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Business travel

Sotetsu Fresa Inn Tokyo Kinshicho
4.5/5228 Reviews

Sotetsu Fresa Inn Tokyo Kinshicho

Tokyo

Latest booking 14 hrs ago

The last time we were at Tokyo, we were at the Kinshicho area so this was the main motivation for us to book Sotetsu Fresa Inn Tokyo-Kinshicho. Our first impression of the place was that it was very strategic, probably a good 200 meters' walk from Kinshicho Railway Station's southern entrance. The check in was very efficiently done and then it was time to check our room. A lot has been made in the reviews about how small the room is and I can't blame people for thinking that way. It's not so much the fact that you can't fit people in it but the fact that it does feel a bit cramped if you're travelling with multiple suitcases. The beds are comfortable as are the complimentary pyjamas that are laid out for you on the bed. My favorite feature of the room was the bathtub and it was good to have a dip at the end of a day. There is a laundry facility on the second floor which you can use to wash your clothes. Complimentary sachets of tea and coffee are available on the lobby for you to take up to your room. The clear point of improvement that I would suggest for it to have a ramp at its front entrance. As a result of this, guests would have to physically lift heavy suitcases up some steps to enter into the front lobby. It would be very useful and helpful to have some form of a ramp. I make particular highlight of the service. The staff at the receptionist's table are some of the most courteous and kindest people I have come across during my travels in particular the female staff member with long ponytail of Southeast Asian experience. I had four suitcases when I checked out and so I asked for her help to book a taxi to go to Haneda Airport. While careful to manage expectations, she promised to check with the taxi driver if four suitcases could be accommodated. She not only did this and confirmed that our four suitcases could go inside the taxi, but she physically helped load the suitcases onto the taxi while I went upstairs to check if there were anything left behind. We are very thankful for this staff member for her assistance.

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Breakfast

Dorint Hotel am Heumarkt Koeln
4.4/5110 Reviews

Dorint Hotel am Heumarkt Koeln

Cologne City Center Cologne|0.13km from Gurzenich von Koln
Sadly this is NOT a 5 star hotel and I don’t even know how they got that rating. They may have been at one point but unfortunately my experience there was not of a 5 star hotel. The staff was very friendly however the hotel itself was very underwhelming. Upon arrival there was a paper stuck on the elevator saying there will be no water after midnight for the next 3 days . We then got a room on the 6th floor which had a nice view of the street, however at 8am in the morning we were woken up by drilling sounds from a floor above us and when we complained to the staff they said there was nothing they could do about it, we then finally got moved to the second floor, but the furniture in that room was so old rusty and outdated in my opinion. My boyfriend wanted to go take a nice swim in the pool that is advertised on their website only to realize that using it is an extra charge as the pool does not belong to the hotel. The pillows we had were also very bad, usually you get a set of about 2-3 pillows in 5 star hotels but we only got 1 flat pillow each which was very uncomfortable to sleep on. Sadly the only good thing about this hotel is that it’s very close to everything, about 5 minutes to the main station and the supermarket is right across the street as are most restaurants. The Rhein river is also quite close. I believe the hotel has a lot of improvement to do but it seems they are not even considering improvement any time soon. After the not so great experience we had we thought maybe they might offer some sort of compensation but nothing was offered. Once again this is really not a 5 star hotel so don’t be fooled.

