CNHOL HOTEL (Dongguan Songshanhu Lake North Station ） Reviews

Best of best

There were eaten betel nuts on the floor of the room, the wireless charger was broken, and the front desk service tone was not very good.

I am allergic to dust mites, and I am allergic to unclean bedding. I stayed in this hotel last night and woke up at 5 o'clock in the middle of the night due to allergies. Since I am allergic to dust mites, I always bring allergy medicine with me when I go out. Then I took allergy medicine, took photos of my whole body and recorded my location and time (on my iPhone), took a shower, and changed rooms. I struggled until about six in the morning before falling asleep. Then I woke up at ten because of something in the morning, and packed up and retreated. room and reported this situation to the front desk. The front desk said to contact the senior management to deal with it, and then I said as soon as possible, and I felt that I didn't sleep well all night, and I suffered a lot of physical and mental trauma. I think my request for compensation from the hotel is a very reasonable request, but the hotel didn’t contact me until 2:30 in the afternoon and sent the so-called general manager. He told me a lot and asked me to provide evidence. I think their request It's very unreasonable. There are only two pieces of evidence. One is the test of the bedding and the other is my allergy certificate. But first he said they sent the quilt to be cleaned as usual as soon as I left. Secondly, I had a reaction to the allergy medicine. It has disappeared and there is no way to go to the hospital to get a certificate. Then they kept making excuses, saying that without proof, they couldn't say it was their hotel's problem, and asked me to complain directly to them. Their attitude was very tough and bad. It’s really unreasonable to ask the relevant departments to rectify him and ask them to compensate me for the related mental losses😡😡😡😡😡😡😡😡😡😡😡! ! ! ! ! Incomprehensible! ! ! ! !

The hygiene of the guest rooms is worrisome. I didn't sleep last night, and I felt like I was bitten by an insect and it was extremely itchy. Now it has become so bad. After going to the doctor, I found out that it was a bed bug bite and infection. The hotel must at least ensure the hygiene is in place. I also booked the best room. How could this happen?

Facilities: Newly opened, very good👍 Health: Very clean! Environment: Comfortable and quiet! Service: Feel at home! I was on a business trip to Dalang and saw this hotel recommended by Ctrip! Really satisfied! The waiter in the hotel lobby was very enthusiastic ❤️ and helped me upgrade my room! The room is huge! The three of us stayed together and were very satisfied! The washing supplies are great! Breakfast tastes great! Next time you go on a business trip, this hotel will be your first choice! It really made me feel at home!

Facilities: Facilities are pretty good Environment: The surrounding area is like a clothing city, so eating is more convenient. Breakfast: Breakfast is okay. The waiter couldn't tell you where the noodle stalls are toppings, and there's no sign. Service: The front desk service is really bad. It’s not difficult to ask questions. This is the first time because the front desk will not choose an IKEA hotel.

Overall good value for money. I booked 4 rooms for two nights on a business trip. When I checked in again the next day, the room smelled strongly of cigarette smoke. I called the front desk on the hotel phone but no one answered within 10 minutes. I went upstairs to check it out a minute ago. There were two people at the front desk. Later, I couldn't use the mobile phone number I left for the platform to contact the room change. After the aunt entered the room, she confirmed that the smell of smoke was very strong. I don’t know if the hotel will just let you check in without taking care of the room like this?

The environment is okay, but the staff is very chaotic and disorganized. It seems that everyone doesn't know what they are supposed to do. It took an hour to issue an invoice after checking out... which is outrageous.

I feel like the front desk staff needs some further training. 1 After checking in, I entered the room and found that it was a parent-child room, not the room type I booked. I went downstairs to the front desk to find out and told me that they had upgraded the room type for me. It was strange. Normally, when upgrading a room type, you will definitely tell the customer when you check in, but no one informed you. I 2 When I returned to the room, the front desk called me and told me to cancel the upgrade and change me back to the room type I originally booked? ? ? The reason is that a customer happened to want this family room type. I have never seen this kind of business before. It is the first time I met this hotel and I don’t understand what the front desk of this hotel is thinking. Did you get the wrong room type from the beginning or did there really be customers who wanted this room type? If it's the latter, then I can only say that if you don't change, your business won't last long. 3. The drain valve of the bathroom sink is broken. Doesn’t your cleaning aunt know? I finally got it up, but the cleaning aunt pressed it down for me again, and it took me a long time to get it up. 4 When I checked out, I was told that one of the rooms could not be invoiced and needed to be invoiced on the Ctrip app. I opened Ctrip and saw that it could not be invoiced. I needed a hotel invoice. The front desk actually asked me to contact Ctrip to see that I was a little angry before helping me invoice the amount. It was still wrong. I showed the amount of my Ctrip order and the front desk knew how much to pay.

Facilities generally vary depending on whether they are easy to use or not.

The service was very poor. I asked the front desk to check the invoice amount. She said you don’t know how to read it yourself. Definitely a bad review.

I often travel on business, so I have to stay in hotels. On 9/19, I checked into the Langxess Hotel in Dalang Town, Dongguan City. A deposit of 300 yuan was required. Since my accommodation fee was only 275 yuan, I asked *** on duty at the front desk about the room. There is no refrigerator, drinks and other consumer goods, and I have already paid for the room. Can I charge less, only 200 yuan? Just because I asked a few more questions, the receptionist at this hotel became irritated and impatient. When I asked her to stamp my check-in form with the hotel's stamp, she grabbed it with one hand and looked very ugly. Give it to me, I thought to myself that as a guest and consumer, it is normal for me to ask a few questions. I come to your hotel to stay, not to see your *** face. Later I went to her duty manager** and asked her to apologize to me in person and then let it go. Such a hotel attendant has not received on-the-job training and acts like a big sister at all times. I really can’t stay here. I won’t stay like this next time. of hotels

Unclean, unsafe, bad service, no invoices

Poor service, bad attitude