Neo+ Penang

Neo+ Penang Reviews

Neo+ Penang

68, Jalan Gurdwara, George Town, Penang, 10300, MalaysiaView Hotel Details
Neo+ Penang
Neo+ PenangNeo+ PenangNeo+ Penang
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Neo+ Penang Guest Reviews

4.2/5
Very Good
1347 review
Verified reviews
Location4.5
Amenities4.1
Service4.1
Cleanliness4.2
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All reviews(1347)
Positive reviews(1275)
Reviews with photos/video(438)
Loved the view(61)
Convenient for shopping(50)
Many dining options(45)
Great swimming pool(35)
Too noisy(31)
Stayed multiple times(11)
Near mall(11)
Negative reviews(72)
Abrisham
Superior Double Room
Stayed in Sep 2024
Couples
1 review
4.0/5
Very Good
Posted on Sep 14, 2024
The location of the hotel was so strategic but hotel look kind old, everything seems like in the 90s and the swimming pool kinda not giving
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
__XH
Deluxe Room
Stayed in Sep 2024
Couples
74 review
4.7/5
Amazing
Posted on Sep 11, 2024
The location is great. Room is very spacious and clean but soundproof not so good. Bed is also very comfortable. Able to hear the neighbor's noise and bar music across the road (till 12am). Water pressure also a bit slow.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
Anonymous User
Family Room
Stayed in Sep 2024
Family
5 review
2.5/5
Posted on Sep 6, 2024
Room 2002 First night there was insect bites but I brushed it off. Second night there were more intense insect bites and the itch woke me up. I turned on the lights and found bed bugs. The time was 4:30am. I had to request for a room change in the middle of the night. I reluctantly wake my elderly mom and young child up. They changed me to room 1902. Upon entry the room was very dusty. There were dust and hairs on the bedsheet and dust on the countertops. We were too exhausted at this point to ask for another room.
Response from Property: Dear Valued Guest,Thank you for sharing your experience with us. We sincerely apologize for any discomfort you encountered during your stay.Your feedback is invaluable to us, and we have taken note of your concerns to ensure improvements are made. We strive to provide excellent service to all our guests, and we regret that we fell short on this occasion.We appreciate your patience and understanding, and we hope to have the opportunity to restore your faith in our services during your next visit.Best regards,The ManagementHotel Neo+ Penang
Junaidy
Deluxe Room
Stayed in Aug 2024
Business travelers
7 review
4.0/5
Very Good
Posted on Aug 15, 2024
Hot sport location. Clean room but soundproof not so good. Able to hear the neighbor's noise. Water pressure also a bit slow
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
ZZ Ng. Steve
Deluxe Room
Stayed in Aug 2024
Solo travelers
1 review
4.2/5
Very Good
Posted on Aug 11, 2024
Strategic location to everywhere. The sound proofing is poor although the hotel has assigned me a higher floor, 19 floors to be exact. Luckily I have no trouble in sleeping/I am a good sleeper. I think it’s something unavoidable, given the location in the hustle and bustle of the city. As a first time user of trip.com, therefore I got some discount in paying for the total bill. The most I love is the water dispenser. I can get refilling easily and stay hydrated throughout the stay. Nice komtar view at night is a plus point.
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Anonymous User
Deluxe Room
Stayed in Aug 2024
Business travelers
23 review
4.0/5
Very Good
Posted on Aug 12, 2024
Should improve the ventilation of restaurant, my shirt full of smell after the breakfast.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
Andrew
Superior Double Room
Stayed in Sep 2024
Couples
16 review
4.2/5
Very Good
Posted on Sep 12, 2024
Location good and value for money. Rooms are big and spacious!
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Lily
Superior Twin Room
Stayed in Jul 2024
Travel with friends
6 review
5.0/5
Outstanding
Posted on Jul 8, 2024
very good hotel ,every time when l go to Penang ,l will stay inthis hotel, location πŸ‘, car park πŸ‘, breakfast πŸ‘
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Guest User
Deluxe Room
Stayed in Aug 2024
Couples
8 review
4.0/5
Very Good
Posted on Aug 11, 2024
Overall ok la not bad Kwsn betul2 di tgh bndr Brdekatan dgn Deen Maju
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Guest User
Superior Double Room
Stayed in Jul 2024
Couples
1 review
4.0/5
Very Good
Posted on Jul 16, 2024
Nice stay. Except TV in bad condition. It will be good to have bathroom slippers too.
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang
Guest User
Deluxe Room
Stayed in Jun 2024
Family
3 review
4.5/5
Great
Posted on Jul 23, 2024
I booked a large room, but they give me a very small room 😌. Its more than 5 times i stay here. But this time i hava a 'bad luck' 😌. The room so small. As always like before, pool still okay. Location also strategic. Its near with 1st avenue mall, hin bus depot, sup hammediyah, nasi kandar. Good lah. Still recommended to tourist
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Guest User
Superior Twin Room
Stayed in Jun 2024
Family
1 review
5.0/5
Outstanding
Posted on Jun 29, 2024
Service is not bad. We ask for slightly late checkout and they gave us 30 min more.
Response from Property: Dear Valued Guest,Thank you so much for your kind words! We're thrilled to hear that you enjoyed your experience at Hotel Neo+ Penang. It's always a pleasure to receive positive feedback, and we look forward to welcoming you back for another delightful stay.Best regards,The ManagementHotel Neo+ Penang
Syima16
Deluxe Room
Stayed in May 2024
Couples
2 review
5.0/5
Outstanding
Posted on May 27, 2024
A hotel with a very strategic location. Good stay if you plan to go on a food hunting trip in Penang. The parking is convenient and the room is very clean. Highly recommend this place. Friendly and efficient staff too.
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Daisytaitai
Deluxe Room
Stayed in May 2024
Couples
8 review
4.5/5
Great
Posted on May 28, 2024
A clean nice hotel with spacious room. Strategic location very near to the Top n walking distance to the oldest supermarket Gama mall. Many coffee shops n cafes around. Friendly front desk staffs n lobby crews. Can have a beer & chill at the lobby music lounge very convenient.
6/7
Response from Property: Dear Valued Guest,Thank you for leaving us such a wonderful review. We are thrilled that you loved your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.Sincerely,Hotel Neo+ Penang
Vincent Tan
Superior Twin Room
Stayed in May 2024
Business travelers
8 review
4.0/5
Very Good
Posted on May 25, 2024
In GENERAL, It is a budget hotel, so for a budget hotel, the rooms are good enough. But the price is not really budget though. The GOOD, It has gym facilities with 24/7 access. __ Very FAST elevators. __ Ample Parkings. __ Amazing Foodcourt at every direction (walking distance) The BAD, No individual ironing board, I think their objective is to use their laundry services. __ The breakfast is simple - egg station, bread station, salad station, nasi lemak, X, fried noodles, chicken sausages, chicken ham and baked beans. The X here varies daily - sautΓ©ed mushrooms, baked tomatoes, etc. Only Nescafe machine coffee and tea (yeah its bad) Taste - average. __ They don't have points or member's system. I have been here for 4 stays over 4 months. They don't appreciate returning customers - as in free room upgrade or additional services on the house. Thanks Neo+. It is what it is and it is what it was!
Response from Property: Dear Valued Guest,Thank you for taking the time to share your review and feedback. We are pleased to hear that you had an overall enjoyable stay at our hotel. Nonetheless, we will work in areas for improvement and hope to welcome you back to our hotel very soon.Best regards,The ManagementHotel Neo+ Penang