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DoubleTree Suites by Hilton Columbus Downtown

DoubleTree Suites by Hilton Columbus Downtown

3.5/597 Reviews
Among the issues: 1. The pull out couch in the living room, has the world's thinnest mattress and more importantly, there was a black sock in the bed. Eew! I slept on the floor while my family took the beds. 2. Only 1 closet in the room and the shelf was crooked and almost falling out of the wall. Above the shelf was a piece of wallpaper that has been scotch-taped to the wall. 3. The hook on the back of the bathroom door was missing. Where am I supposed to hang my towel(s)? 4. We reserved this room for 4 people. When we arrived, there were only two sets of towels in the bathroom and it took more than 30 minutes to get more linens. 5. There was no garbage can in the bathroom. 6. The shower drain was almost totally clogged and by the end of a short shower, I ended up standing in several inches of water. 7. The room smelled but that's probably because the furniture and carpets are very old.
DoubleTree by Hilton Columbus-Worthington

DoubleTree by Hilton Columbus-Worthington

3.5/5105 Reviews
I never make complaint but because this was such a bad experience! One of the worst I've ever had! I've always heard that Hilton hotels were so nice. This hotel was so run down, examples: the letters and numbers are rewritten on with sharpie and what looks like fingernail polish, because they had fallen off all over the place, there's MANY patches of wall work from previous holes all over the rooms and some arent even painted over, the carpet peeling up, a lot of things didn't work like some of the outlets in the room, the ice machines (on two floors), the faucet had a constant drip, furniture was scuffed up, the walls all over the building were scuffed and marked up, outside the building was lots of trash, and the elevator wasn't working. They also upcharged us when we arrived without explanation as a sort of deposit if anything happened to the room. We payed a good amount of money to stay at this runned down hotel, then we weren't even allowed to have the complimentary breakfast which is completely insane. Breakfast is not complimentary for every customer, just some? I've never seen this before and I've stayed at many hotels and I'll NEVER stay at one of your hotels ever again. It was the worst experience I've ever had at a hotel. It looked more like the motel 6 next door than a Hilton.

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