Hotels Near Lacerte Family Children's Zoo in Dallas

Checked in on Friday 6/3 for a wedding and checked out Sunday 6/5. The lobby, bar, and banquet rooms were all very nice. Hotel staff was very friendly, cordial, and helpful. Room was clean and comfortable. Pool was great! Service at the wedding was top notch. The shower was severely lacking in water pressure, to the point where I felt like I was in a public gym, but I had no issue overlooking this. However, my overall very positive experience was greatly reduced with all 3 of my interactions with the onsite Valet. First encounter: Checking in, the wait for valet service was 25 min. Would have parked myself but there was no clear instructions on how to do so. Valet attendants showed no hustle (a lot of confusion, standing around, yelling, overall chaos) and then I even witnessed an attendant driving a $100K BMW bump into a parked pick up. This left me very unsettled leaving my car in their care. Nevertheless I did. 2) I called to have my car brought around Sat morning so I could retrieve an item I had left in the car. Attendant was somewhat rude and dismissive on the phone as well as in person. 3) After checking out, the valet process was, once again, pure chaos. I understand this is somewhat to be expected at 11AM on a Sunday. But again, there seemed to be no organization, no system, and just general disfunction with little care for the guest experience. Then, I witnessed an enraged guest screaming profanities because his car had been badly damaged while in the care of the valet service. There was easily $1,000 worth of body damage to his car. Finally after 30 min of waiting, my car was retrieved. No remorse or apology for the wait or overall experience. In general, very nice hotel and stay that was severely diminished by the valet experience. Bottom line, if you're going to force driving guests to pay $36 per night for a valet service, it needs to be far more efficient, friendly, and people need to feel comfortable leaving their vehicles.

Four-star hotel is expensive, the price is not high!

Very sad, booked the wrong ticket. comfort inn has always been my best choice in North America, because it will never let you down, the environment, clean and tidy, breakfast is rich

We had our return flight cancel on us, the staff was amazing! They went above & beyond to help us get through a stressful situation. Hotel was clean and the staff was amazing! I would highly recommend.

The room is relatively new, very good

Not overwhelmingly friendly. Long check in with nobody else there. No luggage cart. Had to bring everything in because the reviews warn of car robberies. No warm breakfast. Password written wrong on card key holder. Ugh. The little things. I called the front desk for the password. LYT57. See photo.

Great and great hotel! Great and great hotel! Great and great hotel! Great and great hotel! Great and great hotel! Great and great hotel! Come back next time!

BEWARE! This place charged me 603 dollars for a 11 hour stay. They charged me 250 dollars for an alleged smoking fee when the smell was coming from the heating unit. It smelled like it was the first time it had been started in a while. A little later I also was charged a random 230 dollar fee. No one at the hotel could tell me what the 230 dollar fee was for. Called to speak with management and the call gets disconnected after waiting on hold for several minutes. Im out 603 dollars for an over night stay. We checked in at 11pm Friday and checked out 10am Saturday. I believe this is some sort of scam they run. I’ve stayed at many hotels. Never had this happen. Just stay anywhere else. It’s the cheapest place for a reason.

DJ is the epitome of class and professionalism. He provided me with excellent hospitality service, this hotel is lovely and clean. Loved my room and overall experience. Thank you DJ and thank you Sheraton!

Breakfast is not included, the environment is not bad