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Top rated hotels in Cologne

Searching for hotels near Gurzenich von Koln? Compare room rates and reviews to find your ideal stay.
Altstadthotel Hayk am Rhein
3.6/53 Reviews
Cologne City Center
We were at five in the apartment AM1, which is really top. I would like to begin with the positive, namely that the apartment is ideally located directly in the old town of Heu market with a metro station in front of the door, and is also sufficiently spacious for five people. Now to criticism: the staff appeared not to have finished with the cleaning, the key was given to us by a cleaning force and we entered a apartment with a still running washing machine and a sticky floor in the upper floor. In the course of the evening it was cold in the apartment, we had to find that the heating was defect and even warm water was not available. Telephone had several times nobody to reach until I went to the hotel just ten. There was closed at both doors, there was no doorbell, I knocked on the windows. Contact with the staff is no longer possible after nine! The next morning at eight, I returned to the hotel, where the young receptionist apologised hundred times. She had already read our email with the problem description - but there was no reaction. She promised that in an hour someone would come for heating. After two hours we called to ask ourselves, as no one had yet appeared. She said that no one could come, it was a ”problem of the city” we can do the hotel - but only at 12:00! After I pressed, she promised to call the boss. Suddenly they could send a craftsman, so the first statement was apparently lied. They didn't want to take care of it, but at once it went, and in 30 minutes the craftsman was there. Unfortunately, too late for us, we had to leave a short time. After all, the guests will be able to shower after us. The ”chef” was only on the afternoon, so I came back to present my complaint to him. He kept the finger of the mouth and made ”pszt”, what I felt very respectless. In general, he seemed little interested in what I had to press, shed next to his calendar and talked to other guests. I was angry, so I had never been treated in a ”hotel”! We asked us for a part of our money. The receptionist was ready to give us 10% of the price of ”thirty euros”. I advocated that we had paid 400 euros (a ridiculous price) for the night, 10 percent are 40 euros. He agreed, but made the condition that we should give him in writing and confirm with our ID number that we are not writing bad reviews. This person was unhellable, disinterested and respectless. We didn't enter the deal. I am very disappointed and angry. In the sense of the guests I hope that something changes in the future with regard to service. By the location the hotel would have been
Burgerhofhotel
3.5/52 Reviews
Cologne City Center
Hotel location is very good, from Cologne Cathedral, about 10 minutes walk from Cologne Central Railway Station, many restaurants downstairs, walking distance to the nearby shopping center, the bathroom is small, but very clean, just the shower area is small People who are overweight may not turn well, breakfast is rich, there is no problem to eat, the overall price is not bad.
Eden Hotel Fruh am Dom
4.1/599 Reviews
Cologne City Center
Great location spoilt only by the external building site during week days. Nothing to do with the hotel. We were allocated an inner courtyard room with unattractive view but a good choice for a quiet nights sleep. Everywhere was clean with a large locked room by reception to store luggage after check out. Only the many church bells disturbed us! Staff were accommodating and breakfast terrific - fresh sliced fruit and plain omelette (on request) - unusual in our experience for a 3 star hotel. Coffee especially good and hot. Plenty of seats and table even at peak times. We stayed with a group of friends who all endorse these comments.
Stern am Rathaus
4.7/542 Reviews
Cologne City Center
Very characteristic small hotel, almost in line with all my expectations for small local hotels in Europe. Convenient location, you can see the cathedral by opening the window; walking to any attraction in the old town is very close; there are no elevators on the fourth floor, only two of our rooms on the fourth floor, very quiet, simple and comfortable decoration of the duplex room. The family of four is just right; the bathroom has a bathtub, the breakfast is very cute; the service guy is very nice, reserved the parking space for us, the parking lot walks to the hotel for five minutes; met the carnival, the day we walked the city, the lovely Cologne .
Dorint Hotel am Heumarkt Koeln
4.4/5110 Reviews
Cologne City Center
Sadly this is NOT a 5 star hotel and I don’t even know how they got that rating. They may have been at one point but unfortunately my experience there was not of a 5 star hotel. The staff was very friendly however the hotel itself was very underwhelming. Upon arrival there was a paper stuck on the elevator saying there will be no water after midnight for the next 3 days . We then got a room on the 6th floor which had a nice view of the street, however at 8am in the morning we were woken up by drilling sounds from a floor above us and when we complained to the staff they said there was nothing they could do about it, we then finally got moved to the second floor, but the furniture in that room was so old rusty and outdated in my opinion. My boyfriend wanted to go take a nice swim in the pool that is advertised on their website only to realize that using it is an extra charge as the pool does not belong to the hotel. The pillows we had were also very bad, usually you get a set of about 2-3 pillows in 5 star hotels but we only got 1 flat pillow each which was very uncomfortable to sleep on. Sadly the only good thing about this hotel is that it’s very close to everything, about 5 minutes to the main station and the supermarket is right across the street as are most restaurants. The Rhein river is also quite close. I believe the hotel has a lot of improvement to do but it seems they are not even considering improvement any time soon. After the not so great experience we had we thought maybe they might offer some sort of compensation but nothing was offered. Once again this is really not a 5 star hotel so don’t be fooled.
XII Apostel Albergo
4/542 Reviews
Cologne City Center
The hotel is clean, warm and the staff were incredibly friendly and helpful. I had read reviews before stating that rooms overlooking the market may be noisy - 100% correct. The rooms are above the restaurant so we experienced a lot of noise from people moving their chairs in and out on the tiled floors which cannot be helped of course however, the noise from people who’ve had a lot to drink, have lost all inhibitions and have also lost their internal volume control was too much at 4am. I would just recommend to request a room on the other side of the hotel. We did enjoy our time in Köln even though it was extremely busy on the weekend we chose to travel which was the last weekend before Christmas!

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