Top 5-Star Hotels in Cook County

We wanted to love this hotel. It’s the 2nd time we stayed here. But there are LOTS of rules. If you buy champagne in the lobby from the Moët & Chandon vending machine (which is awesome), you can’t sit at the bar and drink it. You can only sit in the lobby. The outdoor rooftop terrace never seems to be open - even though that’s one of the main reasons we picked this hotel. The hotel claims it is new but the rooms clearly show it was a different hotel before. Yes they changed the furnishings but the doors, baseboards, and door frames are old and bashed up. We expected a lot more from a Marriott Autograph Collection.

The small fridge in the room automatically shuts off after 2 hrs and doesn't stay at a safe temperature to store breast milk. The front desk advised to just use an ice bucket. This is problematic because (1) you will have to continually refill the ice bucket and (2) there is limited capacity. After an escalation to the manager, they offered to hold my milk behind the front desk in their fridge. I am not comfortable with that ”solution” nor do I want to go back and forth to the front desk for my baby's bottles and milk storage. He advised they previously provided medical fridges but they currently do not do so. I am so beyond disappointed. I expected so much more from this brand and now have to figure out something to do with my milk for my exclusively breast fed baby. Ugh, don't they have mother's stay at this property!? Marriott, do better!

I was here for a business meeting so I did not get a chance to do any sight seeing, but the hotel is in a great location and easy to get to from the airport. My room was extremely clean, comfortable and quiet. The food was very good and so was their coffee. But best of all were the team members who work here. Everyone was extremely nice and knowledgeable and gave me some good tips when I had questions (ex.: like what time to leave the hotel to catch my flight back). I would stay here again for vacation or business!!

Can only say that the location of the hotel is very good, on the gorgeous mile head, next to the Water tower place, downstairs is the Canon goose and other monopoly, walk to the famous, beautiful Lake Michigan, 4, 5 minutes, go to the 360 Chicago Building Just 2 minutes, and the favorite Chicago Art Museum! Chicago travel is a great choice, breakfast is a standard American breakfast! They are all single-pointed. Looking for a good season to go to Chicago, will choose this hotel, it is best to choose a lake view room!

We celebrated our wedding anniversary at WA-Chicago and this is our first time staying at WA in the United States. Last WA stay was in Thailand where the experience was superb! Reservation was easy via the app and the concierge emailed me a week in advance asking if there was anything they can do to prepare of our stay. I had a terrible experience with a Hilton hotel in Las Vegas in Dec 2022 where a stranger opened my hotel door at 11:20 pm. I am still experiencing PTSD so I asked if the concierge can provide anything lavender (scent/oil) so I can be relaxed. Also, since it's our wedding anniversary, perhaps anything in that theme would be nice. First the concierge addressed me as Mr instead of Mrs. Unsure why one automatically thinks that it's the man who made the hotel booking. Second, the concierge wasn't able to meet my requests which was non-issue. We declined turn-down service but requested chocolate where they were never delivered during our stay. A robe was missing in the closet and room service delivered it immediately. There wasn't any coffee or tea in the room but the dining service delivered my hot tea in 30 minutes which was acceptable. The bed was comfortable but sound insulation wasn't great since we could hear neighbors' chatting at midnight. We used the steam/sauna for 30 minutes before checking out and the spa was a nice facility. The hotel is nicely located in the Gold Coast area where it is closed to many lovely restaurants. The reception area is kind of small and there were 2 guest service staffs assisting with check-in/out.

I stayed with my mother-in-law for mother's day this May. I heard so many good things about this hotel brand but never had a chance to try. Everything was gorgeous and luxurious except for the swimming pool. I loved the decorations of the hotel lobby. Looked so much high class just like I expected from The Ritz-Carlton. This was my first stay at The Ritz-Carlton hotel and I really enjoyed it. I got 20% off from the restaurant due to my platinum status. Food was delicious and price was reasonable but I wouldn't say it blew my mind. Gym was very spacious with lots of equipment. Some areas even have lake view. Pool was okay size with lanes but didn't feel luxurious pool at all. I couldn't get room upgrade to lake view but they gave me room #1902 and it had both city and lake view. The receptionist said that they do not count under 20th floor as lake view but my room had a fantastic lake view. You will need to ask them to give you 19th floor room facing lake so you could enjoy both city and lake view. I highly recommend this room if you want luxurious staycation. This was my first stay at The Ritz-Carlton but certainly will not be the last one!

I am a guest of your's. I am very happy here. I sing highly of your service. First of all, the hotel is so beautiful. It looks like a garden. I enjoy it. Then, foods are delicious and some of them are amazing. Most important reason is that the bed is so big and soft that I don't want to get up every morning. It's wonderful here. I can't believe it that I must leave. I want to live here again if I come to this city again.Thank you.Sincerely yours a guest.

The hotel is very luxurious, you have to give tips everywhere, but the tipping service is very good. Different from other hotels, I think the Trump Hotel is four meters high. I live on the 27th floor and can overlook most of Chicago. I strongly recommend staying in a river view room type!

This hotel makes people feel the feeling of returning home: there are delicious dishes at home, a warm and homelike environment, and a full range of all-weather services. I'll come here if I have a chance.

Feel good hotel, kids have extra beds for free, good service and clean, restaurant is delicious, kids said good, will stay again next time, convenient taxi so I did n’t drive