Hotels near Plaza de las Americas in Ciudad Juarez

I want to thank everyone at this hotel for making our stay amazing! They went above and beyond what they had to, to make sure our stay was amazing! It is located in a busy intersection but easy to find your way. We were recommended different places to eat and visit from the lovely hotel staff. Javier the hotel driver was amazing very attentive and helpful. All the kitchen staff were very helpful and informative as was Javier. I would 100% recommend everyone to stay here and will for sure be returning back! This was probably the best hotel experience i have ever had!

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Let me start with the water! It smells horrible makes it so uncomfortable to even want to shower. Wifi is so bad, breakfast is okay . Only one elevator works and their transit vans staff claims doesn’t work to avoid taking guests to their appointments. Rooms are very small and sheets smell horrible as well had so many hair and stains, they don’t care about their guests only their money . If they did they would fix all these issues to insure everyone’s wellbeing and comfort . Only true benefit is you are right across from the consulate, we definitely did not renovate our stay here and went to the Hampton which ended up being cheaper and has a pool and gym along with breakfast. Also washer and dryer don’t work either ! Primero que nada el agua tiene un olor horrible al igual que las sábanas y el cuarto, los cuartos son demasiados pequeños sin lugar para poner tus pertenencias, el servicio del wifi es demasiado lento y se corta muy seguido. Les dicen a la gente que el van que tienen de transporte no sirve para evitar llevar a la gente a sus citas . Ay dos elevadores con el hotel lleno y nunca vimos que llevaran a alguien para intentar arreglarlos . Hay hoteles más baratos y muchísimo más limpios que este que igual incluyen el desayuno . El único benificio de aquí es al cruzar la calle está El Consulado y toda sus citas para inmigración . Busquen otro hotel para estar más cómodos a ellos solo les importa su dinero no la comodidad y bien estar de la gente.

Recently renovated hotel, so everything feels new .... very comfortable and clean room, ... some details that bothered me; I had not touched a hotel that would force you check-in until 4 pm, reserve a two-bed room and I had not touched me at any hotel that told you they would charge you for a third adult, I annoy the comment (although we were only two), and the last touched me a few people who were drinking alcohol in the front parking ... for all the other OK.

My family and I stayed at this hotel for a discounted rate through a friend, for a total of 8 days and 7 nights. We had adjoining rooms which was very convenient and fun. We felt safe on the fourth floor however our rooms were right next to the elevators and once a big group of kids/adults checked in the noise level went up. You can hear slamming of doors. We requested that maintenance unclog the sink in one of our bathrooms but they never did and it was pretty nasty to have the water never fully drain correctly. One of the rooms had a light fixture go out and start smoking but maintenance did come for that and made sure it was safe. The breakfast that is offered downstairs is overpriced with limited selection. The beds were comfy but the pillows were too soft/small for our liking. The room service is convenient and great customer service, really elevated the hotel experience. Overall, we enjoyed our stay and would consider this location in the future.

We stayed at this hotel for 12 days and we left behind many great friends! Amigos! ❤️ We loved our rooms, we had adjoining rooms, since we were traveling with our children! We enjoyed the small balconies overlooking the city! Be prepared for street noise if you have a room facing outside! The beds were comfortable, rooms were spacious, clean and accommodating! The staff at this hotel were phenomenal! I met so many great people! Oscar our shuttle man spoke English and was so helpful, he went up and beyond his duty! MUCHO GRACIAS! 😁 Hector (manager I think) was very helpful with reservations and made sure throughout our stay that we were taken care of! Carlos, Armando and so many others were very helpful and friendly! Our son really enjoyed the pool! The breakfast was Mexican fare, and I enjoyed their omelettes and fresh fruit 🍉 every morning!! The people who served breakfast were phenomenal!! Thanks for the great food!! This hotel will be my first choice if I return to Juárez in the future!

Everything was great, except the elevator was out of service.

When you stay at Comfort Inn Ciudad Juarez in Ciudad Juarez, you'll be in a shopping district, within a 15-minute drive of American Consulate and Paso del Norte International Bridge. This hotel is 15.1 mi (24.3 km) from Fort Bliss and 14 mi (22.5 km) from Cielo Vista Mall.Take advantage of recreation opportunities such as a fitness center, or other amenities including complimentary wireless internet access and gift shops/newsstands. Additional features at this hotel include a communal living room and a banquet hall.At Comfort Inn Ciudad Juarez, enjoy a satisfying meal at the restaurant. Mingle with other guests at the complimentary reception, held daily. A complimentary self-serve breakfast is served daily.Featured amenities include dry cleaning/laundry services, a 24-hour front desk, and luggage storage. Free self parking is available onsite.Make yourself at home in one of the 111 air-conditioned rooms featuring Smart televisions. Complimentary wireless internet access keeps you connected, and cable programming is available for your entertainment. Private bathrooms with showers feature rainfall showerheads and hair dryers. Conveniences include phones, as well as desks and coffee/tea makers.

Upon arrival had problems with TV but problem was fixed within two minutes. Also had problems with getting in the room due to bad key lock but again got fixed very quick. Cleaning staff and maintenance was very polite and very helpful. Highly recommend.

Simplemente el mejor hotel del estado de chihuahua, habitación moderna y súper bien equipada, gran servicio del personal , alberca y GYM de lo mejor, adicional opciones de alimentos y bebidas de primera tanto adentro como afuera del hotel a no más de 500 mts, si quieres vivir una experiencia de primera , hospédate siempre en Four Points by Sheraton Ciudad Juárez , 10 estrellas ⭐️