Holiday Inn Express & Suites Detroit - Dearborn Reviews

The service of this hotel is extremely unprofessional. We paid for the room reservation through Ctrip. After we arrived at the hotel, Mr. Mo insisted that he had not received the order. He contacted Ctrip to explain that there was no problem, but he kept delaying the check-in process. Our late guests all moved in. We took our children and waited in the lobby for more than an hour before we managed to check in. It was clearly written that the hotel did not accept a deposit, and we insisted on a $200 deposit on our credit card. After checking in, there was no paper in the bathroom in the room. I called him once and went downstairs to tell him twice that it was not delivered. It wasn't until I was about to go to bed at night that I knocked on the door again and delivered it. After staying for two days, no one came to clean up the room, and no one cleaned it. The breakfast downstairs is very simple, there is only one toaster 🍞 slicer, and a bunch of people are lined up. There are scrambled eggs and beef patties for breakfast. I only have a slice of beef for two breakfasts, because the lunch box is always empty, and the guests have finished it. No one added it, and it was not until the end of the meal. The most irritating thing is that when I checked out, I charged more than 50 dollars from my credit card. A thin black woman in a long denim jacket at the front desk didn't know anything. She didn't give me an explanation, so I asked the manager, but when will the manager be there? Where just say do not know. Ctrip asked but said that the card swiped was pre-authorized, which is nonsense. I have already paid for it, which kind of pre-authorization did you swipe? ? This hotel is too bad, I will wait for Ctrip to recover the money! ?