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Breakfast is simple, coffee, milk, bread, waffles, you have to do it yourself. Hotel facilities are a bit old, but the service is OK. This time it was mainly for concerts, and the distance near the stadium was close to the price. Playing uber is still very convenient. The hotel has access control at night and security should be fine.

What started off as a good moment/event for teenage seniors celebrating a memorable night, turned bad in minutes. I went to the Miami Lakes Hotel located in Miami Lakes thinking I was going to be able to watch my niece and her friends get ready for their senior prom but within 20 minutes of me being there the security guard that is employed by Security Alliance (Andy)rushed down the walkway to the room with a hotel manager. Once they arrived at the room they refused to speak with me or my sisters husband, they wanted to only speak with her because the room was registered under her(not a big deal but she was helping my niece get ready for her special day). Once she was able to come out they informed her that the food setup outside was a fire hazard. After about a few minutes I started breaking down the food because we just wanted to make sure the girls enjoyed their day. Within 20 minutes of breaking down the table the same security guard was standing in the corner on his cellphone and returned with another guy who said everyone had to leave. It was a terrible thing to hear that now you have to be rushed out the room because according to management you can only have 4 guest per room. Because this bothered me I requested to speak with management. In the middle of the hotel there is a Tiki hut area. At that table there were about 4-5 men sitting with music drinking alcohol (several bottles on table) on the other side of them there was about 7-10 people boxing. I asked about an open container policy and management did not seem to know what the rules were. I was disgusted because I felt like we were being discriminated against. There was no noise coming from our gathering and there were no guest being disturbed. We didn’t have alcohol and we didn’t have music. The security guard seemed very happy that we were told we had to leave out of the pool area(no one was in the pool). This by far was the worst experience I have ever had at any hotel, even kid friendly hotels give better treatment than this. Prior to renting the room my sister asked if she could have the event there and she was told she could but apparently they didn’t give that message to everyone. The operations manager (Fran) was leaving before he made the decision to shut everything down and the hotel managers (Rafael and Chris)watched at the front desk as security (Andy) harassed us by the room. The room was a spacious room but for the price and treatment from Security Alliance staff (Andy)and hotel management, I would never rent a room from this place.

Was here for a little escape with my wife. 4 days of sightseeing in Miami. People working at the hotel did their job well. Didn’t feel they went overboard being friendly but definitely helped when needed. Room was spacious, cleaned each day, a/c is awesome. Hotel is really close to all the important spots you might want to go for sightseeing. Farthest I drove from there was about 30 minutes with traffic to Miami Beach. The rest of the popular places are within 20 minutes approximately so that’s really good. 12 minutes from the airport also. Really good in terms of distance. If I had to pick something that wasn’t great is the area. No way I would walk around in the area but the hotel is fine. It’s an oasis in the area so wasn’t affected at all If you’ve never been to Miami, it is horrible for parking and really expensive anywhere you go so arriving at a hotel after a long day of sightseeing and being able to just drive in, park and go rest is really great. No extra fee for the hotel parking. There are a lot of hotels where you have to search for somewhere to park in the area and pay a pretty high fee daily so please Holiday Inn, don’t change that!! Big positive!

WE WILL NEVER STAY AT THIS HOTEL EVER AGAIN AND WE ARE IN MIAMI EVERY YEAR FOR AN ANNUAL EVENT. I wanted a hotel near the Hard Rock Stadium and saw the Stadium Hotel was close by. Many of the other more well-known hotels were further away and more expensive. Eventually I realized why the Stadium was less expensive. Read on… Unfortunately, two hotel employees (security and whoever supervises security) ruined our experience. Despite ALL the other employees we interacted with being VERY helpful and polite, will we never be returning to Stadium Hotel. Halfway through our stay, we decided to extend our visit by one more night. I personally went down to the front desk to confirm availability and extend my reservation. The gentleman at the desk was very pleasant, entered the information into the computer and told me I was “all set.” Several mornings later, at the time we would have been checking out had we not extended our reservation, (I was at a job off the hotel grounds) my wife was working remotely from our room. A woman showed up at the door to “remind” us it was time to checkout. My wife explained that we had extended our reservation and been told we were all set. The woman said she would let the management know. My wife then got on a very important Zoom but was interrupted by incessant calls to the room by the front desk. She directed them to call me on my cell, but explained I was working and it may take me a few minutes to respond. One minute after my wife hung up, she got yet another call badgering her saying we had not yet paid for the upcoming extra night. My wife got hold of me via text and I called the front desk from my cellphone. The front desk told me they had no record of my extension because I had not paid for the upcoming night. I told them when I extended no one told me I had to prepay and that I was told I was all set. I said they could run my credit card on file if they needed payment immediately. They said I had to be there to sign, but it could be taken care of when I returned in a few hours, not to worry. Yet, just two minutes after I hung up with the front desk, my wife got call after call stating we hadn’t paid and I had to pay right then in person. My wife yet again explained and offered to go down with her credit card, but they said they would not accept it because I had the reservation (which of course makes no sense since they also claimed I didn’t have a reservation). She explained I had spoken with someone just a few minutes ago who said I could take care of it in a few hours, and that she could not keep answering the phone because she was on a work Zoom. She asked to speak to a manager (who she could hear in the background was the one insisting the front desk keep calling her), but the manager did not take her call and sent her to voicemail. Five minutes after my wife was sent to voicemail, there was a knock on the door. Again, she interrupted her Zoom. This time security was at the door.

Out of various hotels my husband and I have stayed at this one is pretty good with a couple minor things to take into consideration. It has good location being right off of a major highway. There are many shops that are not that far but you will want to drive it instead of walking. The pool is outside and it is good size for a hotel. Surprisingly, the breakfast included fresh, scrambled eggs, bacon, and meat, which you don’t often get at hotels. Being gluten-free, especially appreciated that! The room itself was quite spacious and beds were comfortable. where we ran into some concerns with the cleanliness of the bathroom, you could tell that the tub was getting older. I can get the TV to turn on, but there was no cable or satellite hooked up so if we didn’t have our iPads, we would’ve had no entertainment for the weekend . Our air conditioner also stopped for a period of time, so being in Miami, that was a concern too. For something close and convenient this would be a choice but if you wanted more fancier, you may want to look elsewhere.

I was not able to book room using my reward points for a discount. Local number was busy, had to go thru 800 #. Was told no rooms are available to use my points for a price reduction. I guess there are only a few rooms opened for this program.