Hotels Near Preston Alexis Village in Dallas

DJ is the epitome of class and professionalism. He provided me with excellent hospitality service, this hotel is lovely and clean. Loved my room and overall experience. Thank you DJ and thank you Sheraton!

BEWARE! This place charged me 603 dollars for a 11 hour stay. They charged me 250 dollars for an alleged smoking fee when the smell was coming from the heating unit. It smelled like it was the first time it had been started in a while. A little later I also was charged a random 230 dollar fee. No one at the hotel could tell me what the 230 dollar fee was for. Called to speak with management and the call gets disconnected after waiting on hold for several minutes. Im out 603 dollars for an over night stay. We checked in at 11pm Friday and checked out 10am Saturday. I believe this is some sort of scam they run. I’ve stayed at many hotels. Never had this happen. Just stay anywhere else. It’s the cheapest place for a reason.

Not overwhelmingly friendly. Long check in with nobody else there. No luggage cart. Had to bring everything in because the reviews warn of car robberies. No warm breakfast. Password written wrong on card key holder. Ugh. The little things. I called the front desk for the password. LYT57. See photo.

Standard American 4 star hotel service. The breakfast is simple. There are many restaurants around a 10-minute walk, which is very convenient.

Very sad, booked the wrong ticket. comfort inn has always been my best choice in North America, because it will never let you down, the environment, clean and tidy, breakfast is rich

My third time here, and likely my last. They did however give me a great room assignment based off of the preference call that I made prior to arrival. I am noise sensitive and they assigned me an end-room on the top floor; the entire four day stay was peaceful. And head Concierge Mary is the gem of the hotel; so personable and caring. The front, outside services team is leaps and bounds better than my stay a couple of years ago. Steve was wonderful as were the rest- all very proactive, friendly and welcoming. Again, a big difference from a couple years ago. And they still offer the Lexus driving program which is a great perk of staying at the Mansion, Dallas There was a horrific smell throughout the top floor guest hallway, especially towards the end where my room was. I went down two floors to check if all hallways smelled like this now, and that wasn’t the case. I can’t believe the staff did not notice this nor do anything about it for days. Additionally, the hallway by the gym has old worn carpet, which is a couple years past its replacement requirement, and I just don’t know how they think this is OK. Also smells bad when you enter the locker rooms by the gym. And then for the gym; it is no where near adequate enough for a hotel of the stature that the Mansion once had. A couple aloof, gentlemen that work at the desks in the lobby. This is not necessary, nor appreciated. My first night there I ordered room service and after almost an hour, waiting- at nearly 10 PM, I called and they said it was minutes away. The next morning I called and asked them to please escalate and maybe do something about the charges and they never did, because at check-out they were still there, and I had to request them to be reviewed and possible adjusted. The hotel is in such a wonderful, quiet location right outside the city center in beautiful Turtle Creek and it’s a shame that it’s not quite what it could be.

Muy bueno ,es tranquilo ,limpio,buen estacionamiento,una tienda mexicana a lado y CERCA de la autopista para continuar El viaje super rapido ay farmarcias y alguanas tiendas de convenecia CERCA Al igual una Buena gasolinera en general ESTA CERCA de muchas tiendas que podrias necesitar en UN viaje es execelente ,lo recomiendo

Mike at the Hamilton Bar was the best! After 5 nights of staying at the hotel, I would purposely visit him at the bar because he was so nice and made the best espresso martinis. Great customer service from Mike and the restaurant staff!

The room is relatively new, very good