Dalat Phuong 5 5-star Hotels

Right from beginning everything was fine. Absolutely awesome property and nostalgic French property. Climate was absolutely fine inspite of heavy rain for past few days. I first met at reception Ma Kh’anh who explained lucidly everything about Resort along with a cup of ginger tea. She looked after well everything during stay at Ana Mandara. Regarding food I can say they are best for Vietnamese food. Mr Huong is main chef who has splendid Vietnamese recipes and taste of food absolutely fantastic. Resort is located at a serene place which gives plenty of time to relax. Swimming pool is warmed and I swam there couple of times. It’s a typical French colonial property and everything in order. I will highly recommend.

The rooms are all modern design and it is considered one of the newer hotel in Dalat. The location is conveniently located above the main market building and it is just a 2 mins walk to the daily night market. The buffet breakfast spread is good with a good variety of Vietnamese and International cuisine to chose from. It is different daily and hence a pleasure to eat the breakfast every morning.

Hotel is centrally located, close to everything you need, including the night market. The hotel itself is clean and and beds are comfortable. The buffet has a variety of Vietnamese and continental food, fruits, and drinks - all very delicious. The staff are very polite and helpful. Tuyen, the reception supervisor was exceptionally helpful when i made a mistake with booking my flight and she was able to sort it out for me last minute, going above and beyond.

The hotel looks old colonial style with many antique artifacts. Most of the area were dirty nobody is taking care. The owner should hire a person to take care the beautiful artifacts, cars etc. it’s very rare pieces. We stayed for 2 nights but our room nobody clean it even we hang the signage outside our room while we go out almost half day from 13.00pm and came back to our room at 21.00pm. And when we mentioned then staff did apologize. Have many staff I saw but no one maybe do patrol the room, mostly I saw relaxing. Breakfast for two days only noodle soup and the same fruit. I believe that Dalat supplies fruit to most of the region in vietnam but here only served rotten banana and vietnam apple. Seem like nobody supervised staffs when working. I when out to buy fruit very cheap. Your hotel is so good but no quality in food and beverage as well as the service PS: I like your antique collection

My second time visit. This hotel does not disappoint me as always. Kind services, peaceful environment, clean facilities etc. When I go to the downtown, it's very easy to take taxi. They are waiting us almost every chance when we need. Anyway this hotel is the place I choose whenever I visit DALAT.

DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mistake and even after we told that we're so tired after 7 hours driving here). • The another room we had requested the villa number when booking, and ordered joining twin beds. No room's ready at 2:40. No sorry but ”Wait”! We show our disappoinment of course. Then around 3.30PM they had room for us BUT IT'S WRONG ASSIGNMENT AGAIN! (We booked joining twin beds and they gave us only one 1.6m double bed! How can our Family of 4 sleep on that bed??) I said I want to talk with Manager( FOM or GM) as the Guest service Sup couldn't handle our case properly. We gave him our my phone numbers and he promised that his higher manager will be reported and talk with us. And up to now when i write this review (22:30), no one even care to keep their promise!! In the afternoon, they sent 1 plate of fruits to our room without saying any words or leaving any note (?). I did ask the receptionist, Mr Vinh said (with bad attitude): the hotel would like to offer us. I said ”I dont need it”. And he responded to me : ”if you dont want it, you just put it out of your room”. What kind of hospitality it is? THERE IS NO TRUE APOLOGY FROM THE HOTEL MANAGEMENT, Or it made me even feel THERE IS NO MANAGEMENT in this resort. No guest service attitude at all !!! In addition, the room got a lot of troubles : bathroom door cannot be closed properly (villa L3...), bathroom water is very weak and hot water comes suddenly; staff promised to order tuk tuk for her but it took more than 20 minues for that until I called again for that... Overall, we would NEVER COME BACK and highly recommend anyone who wants to come to re-consider!!! They totally dont have DO NOT RECOMMEND THIS RESORT FOR THEIR EXTREMELY POOR SERVICE AND BAD ATTITUDE OF TEAM MEMBERS!!! Our family arrived on Feb 2, 2023 at 14h35 for check in and no room available!!! They asked us to WAIT (for 2 more hours) !!! And the worse thing is the attitude of the receptionists. We made 2 bookings for our family: • 1 booking they made wrong assigment: twin beds instead of double bed. Firstly they said it's our mistake and didnot listen to us at all. Only when we raised our voice and showed them our confirmation that they told us to WAIT 2 MORE HOURS FOR ROOM SET UP (It means we needed to wait until 4PM meanwhile the standard check in time is 2pm and its their mista

Good service, clean toilet. Convenient transportation located right in the center

Generally, I am pleased with my trip, especially my view room (lake) and staffs at hotel. However, I couldn’t find hotel bathrobes where they were. Bed length is fit to me but my brother’s one is quite small. I had breakfast included but didn’t use so I don’t have any comment about their taste. I think 4-star hotel is not worthy (may be 3.5/5) but still recommend the hotel for everyone. I still note the hotel to my list, and return when needed. After all, it is good enough.

The hotel is really good, it is a retro-style cultural hotel, especially the elevator is very distinctive, the service is also very professional, the location is convenient, very close to the night market. The hotel room is not big, the internal facilities are a bit old, but very clean, and the breakfast category is rich.

Suitable for those who go on vacation, in it is quite sad, building each villa, so there is no view of this apartment to see the other one. In the evening there are few lights around, so it is very dark, a bit far from the city, suitable for those who want to relax separately, there is a walking space.