Best Western Elyon Colombo

Best Western Elyon Colombo Reviews

Best Western Elyon Colombo

Baseline Road, 102A Kirulapone Ave, Colombo 05, Colombo, Western Province, 00500, Sri LankaView Hotel Details
Best Western Elyon Colombo
Best Western Elyon ColomboBest Western Elyon ColomboBest Western Elyon Colombo
Check available rooms for your travel dates
We Price Match
1 night

Best Western Elyon Colombo Guest Reviews

3.9/5
Good
49 review
Verified reviews
Location3.9
Amenities3.9
Service4.0
Cleanliness3.9
Filter by:
Sort by:
All reviews(49)
Positive reviews(46)
Reviews with photos/video(5)
Negative reviews(2)
Anonymous User
Deluxe 1 King Bed Room
Stayed in Jan 2024
Travel with friends
3 review
5.0/5
Outstanding
Posted on Feb 4, 2024
Good location, helpful staff, closed to town, not very crowded, easy to get cars going outside, recommend to any people
parasmith
Premier Twin Room
Stayed in Apr 2023
Solo travelers
21 review
4.2/5
Very Good
Posted on Apr 7, 2023
Breakfast not available ..optional al la carte
Janice
2 Single Beds, Non-Smoking, Deluxe Room, Flat Screen Television, In-Room Safe, Wi-Fi, Coffee And Tea Maker
Stayed in Jul 2024
Couples
21 review
1.0/5
Posted on Jul 19, 2024
Totally not recommended. Strong smell. Old and shabby. Dirty and messy. The pillowcases were obviously not changed. I don't know if there was mosquito blood or something on the wrinkles. I booked for two days after getting off the plane because the pictures were clean. It cost more than 490. I thought it would be clean at least. I made do with it for two days. I didn't expect it to be so bad. The sheets and quilt covers were so black that they couldn't be washed out. You couldn't even take pictures of them. The sheets with holes turned yellow and black from direct contact with the bottom. The old mattress was full of debris and dandruff. I felt itchy all over when I slept there. I took a shower. The bath towel had one black spot and one yellow spot. I don't know what it was. I have never stayed in such a hotel in my life. The facilities are old and shabby. It's okay if the things are yellowed, but it's mainly unclean. There are many moldy places on the walls. I was afraid to move out of the hotel in the middle of the night. I made do with one night and moved out the next day. I still haven't been refunded for the next day. There was a pair of beach pants that were not washed and hung in the closet. I asked Ctrip to get them back. The hotel said they didn't have them. The things were worthless. The nature was very bad.
Original TextTranslated by Google
LiuziLiu Zi
Deluxe 1 King Bed Room
Stayed in Jul 2024
Business travelers
8 review
4.5/5
Great
Posted on Jul 11, 2024
The service is very good, the facilities are relatively old, and the domestic three-star level. Suitable for business trips, the rooftop bar is well received.
Original TextTranslated by Google
Anonymous User
Premier Double Room
Stayed in Dec 2023
Business travelers
91 review
5.0/5
Outstanding
Posted on Dec 13, 2023
good. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Original TextTranslated by Google
Guest User
Deluxe 1 King Bed Room
Stayed in Dec 2023
Business travelers
61 review
3.5/5
Posted on Jan 8, 2024
The room is old, the bedding is old, and the price/performance ratio is very poor.
Original TextTranslated by Google
Guest User
Deluxe Room
Stayed in Apr 2023
Business travelers
2 review
4.0/5
Very Good
Posted on Apr 18, 2023
All rooms are non-smoking and the windows are closed. The location is average.
Original TextTranslated by Google
Guest User
Deluxe 1 King Bed Room
Stayed in Jan 2024
Couples
3 review
4.0/5
Very Good
Posted on Feb 2, 2024
Good breakfast good
Original TextTranslated by Google
Menuka I
Stayed in May 2024
Couples
3.0/5
Posted on May 19, 2024
I recently stayed at the Best Western Colombo and had a mixed experience. The room was comfortable, and the lobby manager was very humble, but I faced a significant billing issue with room service. I ordered two brownies for dessert, listed at 850 LKR each on the menu and confirmed via phone. However, I was shocked to find I was charged 1540 LKR each instead. This unexpected charge doubled my total bill to 4156 LKR instead of the anticipated 2000 LKR. Initially, this experience made me want to give a 1-star review. However, the lobby manager's sincere efforts to apologize and explain the situation changed my mind to a 3-star review. Despite his efforts, the system issues prevented him from reversing the charge, and I ended up paying an unrealistic amount. While I appreciate the room comfort and the Lobby manager's dedication, this billing discrepancy has made me question whether I would choose this hotel again, even though I have chosen this location several times before. I hope management addresses such issues in the future.
