch. A fabulous, delicious and well presented array of mainly mezze dishes including various cold fish, some hot dishes (pasta and vegetables) as well as fruit and some sweet things. Wine, tea/coffee, some spirits but couldn't see any mixes apart from fruit juices. Lovely deck outside to sit and relax. Only negatives - staff can be a bit aloof and not very attentive or proactive, especially up on the pool area for service and cleaning up. - bed linen felt cheap (though towels nice), not high cotton count like one gets at most 5* properties I have been to Tel Aviv a couple of times before for business and stayed in one of the modern luxury high rise. If I came back, this is the only hotel I would stay in.

This is not the first time that I have been in Israel, and this time I decided to stay at the Intercontinental. This is one of the best hotels in which I managed to stay in this country. Spacious hotel , clean rooms , pleasant smell everywhere , excellent temperature inside ,swimming pool and most importantly SERVICE ! Everyone was extremely attentive, polite and helpful. I also had access to two lounges (as they call them) on the 3rd and 24th floors. The service provided by their team is comparable to that of the top hotels in Switzerland and France. I would also like to note the excellent work of the waiters there. Oleg was always happy to see us and could always keep up the conversation, just like Sergey, who worked on the 3rd floor, where we went to have coffee and relax, he is one of the few employees who is fluent in French, and provides top-level service and this huge advantage! I also wanted to notice the breakfast and the location of the hotel. It is located near the old city of Jaffa and near the central market. It was very convenient and comfortable for us to stay there, and we will definitely come back to you! Thank you very much Inter Hotel for everything!

The room is small, the floor is tiled, not wooden. Such an expensive hotel has no wooden floor and is not graded. The windows are low quality and not soundproofed. Noisy roads can be heard at night. The most terrible thing is that they didn't tell the guests that this hotel was a psychiatric hospital before. The inside was really scary. It felt like the ghosts who died in the psychiatric hospital were still there. Do not really recommend it to Chinese tourists.

I have recently had 2 short stays at both the Dan Tel Aviv and Dan Eilat hotels. These are both top of the range prestige hotels of the Dan group. I was amazed to find such a difference between these two supposedly 5 star hotels. Firstly I should point out that the cost of one night in the Dan Tel Aviv for bed and breakfast is only slightly less than 2 nights bed and breakfast plus buffet dinner and return flights by Arkia at the Dan Eilat. I think this confirms what many previous reviewers have suggested that the Dan Tel Aviv is priced too high. While on the subject of cost, it might be worthwhile noting that in the Dan Tel Aviv if you by mistake use a plastic bottle of water they charge an exorbitant price whereas the glass bottles of water are free; at the Dan Eilat the plastic bottles are free. The Dan Tel Aviv no longer provides free newspapers; the Dan Eilat does. I was very surprised that the Dan Tel Aviv has no blankets or duvets in the room. We had to request two; they only delivered one and we had to request a second one. Quality five star hotels normally have something in the rooms during the cold weather. The Dan Eilat is very well staffed compared to the Dan Tel Aviv. For instance, there were 4-5 clerks at reception at the Dan Eilat but only one at Dan Tel Aviv. Some would say that comparisons are odious but I would suggest that the comparisons I have outlined of these 2 suposedly first class hotels, the Dan Eilat is far superior to the Dan Tel Aviv.Maybe the manager of the Dan Tel Aviv should visit the Dan Eilat to see how to manage a prestige hotel efficiently.The ''Best of the best” rating for the Dan Eilat is fully warranted whereas the Dan Tel Aviv is a long way off achieving this honoured status. Years ago the Dan Tel Aviv used to offer a daily first class business lunch. They stopped offering this after a 50% increase in price killed the demand. They also used to offer a splendid Saturday lunch which they have also stopped. I sincerely hope that my review may encourage the management to follow the example of their sister hotel and improve the service and value that they offer their customers.

The service was very good, and my colleagues were injured in the waist. The hotel was notified to change the hard bed in advance, and the service was very attentive. Location near the sea. Breakfast is rich and facilities are relatively new.