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Must say I was sceptical having holidays in Slovenia, as I live in Slovenia, so ... But let me tell you! This is something else. Beautiful beach, comfy cabanas, clear water, so pleasant. The enviroment is full of positve energy, staff super nice, food great, magical corners and designs all over. The bay is quited and super, super relaxed. I can not believe this is 60 minutes drive from my home. So lucky! Highly recommened! Thank you, Barbara!

We are the first floor sea view room You can see the seaside by opening the window. The front desk is very nice Parking lot outside the old town Can drive to the hotel, drop the luggage Holding the front desk will give you a card Drive the car to the parking lot outside the city🅿️ Take the free shuttle bus back to the hotel It is cheaper to pay parking fees at the hotel. So at the time of check-out, pay the parking fee at the hotel. They will provide a white release card~

i can recommend the hotel, it has a very good location, near the beach and offers great value (you get what you pay for). the staff is generally very friendly, special thanks to the gentleman looking after the pool/wellness area, and also Milena from the reception. yes, there was a few problems during my check-in, but she always remained friendly and maintained a smile , and they offered 1 night stay for my dog for free as a compensation at the end of my stay, which I thought was a nice gesture. thanks for that.

This is not a 5-star hotel. They have the potential to be 5 stars, since the facilities are fabulous. Our room was very nice looking with a great view to the hills and to the sea. The “park view” is an understatement, it was a beautiful hillside view. Also the large outdoor pool is fantastic and the breakfast terrace also offers fabulous views to the garden and to the sea. But all this goes to waste, because the staff doesn’t care to make an effort. The breakfast food was leathery and there were no sweets or pastries to have with your coffee. This was a first time with such a poor selection and quality in a 5 star hotel. There is no concierge service, you have to carry your own bags to the room, in a 5 star hotel. The staff was ignorant and rude; they kept asking constantly if we are guests of this hotel. As if we were not good enough to be guests of this hotel so they had to keep snobbishly asking about it all the time. There is no room service in this hotel whatsoever. When we wanted our clothes washed, we call the reception to have somebody pick it up from our room and it will be returned the next day before 18.00 like they promise in the room’s laundry info leaflet. When we called, the receptionist responded by saying it is already late (19.00), so could we bring the laundry to the reception by ourselves. Then the next day, when by 21.00, the laundry bag still had not been returned to our room, we went to the reception to ask about it. It tuns out the bag is there forgotten. The receptionist told us we have to take it to the room by ourselves, as she cannot send anybody to bring it to us and she cannot leave the reception herself. We cannot believe this amount of self-service one has to endure in a 5 star hotel. The reception staff didn’t bother to give us the towel card at the arrival or inform us that we need one when we go to the large outdoor pool. So when we went to the pool, the poolboy informed us that we need the towel card and should walk all the way back up to the huge hill to the hotel reception to get it. It’s ridiculous that they make customers run around like this. The pools are only open till 19.00, which is really odd in a 5 star hotel. There is no reason why they can’t be open till 21 or 22 like in many other hotels, many guests would love to swim and relax in the evening when it’s not so hot anymore. Then the pool staff started shutting down the outdoor pool umbrellas and chairs already at 18.00, even though guests were still using those. The jacuzzi was turned off already at 18.00, even though it was supposed to be open till 19.00. And the employee at the pool refused to turn it back on and claimed they were all in “maintenance”, even though they had water in them. So clearly there was maintenance, just ignorance towards his job. We have paid for the jacuzzi and we want to use it during our stay. You shouldn’t do “maintenance” on all the 3 jacuzzis you have at the same time, so the guests can enjoy at least o

As a summary: rather spend more money and take the Kempinski next door. This „Lifeclass“ hotel is faded glory. The provided pics for „Standard double room with sea view“ are not realistic. I paid more than USD 330 for an old, worn-out hotel room! The sea view was a view on an old pool deck... The parking situation is as already described. The reception‘s quote: „we have a hotel parking, to find a free space, good luck“. Positive: Terme looks nice and renovated from outside and the breakfast was good.