Find the Cheap Hays Hotels

When I first entered the property it smelled just awful. It was as if everyone was smoking, and making spicy meals in their rooms. The check in agent had a difficult time understanding me, and vice versa. He took my card back into some back room for a very, very long time - I did not like that! This was a place for men that work road crews or men working in construction, most of whick didn't speak english. The real clincher came when I went to the room. I just stood there for awhile because I couldn't believe the condition of this room. It appeared as though someone has just been in the room. The toilet wasn't cleaned, the showever had hair and other items in it. The sink had water spots all over it, and the one hand towel had been used and then hung there. i retuned the key card, folded, and told the desk person that I just could not stay there - I was not about to stand there one more minute to try and get a refund. As a female solo traveler I knew I could not, would not, stay at this location. I had to find another place, which I did, thankfully there was one open room at one of the newer hotels in Hays that would accept my small dog. This was set up via ***********, I can't believe they have it as an option. I have asked them to get my money back, but doubtful that will happen. WARNING LADIES - YOU DO NOT WANT TO STAY THERE.

Staff is very friendly and very helpful.. My family and I had gotten stranded in Hays,Ks due to my alternator going out on our vehicle the day of Christmas, The manager was so very kind and to work with us on a room and all that... Will deffinantly be staying there again if ever n Hays.

The hotel is very good, the front desk is warm, the boss is good, very warm

Have breakfast, clean and tidy, and cheap

Customer service was super bice and attentive to our needs! Rooms were great! The breakfast was good :)

The absolute worst experience at a Hilton. We booked a 2 queen bed room on line through Hilton website (not a 3rd party). Got to the hotel, picked up our key and went to the room to find one king bed. We had 3 adults traveling. Went back to the desk to show our reservation and we’re told there are no other rooms available. Ok, can we have a cot then. None were available and there was nothing the desk clerk could do to help. One adult would have to sleep on the floor. I called the Hilton main customer service to see what could be done as there was another Hilton across the street. It was also booked. I said I wanted to cancel the room and we would travel further down the road. The desk clerk said she couldn’t cancel it as it was already charged. I guess they don’t know how to issue a refund. Had she told us upon checking in we were not getting our 2 queen beds (which she clearly saw on our reservation) and no cots were available, we never would have checked in. I was told I could wait until 11 AM the next morning to speak to the manager. Apparently the hotel manager is the ONLY one who can provide a “resolution”. If they do not provide resolution within 3 days, Hilton will do a “write up”against the hotel. That’s the best they can do? Basically the hotel can choose to take responsibility or not and just get a write up? Zero responsibility from the hotel or Hilton? We sucked it up, one person had the luxury floor to sleep on. Go to the wonderful continental breakfast and all the coffee canisters were empty as well as the OJ and it was 8 AM! No one was around checking any breakfast items. We usually stay at Hilton’s on trips, are honors members and we’ve never experienced this lack of customer service or inconvenience. Hilton needs to step up and do better at resolving issues, not leaving it up to individual hotels and at the very least, a new manager is needed at this location!

Ok the road construction is a mess. That is not the hotels fault so negative there but good grief Kansas your “new”round-a-bouts are way worse than Colorado and there’s are dreadful. The hotel. Our room was very clean. Comfortable chairs. Bed was really comfy and that’s is a difficult one for me to like. Overall I loved my stay less the stupid construction.