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Overall a good place to stay on a short trip with a family ....room was clean ,staff was polite location was convenient and breakfeast was more than acceptable but the ownership unfortunately simply does not fix or put $ back into his business when needed The Gas Fire place in lobby which would have made a fairly nice lobby and breakfeast area even nicer and more inviting had some string lights throw in it instead of the faux fireplace......staff said there was a gas leak that couldnt be fixed which seems like a excuse to me being the place is relatively new . Again not a deal breaker until then the real line of bs came when we went to the pool area .... Big sign on the door saying sorry heat in pool area is out and needs to be fixed which wasnt terrible and could easily happen anywhere and could be fixed iam sure but once we went into the pool area we confirmed we simply had a business owner who likes to take money out but is clearly reluctant to put it back into his business ...The HOT TUB which is still currently advertised was there at a time until it was filled in and over with concrete ...yes not out of order temporarily filled in with concrete Now I know where iam staying and its reflected by the more than fair price advertised and I was happy with 85 % of the stay but come on .....cant fix a fireplace,no heat in the pool area and then the proof this wasnt a string of bad luck for the owner with getting repair guys to fix stuff when it breaks .....when a hot tub breaks in a hotel you fix it plain and simple and if you clearly were simply to cheap to make the repairs then at least also take down the evidence that there was one there in the first place Tile over it take down the signs and most definitely remove it off your advertisements please

Need to have better rates during week

Absolutely amazing! I highly recommend this hotel especially if you’re going to the Turning Stone Casino.

This hotel wins many Hilton Hotel awards, and for good reason. The hotel is well managed, it's clean, and it's comfortable. I've stayed at this hotel 100+ nights in the past year and it's never disappointed me. I love the location -- it's on the edge of New Hartford, so it's just blocks from restaurants and shopping. But it's also adjacent to open wooded areas, so you can walk and relax listening to the forest (which I do often). The Hotel has all the normal amenities of a Homewood Suites (kitchen with full size fridge, ceiling fans over the bed, large spaces, etc.), so it's a great hotel for long or short term stays. But it's the staff that separates this hotel all the others in the area. Everyone is so friendly and helpful. Talk to Domenica at the front desk and you'll see what I mean.

The hotel was extremely nice And very clean. We had a queen suite and it was very spacious with a separate bedroom, kitchen and living room area. The bed was very comfortable . We were able to sign into the Netflix app on the tv which was convenient. The shower head was solid with lots of water pressure. The area was nice and quiet. I would definitely book this hotel in the future when visiting the Utica area again. Downtown Utica is about 10 minutes away while downtown New Hartford is about 2-3 miles away which gives you access to many restaurants choices.