Response from Property: Dear Mr. Menuka, We're genuinely sorry to hear about the billing discrepancy you experienced during your recent stay at Best Western Colombo. Your comfort and satisfaction are our utmost priorities, and we regret any inconvenience caused. Your feedback is incredibly valuable to us, and we want to assure you that we take concerns like this very seriously. We'd like to clarify that we have two separate menus for room service and restaurant dining, and we apologize for any confusion this may have caused. Rest assured, we will review our billing procedures to ensure such discrepancies are promptly addressed and prevented in the future. We truly appreciate your acknowledgment of the comfort of your room and the efforts of our lobby manager. We understand the frustration this situation may have caused, and we're committed to making it right for you. As a gesture of our sincere apology, we'd like to invite you for a complimentary cup of tea during your next visit to Best Western Colombo. It would be our pleasure to demonstrate our commitment to providing you with a seamless and enjoyable experience. Once again, thank you for bringing this matter to our attention, and we look forward to the opportunity to welcome you back and exceed your expectations in the future. If you have any further concerns or if there's anything else we can assist you with, please don't hesitate to contact us directly. Best Regards
Guest User
Stayed in Sep 2024
Other
5.0/5
Outstanding
Posted on Sep 7, 2024
I had an amazing stay at this hotel! The entire place was spotlessly clean, and the atmosphere was both comfortable and inviting. A special thanks to the lobby manager Mr.Dumith Nonis, who went above and beyond to make sure everything was perfect. Their warm and friendly service made me feel right at home. Highly recommend this hotel for anyone looking for a clean, well-maintained, and welcoming place to stay!
Guest User
Stayed in Mar 2024
Other
2.0/5
Posted on Mar 1, 2024
I am still very surprised how this is a 4 star hotel. There is only 1 lift. The hall carpets are dirty and stinks. We had to ask for a dustbin for the room. Bathroom slippers are not available. The balcony is off access and dangerous. The hand held shower is broken and doesn't work properly. The pressure and temperature keeps varying making showering very difficult. No vanity kit was provided. Only a small unlabeled bottle was there in the bathroom, which i assume to be the shower gel. No shampoo, no conditioner. The mini bar was locked. Our package included breakfast and dinner. The first day dinner was a great disappointment. They didn't even have a buffet, reason being if there are only less occupants they skip the buffet. The F&B manager then filled a plate with the food from the resto bar above and gave us. Dinner food was average. I suspect they kept the better stuff for patrons above and gave us the least moving items. Food was better from next mornin. But the food is not warm always, the bacon and sausages were cold and we had to ask them to reheat it. Overall a great disappointment. The hotel is on the outskirts of the city so you will need to get a ride to reach anywhere. Nothing is there in walkable distance.
Response from Property: Dear Guest, Thank you for sharing your detailed feedback with us. We sincerely apologize for the disappointments you encountered during your stay, and we appreciate your honesty in bringing these issues to our attention. Please be assured that we take your concerns seriously and will address them promptly. We are committed to providing a better experience for our guests and will use your feedback to make necessary improvements. We understand the importance of cleanliness, amenities, and the overall dining experience, and we're sorry that we fell short of your expectations in these areas. Your comments will be shared with our team to ensure a more positive experience for our guests in the future. We value your input, and we hope you might consider giving us another chance to provide you with the experience you deserve. Warm regards
Guest User
Stayed in Aug 2024
Other
4.0/5
Very Good
Posted on Aug 30, 2024
Excellent hospitality from the check in to check out. The rooms are very clean & the food is great. Staff is friendly & polite. Specially Dimuth, who is the lobby manager, he is a very cheerful, pleasant guy who is ready to attend to your requirements. This will be one of the hotels that I can recommend for a meet up with your friends or for a gate a way your family.
Guest User
Stayed in Aug 2024
Travel with friends
5.0/5
Outstanding
Posted on Aug 27, 2024
My recent stay at the Best Western Colombo was a pleasant experience. The hotel offered clean, comfortable rooms and a convenient location. However, what truly set my stay apart was the exceptional service provided by the staff. Dumith, the lobby manager, was particularly outstanding. His friendly demeanor, helpful nature, and attention to detail made me feel welcome and valued throughout my stay.
Guest User
Stayed in Aug 2024
Family
5.0/5
Outstanding
Posted on Aug 19, 2024
It was booked for a close family of ours and according to their feedback, it's been a wonderful experience in total and also the staff had been very helpful and friendly. Food had been great. We did meet a wonderful gentlemen by the Name of Dumith Noni's- The Lobby manager who was the main reason to choose this property as he was very professional and also made sure everything was done accordingly. Highly recommend this property and their services to everyone!
Guest User
Stayed in Aug 2024
Other
5.0/5
Outstanding
Posted on Aug 12, 2024
Top service from Lobby Manager Dumith Nonis as always. I had the opportunity to experience quality accommodation at the hotel during my two visits in 2024. Dumith was very welcoming and took care of everything. Keep up the good work and wishing Best Western Elyon all the success!