Novotel Diyarbakir Reviews

I loved it everything was great

I liked it, it was a nice hotel. I recommend it to people who want to come

The location of the hotel is quite good. Breakfast ***meat was good. The number of staff is also sufficient.

It is a clean, tidy and elite hotel. I was very pleased. The staff was very friendly and helpful 👍

This is our second time staying. ***et nice services. The fee is also affordable. I advise.

The room size was ideal and clean, the breakfast was good, thank you..

個人覺得這個價格不值得這個房間 很一般吧

房間裏的洗浴產品還需要升級

This is an excellent hotel with fantastic hospitality. It is across the road from a shopping mall, which is fantastic! It is very close to the unesco historic city centre. The food, spa facilities and extras (e.g pillow menu) were all superb!

The manager and staff made us feel very welcome and were helpful, the room was clean and comfortable and the breakfast was excellent. The shopping centre next door to the hotel has lots of options for food and great shops. I will stay again on my next trip to Diyarbakir.

Clean and very welcoming General Manager is very much involved in everything. Always asked if everything was ok, if we needed something. The staff is very good. Everybody is doing their best. The housekeeper Hanife deserves special thanks. Always smiling and very good and fast at her job. Overall, it was a good stay and İ will definitely come back.

Bugüne kadar kaldığımız en güzel oteldi 17.04.2024 tarihinde pronto tur ile geldik. Alşam yemeğimiz çok güzeldi özellikle mercimek çorbası harikaydı aşçı ve garsonlarınıza sonsuz teşekkür ederiz. Çalışanlarınızdan Kader hanım hızlı hizmetlerinden ve güleryüzü ve sevecenliğiyle bizi çok mutlu etti ayrıca teşekkür ederiz Hanım Ayan Mehtap Özkan Satı Küçükbayram

Now otel ailesine teşekkürler otelinizi çok begendim oalariniz lüks kahvaltı menüsü de harika otel temiz ve hijyenik bir ortam herkese tavsiye ederim müdürü Fırat beye ayrıca teşekkür eder başarılarının devamını dilerim ..............

On November 14, 2023, at 10:30, we checked into Diyarbakır Novotel. I made the reservation via Heartist on November 1, 2023, with the reservation code MTHDJFSK. At the reception, I handed our IDs to Mr. Veysi and an unidentified lady with short yellow hair, as they tried to locate our reservation. Upon showing the reservation number, they found it but immediately informed us, "You cannot stay at this rate; there is a mistake." I explained that I booked through Heartist with a staff discount, mentioned my last-minute travel from Istanbul, but faced criticism. Despite my confirmed reservation, Mr. Veysi insisted they couldn't offer the room at that rate, stating, "Our hotel is private, and these are the rules." Requesting to speak to someone in charge, we were kept waiting in the lobby. After about half an hour, a person in their fifties, whom we assumed was the hotel's general manager, appeared. He expressed dissatisfaction on the phone, saying, "It would be better to stay for free, and they even got breakfast included." The humiliating situation continued, and after waiting a bit longer, Mr. Veysi called us, offering assistance but excluding breakfast. I declined, emphasizing that my reservation should include breakfast at the agreed-upon rate and objected to his offensive remarks. He claimed, "This is the owner's hotel; Accor is not concerned." Even after pointing out the Accor sign behind the reception, he remained dismissive. The short lady with blonde hair, whose presence was unclear, questioned if she would stay at Pullman Hotel in Istanbul for the same rate. Refraining from explaining the Heartist program again, I informed them of my intention to file a complaint with the Accor Group. Mr. Veysi added a new rule to the Heartist program, stating, "Only your family can stay; your girlfriend cannot," which I found absurd. I informed him of the incorrect procedures and my intention to complain to Accor. His response was dismissive, stating, "Complain wherever you want; I don't need to give you a room. Complain even in Dubai if you want." Yes, it seems they think the Accor headquarters is in Dubai :) Eventually, they returned our IDs, and we were abruptly ejected from the hotel where we had a reservation.