To ensure the authenticity of the displayed ratings, we do not simply calculate an average. Instead, we take into account the review credibility and the date of the guest's stay to determine the final rating.
Verified reviews
Location4.5
Amenities4.3
Service4.3
Cleanliness4.5
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Positive reviews(1866)
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Negative reviews(135)
Cookie
Hilton Guest Room-King Bed
Stayed in Jun 2024
Solo travelers
10 review
5.0/5
Outstanding
Posted on Jun 19, 2024
Perfect place for a solo trip . I enjoyed my stay and the hotel is clean .
Response from Property: ear Guest, Thank you for choosing Hilton and leaving your endorsement of the hotel! We are glad to know that you are comfortable and satisfied with your stay, and your recognition is an important support and encouragement to us! We will continue to work hard to live up to your praise and trust, the hotel staff sincerely look forward to your return! We wish you a pleasant journey!
Anonymous User
Hilton Guest Room-Two Beds
Stayed in Apr 2024
Family
15 review
5.0/5
Outstanding
Posted on Apr 6, 2024
Nice Hotel. Good Location for a weekend trip to Dalian. Breakfast includes Chinese and western food. We will come back.
Response from Property: Dear guests, thank you for your continued support and love for Hilton Dalian. It is our great honor to receive your recognition in all aspects of the hotel. We will continue to improve the hotel facilities and services on this basis so that we can provide you with a better accommodation environment in the future. We sincerely look forward to seeing you again!
Maria Miao
Hilton Deluxe Room-King Bed
Stayed in Jul 2024
Family
13 review
3.5/5
Posted on Jul 24, 2024
Sorry, but the hotel doesn't worth the price. The location is not good at all,(no markets or cafes around, hard to find taxi, and you need to for Didi taxi like forever) the amenities are starting to be outdated (the faucet in the bathroom leaked badly, the iron cord was not from a 4-star hotel, the breakfast is unreasonably pricy). Oh, the wifi is not working normally as well
Response from Property: Dear guest, thank you for choosing to stay at the hotel. Sorry for not providing you with the high-quality service you deserve. We have forwarded your issue to the relevant departments of the hotel for follow-up and improvement, in order to provide you with truly high-quality service. Listening to guests' opinions can help us create the best customer experience. Thank you again for taking the time to provide us with valuable feedback. It is precisely because of your feedback that we have realized our shortcomings, rather than being stagnant in the field of service. Hope you can visit us again soon and give us the opportunity to bring you the best experience.
Taan S
Hilton Deluxe Room-Two Beds
Stayed in Jun 2024
Solo travelers
3 review
5.0/5
Outstanding
Posted on Jun 13, 2024
The room was clean and neat. I had a wonderful swim and visited their gym. I returned to my room and had a bath. All the amenities required of an end to a perfect day. The breakfast had so many choices and the food was delicious.
Response from Property: Dear Guest, Thank you for your continued support for our hotel, and we are pleased to learn that your visit was another satisfactory stay! We look forward to your continued support and we will spare no effort to continue to bring you a comfortable and satisfying service experience! Thank you again for your time and feedback and we look forward to having you back again soon! We wish you all the best in your endeavors and a happy life!
Sebastian78
Hilton Guest Room-King Bed
Stayed in Dec 2023
Family
10 review
4.0/5
Very Good
Posted on Dec 27, 2023
The first room was smelly as old tobacco shop, and the second room was too hot to sleep comfortable, the fact that i cannot open the window, make impossible to chill down the temperature in the room
SR
Response from Property: Thank you for sharing your feedback about your stay at Hilton Dalian.We apologize for not being able to provide the high quality facilities you expect to experience in our store.We value your feedback and strive to provide perfect service to every guest.We will strengthen inspections in future operations to prevent similar situations from happening again.If you visit Dalian again, I sincerely invite you to stay at our hotel again, so that we can show you our commitment to home and dedicated service.Once again, I would like to express my sincere apologies for the inconvenience.
Huang
Hilton Guest Room-King Bed
Stayed in Aug 2023
Business travelers
11 review
4.5/5
Great
Posted on Aug 13, 2023
Very nice experience staying in his hotel but the only issue for now is that this is in a “newly” developed area and hence there is little options of local eateries within walking distance. Overall still recommended if you don’t mind taking a taxi, which is cheap in China.
