Hotels Near Plaza Ventana del Mar in Condado

The starting point of Condado beach has its own beach and swimming pool, the hotel lobby is modern and the bay view is beautiful. There is no option to include breakfast in the booking. You can only add it to the hotel. The breakfast buffet is small, and the taste is more suitable for Americans. However, there are 24-hour fast food restaurants nearby, Starbucks, the best Chinese restaurant new taste. The front desk is polite and the pool security is polite.

Unfortunately, the high expectations I had for this place were lacking. First of all, I booked a deluxe room which included a TV in the room, sofa bed and was supposed to have its own entrance and privacy. As per the instructions on Hotels.com it stated that I should contact the property at least 24 hours in advanced for check-in details. I did just that and was met with a return message stating that I would receive the information prior to check-in on the day the reservation was to begin. Nevertheless, I didn't receive it until 4:15pm, mind you that the normal check-in times, as posted, are 3pm-10pm. Not only did I receive the check-in details about 1-2 hours late but also received a phone call with some confusing information. The lady informed me that my room had supposedly been ”overbooked” by the system and that my room wasn't available for my stay. That they would award me a room inside an ”apartment”, which is usually reserved for Airbnb and as compared to the deluxe room I had booked, included a larger space with a kitchen and other rooms which would be closed. I didn't really need a kitchen since I wasn't planning on cooking etc and was definitely skeptical and thinking how that happened since I had reserved the deluxe room days in advance and wasn't contacted for it at all. No other option was offered to me and I decided to go with it and give it a try... Unfortunately, upon arrival my skepticism was met with reality. All the access gates for the property are open, no locks, meaning anyone can enter the property at any given time. The only actual room which was open inside the ”apartment” didn't have all the amenities as the one I booked and the entire ”apartment” didn't have a single TV. Moreover, there were other people's belongings inside the room, ”apartment” and balcony, which in fact had a seating area but the cushions had been removed so it was useless. Another person's sandals, lighter and more surprisingly contraceptive pills were visible upon arriving. I found this to be unacceptable, specially during these times. I didn't feel comfortable and actually questioned the cleanliness and infection control, given that clearly no one had verified the lodging area and took care of the items which I previously mentioned. I felt unsafe at this time, not knowing if there was other people with access to the ”apartment”, given the fact that there were other people's items left in plain view. I contacted the property regarding the findings upon arrival and I didn't receive a response. I was confused about what to do since I definitely didn't feel safe and didn't know how to proceed since there's no front desk in the property. I never heard anything back and decided to vacate the property and seek lodging elsewhere. That meant having to pay for a hotel elsewhere and spend an additional quantity of money than we were expecting but it was a decision I made with my partner because ultimately we didn't feel safe!!!

No breakfast at the hotel, the hotel does not have a kettle, but there is a microwave and coffee maker. We went for 3 people, and the room had a standard double bed. If there were 3-4 people, we could put a double bed on the wall of the room. The hotel is less than 10 minutes walk from the Atlantic Ocean, but the beach here is relatively large, and those who like surfing can surf.

We loved our 1 night stay here. Our room was quite large and perfect for our family of 4. The location was central allowing us to easily walk around the area. The decor through out was fun, colorful and had some intresting details. There is lots of roof top seating and great views of the surrounding area. The staff here is great and our check in was a breeze. When we were a little lost trying to find our room a gentleman came to our rescue and escorted us to our room even helping us with our luggage! Unfortunately for me I woke up the next morning with an issue with my eye. I needed to get medical help immediately. The woman at the front desk was a huge help locating the right doctor for me to go to and spoke directly with the office to explain my situation. Sadly I did not get her name but she saved the day!

We stayed at the Fortaleza for two nights during our family holiday. There were 3 bedrooms with plenty of space for all six of us to have some privacy. The kitchen was huge and we prepared 2 delicious family dinners there. There are balconies overlooking the old San Juan streets. There are many sites, shops, restaurants within walking distance so the location in Old San Juan is perfect for those that want to stay close to the accommodation. We arrived early in the morning and we were able to store our luggage for the day while we walked around town. The downside is the parking is not onsite, but it is in a garage within walking distance.

The first room we were in was too small and the air conditioner was very loud. We could hardly sleep and the beds are full sized not queen sized. I ask three people could I change my room. I kept getting the run around, finally I found someone who could help. I paid a good bit of money to upgrade my room. We only had room service one time in the seven days we stayed there. I asked for service and the receptionist told me they give priority to people who stay there over three days. I BOOKED THERE SEVEN DAYS 🤬. I had to ask for towels everyday, if you are not going to clean the rooms, at least put clean towels in the room. This COVID bull about not cleaning rooms is BS. Do not buy the breakfast buffet. Just order off the menu and save some bucks. We will not stay there again.

I had the pleasure of checking in with Maeling at the front desk. She was professional, pleasant and informative. The free breakfast and evening reception with free drinks and snacks are a plus! I highly recommend, stay here to feel at home!!!

A very average hotel, but with local prices a good value for money. Quite clean, air conditioning, comfortable bed, breakfasts are not very varied, there is not even tea, there are pancakes and other pastries, some fruits. In general, it is ok. There were some really bad reviews, that people even refused the room. We were worried about this, but it turned out to be quite ok. There is a closed parking lot on the other side of the street, you need to ask the staff to open it.

Excellent location, next to a shopping center and several restaurants. Accessible to use taxi or Uber transportation. 8 minutes from another shopping center and 15 minutes from the capital area. Castillo San Felipe El Morro and Plaza las Americas shopping center.