Hotels Near Dubai Hills Mall in Dubai

I will not recommend this hotel. I am not satisfied with the front desk staff. It takes too long to get check in. And in the evening around 7pm, no one was at the front desk. The security staff helped me to ask someone to come out from a room behind the desk, he specifically said it’s a Chinese. I don’t understand why nationality is so important for these staff. And apparently no one seems want to meet a Chinese. Because I was standing there waiting for at least 10 minutes and no one comes out or tell me to wait or anything! I was disappointed by its service. I felt being discriminated. The cleaning service is good overall.

Mahesh, Upendedr, Arjunand Anil are a fantastic house keeping team. They attend to the guests very well, courteous. This is my longest stay in the hotel (4 days). Rooms are kept very neat and clean. Keep it up boys. Mall of Emirates is nearby which adds attraction to this hotel.

Our stay at the Ibis was fine. This is our 130th hotel stay this year and among our least favorite experiences. First, it is very clean, so don’t worry about that. But a clean bed and room is all you can expect. Things we didn’t enjoy: -Breakfast is a chaotic cluster. No staff were seating guests. People were sprawled out across the Ibis and adjoining Novotel. It is difficult to find staff to clean off a table or provide new cutlery. The food is fine, but the coffee is horrible. - We were told the room included tea and coffee. When we checked in we notified the front desk we had no coffee and would like some. They told us someone would bring it, but it never arrived. The same thing happened the second day. The third day we asked cleaning staff if they have coffee. They told us they were out and only had decaf. They did provide decaf, but regular coffee should have been available. -The shower is extremely slippery. The shower drain is raised to prevent hair and product from clogging it. But that means people are standing in .5” of water the entire time they are showering. The smooth tiles are extremely slippery when covered in standing water. I’m a 36 year old agile, athletic person. I fell, hitting my knee and face on the tile. There are no grippy mats to reduce slipping. There are no handles to get up from in the shower. - After falling, I asked for a hand towel to wash my face. I was told “we don’t offer hand towels on THIS SIDE of the hotel. Only the Novotel side gets hand towels.” It’s very weird to make people feel lesser than others over hand towels. 🤷♀️ Other small weird stuff: - There are ZERO outlets by the bed. You have to charge all electronics, including your phone, across the room. - The faucet barely hangs over the sink. When you wash your hands, they are against the side of the bowl, and water will run out on the counter. It’s like the designer never used the sink. - They have chosen a strange press soap bottle. It breaks off from the wall daily. -Aside from soap, no basic toiletries are provided. (no shampoo, conditioner, or lotion.) Overall, this place is cheaper than others, but it still costs too much to have this many issues.

The hotel is very cosy, staff are welcoming. Thanks to the team: Ms Sheila, Mr Umaid.Mr Ravi, Mr Uttkarsh, Mr Sandeep Bell boy, and the Manager,Mr Darrin. They were very welcoming and kind, services are of the highest standard. I felt like at home. The equipment is great- my teenage daughter liked the rooftop pool, gym and spa. Breakfasts are tasty and of various cuisines. I would love to stay again.

Nice service there I'm happy with stuff and specially for Romeo ☺️ nice guy I appreciate with him thanks for nice guide Romeo ☺️

Hey there All Visited this fantastic place for a staycation located at Deira name as Carlton palace Hotel We were duo The Hotel rooms are very spacious The Bathroom is not top The Roof Top pool is amazing The Gym was big and has all the top equipments Absolutely loved it The breakfast buffet was better than many other 5 star hotel buffet highly recommended If you are in Dubai make sure to stay in this amazing 5 star hotel Follow for more such reviews

The location is good but the the service is so so with such a well branded hotel chain. We booked for 3 but they never provide us the basic for three persons, such as the bath towel which they prepared only ONE. When we asked for the housekeeper, he came in and kept asking to write a good review on google yet he forgot to bring all what I requested over the phone, he didn’t want to be off till you write the review for him while it was almost midnight during that time. It’s a very bad experience. Then needed to wait for almost 30mins for him to bring in another 2 bathroom towels

Very friendly and professional staff. I can name a few of them. Harshani at the reception Yasmin and Shashni at the restaurant and the cool security guy.

Good hotel and good choice I recommend to stay there very good location and good service

**Review:** I recently stayed at this hotel in Dubai, and it was a fantastic experience. The location is excellent, placing you right next to the metro station and in a good heart of the city with easy access to major attractions. The rooms are very comfortable, providing a perfect retreat after a busy day of exploring. The value for money is outstanding, especially considering the range of services available. The hotel offers great amenities, including a well-maintained pool, which was a highlight for relaxation. However, the most impressive aspect was the customer service. The staff were incredibly friendly and supportive, making me feel right at home. Despite being on a very tight budget, I felt I received five-star treatment. If I ever return to Dubai, even with a larger budget, I would still choose to stay at this hotel. It contributed significantly to my wonderful experience in the city. Thank you for everything!