Arry
Hilton Guest Room-King Bed
Stayed in Jun 2022
Family
1 review
3.0/5
Posted on Jun 24, 2022
This was my first experience to stay on this hotel, i just checked out hotel today and until now (it has been 2 hours and more i haven't received my deposit back) i called customer service 3 times and they are so busy, they cannot handle it fast, this kind of service is so bad, why they hold my deposit so long, i don't know the reason
At first i arrived at hotel, they provided us room which has bad smell (like no one ever stays in the room) ,then they changed the room to other room
I found pillow in the room is kind of pillow for hotel with 2 star instead of 5 star, really not comfortable, then the dust under the bed and sofa, it is really dirty like they never clean dust under the bed and sofa
Those all my concern, and i think i will not come back to this hotel ever again and will not recommend to my friend
Response from Property: Dear Guest, thank you for choosing Hilton Dalian for your recent stay and taking the time to share your experience with us. It is our great honor to have you as our guest.I have noticed that you were not happy with deposit process and room facility & equipment. Please accept my sincere apology for the inconvenience you experienced. You comments have been shared with relevant departments to take immediate action on improvement. We sincerely hope that this experience will not deter you from returning to our hotel. Should you be traveling back to Dalian, we would welcome the opportunity to help turn your opinion around of the Hilton Dalian.
Max
Hilton Executive Room-King Bed
Stayed in May 2024
Business travelers
1 review
5.0/5
Outstanding
Posted on Jun 21, 2024
greate area
Response from Property: Dear Guest, Thank you for choosing Hilton and leaving your endorsement of the hotel! We are glad to know that you are comfortable and satisfied with your stay, and your recognition is an important support and encouragement to us! We will continue to work hard to live up to your praise and trust, the hotel staff sincerely look forward to your return! We wish you a pleasant journey!
Melz
Hilton Deluxe Room-Two Beds
Stayed in Oct 2022
Travel with friends
24 review
4.5/5
Great
Posted on Oct 5, 2022
We had a good stay at the hotel. The breakfast is Western and Chinese, however the Western food was ice cold. The view from our room was beautiful! There was some nail clippings on the floor, other than that the room was clean and good.
Response from Property: Thank you for taking the time to share your experience about your recent stay at our hotel. Rest assured we will continue to learn from your experiences and look forward to welcoming your back and please do not hesitate to contact me directly if can be of any assistance.
Nasih Ali
Hilton Guest Room
Stayed in Feb 2022
Couples
27 review
3.2/5
Posted on Feb 6, 2022
I’ve stayed in a few Hilton Hotels In my experience, Dalian Hilton is very Normal. I went to celebrate my 6th Wedding Anniversary. The trip started with a bad check-in to the hotel where I had to drag all my luggage to the room, there was no one to assist me to find my room or someone to explain to me where my room was located. I had to search for my room myself dragging all my stuff. I asked the front desk for some help. Later I complained and the front desk apologize and send us a fruit plate. The room was nice good not 5-star level maintained. Lack of Amenities very few not all were in the room. Some services were provided in Conrad like swimming pool breakfast. No in-house entertainment for guests. The breakfast service was very good. Excellent staff and guest relations. Not too many but great choices of Western and Chinese dishes. Hats off to the chef. In conclusion, it’s was a good stay. This hotel needs to improve Guest relations and have some in-house entertainment for the guest.
Response from Property: Dear Guest, thank you for choosing Conrad Dalian for your recent stay, and taking the time to share your experience with us.Thank you for your detailed comments. I am sorry to know that you did not enjoy your stay with us due to service quality. Your feedback has been shared with all departments to take immediate action for improvement. Enhancement training for team members on service skill and sense. It is our great honor to have you as our guest. We look forward to welcoming you back to Conrad Dalian to make it right for your next visit.
Geluosupujiecaiyong
Hilton Guest Room-King Bed
Stayed in Nov 2023
Business travelers
28 review
5.0/5
Outstanding
Posted on Nov 18, 2023
so far so good la
Likklebit_aree
Hilton Guest Room
Stayed in Feb 2022
Solo travelers
2 review
5.0/5
Outstanding
Posted on Mar 19, 2022
Breakfast was great. The hotel was clean and the staff were friendly
Response from Property: Thank you for your recent stay with us, also your valuable time to share your experience at Hilton Dalian. Rest assured we will continue to learn from your experiences and look forward to welcoming your back.
Guest User
Hilton Guest Room-King Bed
Stayed in Dec 2023
Business travelers
8 review
5.0/5
Outstanding
Posted on Jan 17, 2024
good service
Elisiaone
Hilton Guest Room-King Bed
Stayed in Jun 2022
Couples
9 review
5.0/5
Outstanding
Posted on Jul 13, 2022
pool and buffets were great! the Japanese restaurant was excellent!
Response from Property: Dear guest, Thank you for choosing Hilton Dalian for your recent stay and taking the time to share your experience with us. It is our great honor to have you as our guest. I am so glad to know that you found our hotel as an amazing hotel with great pool, buffets and Japanese restaurant, which is a big encourage for our team. Thank you for your positive and detailed comment that has been shared with department heads. We will continue conducting enhanced English training for team members at the restaurant. Again, thank you for your recommendation. My team and I look forward to welcoming you back soon.
Abz11
King Hilton Corner Room
Stayed in May 2022
Couples
17 review
5.0/5
Outstanding
Posted on May 23, 2022
Great place around Venice, especially nice around spring/summer.