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I arrived an hour and a half before check in and my room wasn't ready yet. I was told I would have to come back. I was not given access to the parking garage so I had to pay to park my car to wait the hour and a half. When my room was ready I had to wait in the car line for 45 minutes just to check in because they were so backed up. When I checked in I was handed 2 room keys and nothing else. I assumed there would be a welcome packet in the room but there was nothing. When the other half of my party arrived they also had to wait in the car line for 45 minutes. The pools were dirty and had face masks floating in them. The first night the AC did not work and it was 80 degrees in the room. I approached the front desk at 9am one morning and requested housekeeping bring new towels and toilet paper to the room because we were out, I also asked if they could take the old towels and garbage which was neatly piled up in 1 location for removal. I was told you had to request this service 24 hours in advance but that they would bring new towels and toilet paper up. I returned at 6pm to find there was no towels or toilet paper in the room. When I called the front desk I was once again told that I had to request these items 24 hours in advance but that they would send someone up anyway. I had 4 people staying in the room and they brought 2 towels so had to make another trip to get me 2 more. When I checked out there was only 1 vallet working so I had to wait over an hour just to leave. There were 2 lines of cars stacked up and the poor kid was working his butt off but could only do so much. I was extremely dissatisfied with the customer service.

The hotel staff was amazing just as well as the hotel. My stay was awesome!! Definitely going back!

Nice and big hotel the best part the hotel accepts allowed pets friendly good customer service a big parking lot the pool is nice and the hot tub too

My friends and I stayed there this weekend. It was fabulous!! The food was a little too healthy for my style but still tasty. The service was great at check in and they let us do a late check out. I would recommend this resort.

My daughters favorite hotel on the beach - and the extra amenities for families allows me to work from the hotel if necessary - while my munchkin still has fun.. she loves the kids club even at 10 y/o and the private mini movie theater because she can go ”by herself” since I am only a few feet away. The indoor lazy river pool is a huge hit - and clean and maintained. The outdoor pool is BEACHFRONT..almost in the sand its so well located.The few times we have stayed there the staff was always above and beyond helpful. Downfalls - The A/C units could use an upgrade and the breakfast spot needs some decor upgrades but the food is REAL (not ”pretend scrambled eggs” ) and well prepared and service is good. I wouldn't consider it a ”Luxury” hotel and the seasonal prices are equal to the fancy competitors but I guess that depends on how you define luxury - my daughter would choose this hotel over the new Hilton without question.

Nice, very nice hotel.

First they couldn’t find my pre pay reservation second the room I booked and prepared for they said they didn’t have and finally I was forced to put an extra 100 dollar hold on a room I already payed for

The location of the hotel is excellent, parking is convenient, and the sea view is invincible. The living room and bedroom of the suite are separated for easy sea view and rest. You can sit in the living room and watch the sea, or you can go to the balcony to see the wider sea. It is worth mentioning that the balcony windows are very soundproof. Breakfast is also very good. If the air conditioning sound is a little smaller, the wireless network effect is better, it is perfect.