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I grew up in the Bay Area and travel back home often, and have stayed in many places in the Emeryville area but this will from now on be my go to hotel. The stuff from the moment I walked in the door was the most excellent customer service I have experienced in many years of traveling. The rooms were clean and breakfast was wonderful. The pool was clean and easy to access. Parking was plentiful. Excellent experience.

I came here to meet my friend since we're in different hotels for the sales force event. My friend told me that Sonesta Hotel has a bar. First night was great until Gerrardo started talking to women from a different ethnicity how much he hates American women that we were garbage. I felt really angry. And when the 3 ladies across from me and my friend confront him he walked off... The other bartender Alice all I can say is amazing one of of kind person that's funny and can keep a crowd entertained. Second day same bartenders Alice and Gerardo. Let you tell you again was the same story but, instead of Garardo putting women down he started to talk down Chinese people while he was talking to a Japanese group telling them that Japan is number 1 that Chinese people are thieves that China steals Japanese people idea. I felt offended because I'm Chinese. And also that Gerardo smelled like so much alcohol that you could tell he's been drinking. I'm giving only a 5 star rating because of Alice I saw how she kept the bar going people enjoying themselves laughing so my friend and I joined the fun and joined the bar. She even apologized for her co-workers behavior and bought us a free drink. I told Alice dont apologized for someone elses behavior. ALICE You are amazing. This is the first time meeting a actual Tomgirl. Thank you for sharing your food with me. If Alice is the permanent bartender this would be amazing. She's knows how women feel and how they like to be treated.

I’m a local, but it’s so nice to getaway for a quick staycation and Hyatt Place Emeryville is perfect. It’s close to shopping, restaurants and the movies and the staff are delightful and accommodating.

Great location for visiting our relatives. Front desk staff was helpful, and we appreciated that they had extra towels and toilet paper behind the front desk so that we wouldn’t have to wait for someone to deliver this to our room. Beds in our 7th floor room was surprisingly firm. Most hotels have worn soft beds. Bathroom is well designed considering it’s a small space. Bright lights and white walls with a modern shower reminds me of a deluxe cruise ship bathroom. Mini microwave in the room is a nice plus because the Trader Jo’s is right across the street. Free parking is a definite plus. And lobby area feels like a mini living room. At night, you need your hotel key to walk through the front entrance sliding doors as well as tap key to access elevator — great double security feature which I appreciated! And housekeeping staff were genuinely helpful and friendly.

This is the second time we stayed in this hotel. I might stay here again, but I wouldn't necessarily say I'd be happy about it. On the plus side, it's easy to get to from I-80/580 and Berkeley/Oakland are pretty accessible from here. It's clean and well-equipped. The beds are comfortable. On the minus side, the rooms are pretty small, and there's nothing included with the basic price. Outside parking is $25 extra in an area where theft from parked cars is pretty high. If you want breakfast before leaving, prepare to shell out $28 to sit down (presumably before taxes), or $20 for the buffet. I'm glad I don't live here because the prices and crime are out of sight.

Good morning I’ve been staying here at the Extended stay and normally at other hotels the stuff aren’t so friendly and nice but there’s one staff in particular at this extended stay named Nick who goes about and beyond just to accommodate to the guests he made sure I had a nice comfortable room and was super patient while helping me I found my long term hotel and I’m beyond excited to say hi to Nick every time that he’s here working. Thank you Nick genuinely

I stayed here a couple of weeks ago to visit family. long story short the management decided to kick me out for reasons I am still unclear on.check in was fine, the issues started when I had a friend come over to pick up his sweater that I had from my last visit. I received a call from front desk saying my friend had to park outside and I offered to pay for the parking but the front desk agent denied. So I had my friend leave and park his car outside of the property. after he left my friend came by to get ready for a movie we were attending later that evening. I received a call again from front desk telling me my friend had to leave. I couldn't believe what I was hearing so I asked him why and he said occupancy was for 1 adult, which I understand working as a hotel employee myself. However this was no later than 6 PM and nowhere near bed time, plus we were leaving to the movie soon and he was not going to be coming back with me. I pleaded for the agent to please understand what I was saying, that my friend was not going to be staying in the room with me. but no such luck. After a while of going back and fourth about how this is totally acceptable and that I do his same job at a different hotel the front desk agent began to actually yell over the phone at me totally unwilling to listen to any common sense. He eventually started to yell that he would be there with security to kick me out. Moments later I heard loud banging on my door but at this point I was totally in chock and scared to be completely honest. After a couple of minutes they stopped and shouted that they will call police. For once I felt a sense of relief knowing that police would show up since I really was doing nothing wrong and they were actually making me terrified. I then received a call in the room again this time from management telling me I needed to leave(no reason was given to me) and that if I dont comply they were calling the police. He said that he was already cancelled the reservation and I no longer that a right to stay in the room and he was already refunded my money back. The manager sounded calm but didn't seem apologetic or seemed to sympathize as if they had done nothing wrong. The only thing that made me leave was knowing they had cancelled my reservation without my consent and the fact that they were civil enough to at least refund me my money for the terrifying experience. almost a whole month has passed now and I still have not received any refund from this property and am still waiting. I notified Hotels.com about this and they treated me much better and even gave me a credit for the horrifying experience. To this day I wonder why they singled me out while other peopl had multiple people staying with them. Surely they dont verify number of adults for every single person. A part of me believes that it was due to their personal beliefs/religion. Which is discrimination. My advice is to stay the heck away from this property or they re more than capable of taking