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Disappointed with check in process at Courtyard Nashville Green Hills for several reasons: (1) room key did not work and had to return to front desk TWO times; (2) no recognition of being a titanium elite member; and (3) no welcome gift (ie., points or food & beverage credit) offered. Room was just average, somewhat dark, and there was no lamp behind chair to read. Will be staying at Residence Inn Nashville Green Hills (which is next door to this Courtyard hotel) on Friday night and hope to have a better experience.

Stayed at this hotel at the end of May 2022. Have stayed at surrounding hotels without issue. This hotel had poor customer service. That said; Front desk staff was nice. The breakfast was excellently managed with staff that cared and kept it clean and stocked. Now the bad. Upon check-in I asked if the rooms Are automatically cleaned or if I needed to request. I was told I would need to request - so I did. Arrived in the room it was warm and noticed thermostat was restricted from going any lower than 68. Contacted front desk for additional pillows and a request to lower the minimum on the thermostat. They said they would work on having that done. Arrived back to the room late that night thermostat had not been adjusted nor had the pillows been delivered. Saturday morning. Headed down and had a great breakfast - already commented above. Stopped by front desk to request again the room be cleaned to make sure they put it on the list which each time I saw them write it down. I also asked for the pillows and for the air conditioner please be lowered as temperatures are starting to get hot in Nashville. Upon coming back to the room late Saturday night nothing had been done - room was a mess no towels no shampoo no soap, etc. Room was warm and uncomfortable. Stopped by the front desk they were very nice told me that I would need to talk to the general manager about the issues. They gave me the general managers card. I then returned to the room and wrote a detailed email to the general manager of which to this day four days later I have not heard back from that person. I have also called a couple different times and without a single response. My suggestion is that you stay at a different hotel in the surrounding area. I have stayed in others without issue and there are choices. Rather aggravated that I’ve heard nothing from the general manager. I paid over 300 a night for a miserable experience.

Hotel was just okay. Didn’t get the room we booked. Checked in through the app and chose a room but when we arrived the desk agent said sorry the app was wrong. That kind of put a damper on things because we paid and selected a corner room away from the elevator and main hall. We just moved on and didn’t press the issue. Desk attendant didn’t seem to want to make it right and I wasn’t in the mood to argue. We were just grateful we made it there. Room was good but when your pay a fair amount of money for a hotel like the Hilton it really should just offer standard things. Wi-Fi, parking. Room would have been great with a microwave to warm up food. Refrigerator and iron both had issues. Overall stay was good but not sure we would book with Hilton again.

Near Green Hill Shopping Center, there are Macy's Department Stores, luxury stores, enough to go shopping all day, restaurants can choose different flavors, many people on weekends, to book. It is very convenient to get to Nashville Airport and go to the city center.

This review is specifically about my check-in experience and the on-duty employee. I have been on the road full-time for work for an amount of time I don't even want to think about at this point. When I arrived at the property, I was exhausted, frustrated, hungry, and nearly two hours later than I had planned. I did not mention any of these things to the gentleman at the front desk, Doyle, and gave it my all to be polite and cheerful (I doubt I was doing a very good job) I have to say...the level of instinctive customer service I was met with was unbelievable. Doyle was welcoming, polite, and appropriately charming. His warm mood and jolly disposition put me at ease for the first time that day. Doyle confirmed the multiple special requests that I had submitted with my reservation and explained how each individual request had been addressed. More often than not, requests at any brand of hotel are not even read at all, let alone addressed with such care. Despite being at the end of his shift, Doyle took the time to ensure I was able to move my things into the room with ease (the outer door would not be accessible with a room key pending repairs the following day). He welcomed my cat to the hotel as warmly as he had done to me and offered me a late-night takeout menu. Hands-down the best check-in experience I've ever had.

I spent a lot of my Marriott Bonvoy points for a free night here and man alive was it worth it. The hotel room was clean and all of the amenities I needed were here and ready to go! Not only that but the lobby was large and spacious for a gathering (I didn't have one, but it's there if you want) and the bistro during breakfast time was top notch! Not only that but I was given a room with a balcony and let me tell you, having coffee while taking in the fresh air on the balcony is an experience worth coming down for if you can make the trek. Overall a stellar stay and the next time I'm in the area, this hotel is first on my list of spots to stay!