Find the Cheap Pinecrest Hotels

This hotel is an absolute stain on the Marriott brand. They have no concierge lounge so for lifetime Platinum members there are none of the comforts that you expect when on the road, and no warning at time of booking. Upon arrival there is no water in the rooms - a standard set up at a full svc marriott is 2 bottles. The front desk NEVER answers the ‘at your svc’ calls from the room. There is no gift shop and hence no sundries should u need something, instead u are ordered to walk to the courtyard and use theirs 🤣. I went to the front desk to ask for bottles of water and it took 30 min, and instead of offering to just bring them to my room I was asked to wait there because they don’t “do that. “. The staff is apathetic and the svc at the bar as poor as you would expect. Also, elite status members not given high floor or even the refurbished rooms, just assigned at random without care. DO NOT STAY HERE if you expect an experience like any other full service Marriott - this is by far the worst run Marriott and worst experience delivered of any marriott i have stayed at and I have almost 1300 night. The Marriott Logo shld be stripped from the walls immediately.

The hotel is very user-friendly and we can check in early when we arrive at 5am. The staff are friendly and welcoming. The room was large enough and very comfortable. The wardrobe is large. The bathrooms are large and well kept and neat. There is soap, shampoo, conditioner, shower cap, toothpaste, toothbrush and slippers. Like other hotels abroad, there is no hot water bottle and you need to bring your own. The view from the window is great. Next to the hotel is Publix Supermarket, which has both raw and cooked food, and there are many specialty restaurants nearby. It is also easy to walk to Dadeland Mall and other Plazas.

The breakfast at the hotel was great and the room was large and comfortable. The hotel is very close to the light rail station and there is a big shopping mall nearby. The hotel's cost performance is better, there is a hotel swimming pool, the front desk service is very good.

The hotel was nice, staff were nice, and the breakfast was OK. Since we were in our rooms for most of the morning when staff cleaned, we didn't get our rooms cleaned during the 3 day stay. When we asked for clean washcloths, there weren't any. We were given hand towels instead. The location isn't the best, but I liked that it was within walking distance to the shopping center with Target. Other than this, it was a good stay.

We stayed here on our way from the Keys to Daytona so we just needed an overnight stay. The price was reasonable and the room was comfortable, but if you're going to be staying more than one or two nights, I'd suggest somewhere with a bit more comfort, even if it means a few dollars more per night. The bathroom didn't look to be as clean as it could have been, and the shower chair in the bathroom had a brown stain on it that I truly do NOT want more information about and had cobwebs hanging off of it. There were cobwebs in the corners as well. The beds were soft and I slept well, however, if you're used to a firm bed, you may have trouble here. If you're like me and can sleep wherever and whenever you're still long enough, you'll be fine. There are only four handicap parking spaces and two of them are closer to the lobby/registration area than they are to the room. I have no cartilage in my knees and after eight hours in the car, my knees were shot and I had to park by the lobby and walk across the parking lot to get to my room. Again, small inconvenience, but worth noting in case you have someone with an actual disability that makes it hard to walk. I give this three stars because the room was comfortable and the rates were fine.

This hotel should be very inviting, a beautiful property, good location, great pool and good rooms. That being said the hotel has miles to improve on service including their front of house team and the front desk agents. Mariah (apologies if the spelling is incorrect) is rude, dismissive, and lacks any sort of general customer service skills and not someone you want representing your brand at the front desk. She lacks any loyalty awareness, and has no care in the world if you express any concerns about your stay or experience to her. Really ruins your experience when you get treated by the face of the brand like that on your first experience as you walk in the hotel. After reading many reviews on the property it seems like the response of the hotels is that of, let’s defend ourselves and not addresses anyones concerns so I don’t expect much from the management to try and fix anything. On a side note, hotels have guaranteed check in times however traditionally one may show up before this time and can usually check in if their room is ready or wait for a room to be prepared. This hotel decides in an absurd fashion that even if your room is ready they have a $30 early check in fee. Penny pinching at its finest when you pay hundreds of dollars for your stay. This hotel has a long way to go in terms of learning how to appreciate its customers and train their employees with basics of customer service. Marriott is the way to go. Bonvoy loyalty matters to all of Marriott’s brands and service makes you feel welcome in their property not like you’re a burden for being their like this property does.

Front desk service was very welcoming and quick.