Neo+ Penang

Neo+ Penang Reviews

Neo+ Penang

68, Jalan Gurdwara, George Town, Penang, 10300, MalaysiaView Hotel Details
Neo+ Penang
Neo+ PenangNeo+ PenangNeo+ Penang
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Neo+ Penang Guest Reviews

4.3/5
Very Good
1397 review
Verified reviews
Location4.5
Amenities4.1
Service4.2
Cleanliness4.3
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All reviews(1397)
Positive reviews(1325)
Reviews with photos/video(454)
Loved the view(63)
Convenient for shopping(54)
Many dining options(46)
Great swimming pool(37)
Too noisy(31)
Near mall(12)
Stayed multiple times(11)
Negative reviews(72)
Jesse
Superior Double Room
Stayed in Oct 2024
Family
1 review
5.0/5
Outstanding
Posted on Oct 6, 2024
Friendly staff, clean environment, a place like home. Near to shopping malls. Good location for Vegetarian
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Anonymous User
Superior Double Room
Stayed in Sep 2024
Couples
3 review
4.2/5
Very Good
Posted on Oct 1, 2024
Upon entering our room, immediately I was hit by the unmistakable aroma of sun-dried fabric. I love that smell in a room. Cleanliness was generally quite good. I just have one complaint - the pillow is a bit flat. I didn't sleep well and woke up with a slightly sore neck because of that. Next time I'll asked for extra pillows.
Response from Property: Dear Valued Guest,Thank you for your review! We're grateful for your acknowledgment of the positive aspects of your experience at our hotel. However, we also want to extend our sincere apologies for any areas where we may have fallen short of your expectations.Your comprehensive feedback is invaluable to us, as it helps us to identify areas for improvement. Rest assured, we will address the concerns you've raised with the relevant teams to ensure we deliver the best possible experience for all our guests.We hope to have the opportunity to welcome you back in the future for an even better stay. Thank you again for sharing your thoughts with us.Best regards,The ManagementHotel Neo+ Penang
SuperBee
Deluxe Room
Stayed in Oct 2024
Business travelers
1 review
4.0/5
Very Good
Posted on Nov 2, 2024
Location jin jak hor. Foods stalls everywhere, suitable for Tam jiak kui. 🤣🤣🤣
Abrisham
Superior Double Room
Stayed in Sep 2024
Couples
1 review
4.0/5
Very Good
Posted on Sep 14, 2024
The location of the hotel was so strategic but hotel look kind old, everything seems like in the 90s and the swimming pool kinda not giving
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
__XH
Deluxe Room
Stayed in Sep 2024
Couples
81 review
4.7/5
Amazing
Posted on Sep 11, 2024
The location is great. Room is very spacious and clean but soundproof not so good. Bed is also very comfortable. Able to hear the neighbor's noise and bar music across the road (till 12am). Water pressure also a bit slow.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
Dr. Kenny Loh
Superior Twin Room
Stayed in Nov 2024
Couples
9 review
4.7/5
Amazing
Posted on Nov 3, 2024
This hotel is in the heart of George Town and it is convenient
Anonymous User
Family Room
Stayed in Sep 2024
Family
5 review
2.5/5
Posted on Sep 6, 2024
Room 2002 First night there was insect bites but I brushed it off. Second night there were more intense insect bites and the itch woke me up. I turned on the lights and found bed bugs. The time was 4:30am. I had to request for a room change in the middle of the night. I reluctantly wake my elderly mom and young child up. They changed me to room 1902. Upon entry the room was very dusty. There were dust and hairs on the bedsheet and dust on the countertops. We were too exhausted at this point to ask for another room.
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for any discomfort you encountered during your stay.Your feedback is invaluable to us, and we have taken note of your concerns to ensure improvements are made. We strive to provide excellent service to all our guests, and we regret that we fell short on this occasion.We appreciate your patience and understanding, and we hope to have the opportunity to restore your faith in our services during your next visit.Best regards,The ManagementHotel Neo+ Penang
Bear Bear Bee
Deluxe Room
Stayed in Aug 2024
Couples
9 review
5.0/5
Outstanding
Posted on Sep 23, 2024
Hotel bathroom very clean and bed very comfortable. Location is very convenient, staff very friendly and helpful. It’s a great hotel, I will highly recommended to my friends and family to stayed at this hotel😄
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Junaidy
Deluxe Room
Stayed in Aug 2024
Business travelers
7 review
4.0/5
Very Good
Posted on Aug 15, 2024
Hot sport location. Clean room but soundproof not so good. Able to hear the neighbor's noise. Water pressure also a bit slow
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
ZZ Ng. Steve
Deluxe Room
Stayed in Aug 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Aug 11, 2024
Strategic location to everywhere. The sound proofing is poor although the hotel has assigned me a higher floor, 19 floors to be exact. Luckily I have no trouble in sleeping/I am a good sleeper. I think it’s something unavoidable, given the location in the hustle and bustle of the city. As a first time user of trip.com, therefore I got some discount in paying for the total bill. The most I love is the water dispenser. I can get refilling easily and stay hydrated throughout the stay. Nice komtar view at night is a plus point.
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Anonymous User
Deluxe Room
Stayed in Aug 2024
Business travelers
36 review
4.0/5
Very Good
Posted on Aug 12, 2024
Should improve the ventilation of restaurant, my shirt full of smell after the breakfast.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
Andrew
Superior Double Room
Stayed in Sep 2024
Couples
19 review
4.2/5
Very Good
Posted on Sep 12, 2024
Location good and value for money. Rooms are big and spacious!
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Lily
Superior Twin Room
Stayed in Jul 2024
Travel with friends
9 review
5.0/5
Outstanding
Posted on Jul 8, 2024
very good hotel ,every time when l go to Penang ,l will stay inthis hotel, location 👍, car park 👍, breakfast 👍
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Guest User
Deluxe Room
Stayed in Aug 2024
Couples
8 review
4.0/5
Very Good
Posted on Aug 11, 2024
Overall ok la not bad Kwsn betul2 di tgh bndr Brdekatan dgn Deen Maju
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Guest User
Superior Double Room
Stayed in Jul 2024
Couples
1 review
4.0/5
Very Good
Posted on Jul 16, 2024
Nice stay. Except TV in bad condition. It will be good to have bathroom slippers too.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang