Find the Cheap Indianola Hotels

The staff was friendly, the hotel was quiet and everything appeared in working order. I was concerned reading previous reviews but other places in Indianola were twice the price. For a one-night business stay I had a big desk and well lit room and good wireless connectivity. Continental breakfast was on par with what one expects. Maybe not all the fancy bells and whistles, but I had no issues with my stay.

Okay, where to start? 1. They do not have an airport shuttle after midnight. This is NOT stated on their website claiming to be an ”airport” hotel. 2. It took a bit to get a $27.50 ride that was less than 2 miles to this hotel 3. The ”lady' at the front desk hates her job. 4. When I said these things, she comment was take it up with management. She said they never listen to them etc (she hates her job) I said I would and I will drive the point home at this point, I guess this flipped her lid. She slaps the keys on the counter after several guffaws and such. I picked them up the same way she slapped them down. 5. This really set her off and she got nasty. I told her I picked them up the same darn way she slapped them down. She said f*ck you, I said it back and she kept going and going, at this point I felt the need to keep her going as I walked to the elevator and she did not disappoint. This hotel is clearly poorly run. The employees hate their job and the ”guests” are clearly a nuisance to them. Short of me yelling or getting out of line there is no cause for her mouth, other than she is a miserable human being (at least tonight). I had a second reservation for tomorrow night and I cancelled it and will be staying downtown. I only hope that hotel is not under the same management (stay tuned) When you are traveling, things don't always go well. This was a long day and it was made far worse by Brandy. Brandy is not a happy person and she hates her job. My guess is the shuttle driver does and probably everyone else here does as well. I will make sure this one is on the never again list. That makes 2 or 3 over the last 30 years, quite an accomplishment a few minutes into the stay. If you are flying into Des Moines it is advisable to prearrange transportation as the airport and the surrounding hotels are not up to the simple task of getting you to the hotel. When you call them out, they are not capable of a rational response or anything even remotely professional.

Plus side.. they let us check in early, the pillows were nice. However, there were no cookies when we checked in because they had no dough which made me angry because I love my cookies. After my friend took a shower the shower handle broke off. I called front desk around 2:15 and was told maintenance would be there in 25 minutes.( I explained that I needed to shower and be somewhere by 5. ) I called around 3:15 and was told that maintenance was there and was on 4th floor with a construction issue. I again stressed that I had to take a shower and the guy at the front desk did go get the 1 maintenance man I guess they have and brought him down to fix the shower. The maintenance man said there was no reason to switch rooms and I told him as well I needed to shower to be somewhere by 5. He told me as I was walking out of the room if I would move he could hurry and go get the tools he needed. But besides that he was nice enough. Finally @4:10 I went to the front desk and told them I needed a room to take a shower and he was nice enough to let me shower in another room. He said the girl on the shift before him should have immediately offered me a new room. Well that didn't happen. Also, they do not tell you when you check in the pool is out of commission again because of the 4th floor construction and I again was told the 1st shift girl should have told us we had access to the adjacent property. I was just told there was no pool. Also I am not sure why I had no internet password. I am a hilton member and I would not recommend this place. Pretty bad experience.

This was one of the worst hotels I've ever stayed at. Our first room had a ”view” of the atrium (and I use that word generously), meaning that we would need to keep the curtains closed at all times. We didn't keep that room for long though -- not after discovering more problems (no soap in the bathroom, somebody's ice packs in the refrigerator and worst of all WADDED-UP DIRTY CLOTHES IN THE DRESSER). I called the front desk about the problems and they said they would inspect another room so we could move. Thirty minutes later, our 2nd room was only slightly better. We wiped down all the surfaces with Clorox wipes and saw that the bathroom counter was especially dirty. Basic things you need in a room were absent -- we had only two hangers in the closet, and no luggage rack. Both rooms' sinks and bathtubs were dated and rusty. Someone else in our group rushed over to Wal-Mart to buy flip- flops because she didn't want her feet to touch the bathroom floor or tub. Way, way overpriced at $154/night including taxes. If we hadn't been stuck at this property because of a group reservation, we would have asked for a refund and bailed out.