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The hotel was nice for the price. The guest service person was awesome and upgraded my room to king size with no problem.

The location was great, the room was ample and well laid out. The best part however was the staff. Every single employee was warm and welcoming. In particular, Hansol went out of her way to take care of us and help us get through a mistake made by booking.com. She made sure we were comfortable and well taken care of. Our trip would not have been the same without her!

I have stayed at this location twice since March. I chose to stay there because of the location. The first time we were given a room with incomplete renovations. I couldn't sleep, and didn't want to disturb my husband. There was a sofa there, and I could have sat up to read, but there was a large empty space where there should have been an end table and a lamp. We could not get a cup of coffee in the morning due to the machine malfunctioning, Ok, not the best, not the worst. The second time (checked out yesterday) was a horror show. I got on the elevator to go to the breakfast room. I waited and waited, elevator did nothing. I walked down the one flight to the breakfast room. Ok, not that big a deal. However, when I went to leave with my suitcase the elevator STILL did not work. I waited and waited again. I had to be at an appointment. So, with a bad knee I had to carry my bag down 3 flights of stairs. I was very upset, and made it clear at the reception. The young woman at the desk saw fit to help somebody who got there before me. As we were speaking the elevator arrived on the first floor. Her response was ”See, it's working, you just needed to be patient:” She took my bag and as she was walking away I heard her say very audibly ”Jesus Christ!” When I returned for my bag, I had calmed down and wanted to be civil with this young woman. I asked for my bag. She did not ask my name and she brought out the wrong one. She asked me if I was someone by another name. I said no, she then proceeded to ask if it was a Vera Bradley bag. I said no, described my bag, and gave her my name. I went to the edge of the room and pointed out my bag, saying ”it's right there”. She then became very sarcastic, saying well ”that was why I was asking, otherwise how would I know?”. I was planning to thank her, but before I could she said ”you're welcome” very sarcastically” and literally slammed the door to the room (she was inside) on me. Never again. Maybe this young woman should learn empathy, and customer service skill training is in order. Never again. The office where I had my appointment told me that they've received nothing but complaints about this over-priced hotel.

The only complaint that I have is that the room I stayed in did not have a fridge. Other than that the hotel is beautiful! The rooms are extremely nice! No carpet! Love the bathrooms! Overall, the hotel is a must!

During my 2 days stay the room wasn't cleaned and the staff proposed to me to use dirty towels another day! Safety issue at this hotel, at evening is only one person for entire hotel who proposed to us to call 911 if we have any issue ! Avoid this hotel! Dirty, old rooms and NO SERVICE!

Arrived late and for that reason did a self check-in and digital key, which worked very well. But it was so late, we didn't want to call the front desk to complain about the room. To be frank, I don't know how this hotel has gotten glowing ratings. When I saw the king bed with only two small, very lumpy and misshapen pillows, I wondered how they could possibly set a room like this and be proud of it. Nevermind the waterproof zipped mattress pad which was very uncomfortable and created staticky sheets. In the room itself, there was a kitchenette with dishes, coffeepot, micro and apartment sized fridge. Convenient if you were traveling with kids or staying for a few days. Not sure why you would need or want to. The room itself was tired. Chipped lampshades with peeling plastic. Wallpaper with dings. A curtain to separate the (well-used)loveseat/TV area from the bed. The ”vanity” in the bathroom -- newer countertop and sink, but the wood ”cabinetry” under sink was chipped and crooked and made the whole bathroom look run down. Only one bar of soap, no other toiletries. Then the shower --metal framing and just looked grungy. Did not even use it. I appreciate the idea of shared wall-pump toiletries to cut down on plastic waste, but just doesn't feel sanitary. This hotel was also right on a very busy thoroughfare and seemed popular with travelers -- which may explain why people were wide awake and stomping around upstairs at 2AM. Includes breakfast but we did not stay for it. Looked very basic (cereal, baked goods). Would not stay again.

The staff at the front desk are friendly